What is the difference between Remote Non Customer Facing Tech vs Remote Customer Support Tech?

Aspect	Remote Non Customer Facing Tech	Remote Customer Support Tech
Primary Role	Focuses on technical tasks like development, IT support, or system administration without direct customer interaction.	Provides assistance and solutions directly to customers via chat, email, or phone.
Required Skills	Technical expertise, problem-solving, coding, or system management skills.	Communication skills, troubleshooting, empathy, and product knowledge.
Work Environment	Typically solo or team-based technical settings, often in a remote office or home.	Remote customer service centers, often with scripts and customer interaction protocols.

Remote Non Customer Facing Tech roles focus on technical tasks without direct customer contact, emphasizing skills like coding or system management. In contrast, Remote Customer Support Tech roles involve direct interaction with customers to resolve issues, requiring strong communication skills. Both roles are remote but differ significantly in daily responsibilities and skill sets.