What is a top server?

A Top Server is typically the lead or most experienced server in a restaurant or hospitality setting. This role involves not only providing excellent customer service but also mentoring new staff, handling complex customer requests, and sometimes coordinating between the front and back of house. Top Servers are expected to have thorough knowledge of the menu, strong communication skills, and the ability to resolve issues efficiently. They often set the standard for service quality in their workplace and may assist in training and supervising other servers.