What is a temp CSR?

Temp CSRs, or Temporary Customer Service Representatives, are professionals hired on a short-term basis to assist companies with customer inquiries, complaints, and support needs. They often work during busy periods, such as holidays or major company campaigns, to help manage increased customer demand. Temp CSRs perform many of the same duties as permanent staff, including answering calls, responding to emails, and resolving customer issues. Their contracts typically last from a few weeks to several months, depending on the employer's needs.