What is a JetBlue ramp agent?

JetBlue Ramp Agents are ground operations employees responsible for handling aircraft on the ground before departure and after arrival. Their main duties include loading and unloading baggage, guiding planes to and from gates, operating ground support equipment, and ensuring safety procedures are followed. They also perform aircraft de-icing, cabin cleaning, and communicate with flight crews. This role is vital for on-time performance and overall safety at the airport.