What is a generative AI chatbot?

A Generative AI Chatbot is an artificial intelligence system designed to engage in human-like conversations by generating responses to user inputs in real time. Unlike traditional rule-based chatbots that rely on predefined scripts, generative AI chatbots use advanced machine learning models—often based on large language models—to understand context and produce original, relevant responses. These chatbots can be used in customer service, education, entertainment, and more, offering personalized and dynamic interactions. They continue to improve as they process more data and user interactions.