What is an SAP SD Key User?

SAP SD Key Users are experienced employees within a company who serve as the main point of contact for the SAP Sales and Distribution (SD) module. They act as a bridge between end users and the IT or SAP support team, helping to resolve system issues, provide training, and support process improvements. Key Users are often involved in testing new functionalities, documenting processes, and ensuring that the SAP SD module is used effectively to meet business needs.