What is a Tier 2 Network Engineer?

A Tier 2 Network Engineer is an IT professional responsible for resolving more complex network issues that are escalated from Tier 1 support. They analyze, troubleshoot, and resolve problems related to network infrastructure, including routers, switches, firewalls, and connectivity issues. Tier 2 engineers often work with monitoring tools, perform configurations, and escalate issues to Tier 3 if necessary. They play a critical role in maintaining network reliability and supporting business operations.