What is a level 2 network engineer?

Level 2 Network Engineers are IT professionals responsible for troubleshooting and resolving more complex network issues that cannot be handled by Level 1 support. They configure and maintain network devices such as routers, switches, and firewalls, and often assist with network upgrades and security implementations. Level 2 engineers typically have a deeper understanding of network protocols and infrastructure, and may also provide guidance to junior technicians. Their role is vital in ensuring network stability, performance, and security within an organization.