What is an ICQA Problem Solver?

ICQA Problem Solvers are employees in Amazon fulfillment centers who are responsible for identifying, investigating, and resolving inventory discrepancies. Their work focuses on Inventory Control and Quality Assurance (ICQA), ensuring that inventory records are accurate and that any issues with stock counts, misplaced items, or damaged goods are addressed efficiently. They use specialized tools and systems to track down problems, analyze root causes, and implement solutions to prevent recurrence. This role is crucial for maintaining smooth warehouse operations and ensuring that customers receive the correct products on time.