What is a key holder?

A Key Holder is a retail or service industry employee who is entrusted with opening and closing the store, as well as handling keys and alarm codes. They often have additional responsibilities, such as supervising staff, managing cash drawers, and ensuring the store is secure. Key Holders act as a shift leader when managers are not present and are expected to handle minor customer or employee issues. This role is often a stepping stone to higher management positions.