What is a gate agent?

Gate agents are airline employees who work at airport gates to assist passengers during the boarding and departure process. Their responsibilities include checking boarding passes, making announcements, handling seat assignments, assisting with special needs, and coordinating with flight crews to ensure flights depart on time. Gate agents play a crucial role in ensuring a smooth and efficient boarding experience for travelers. They must also handle unexpected situations such as flight delays, cancellations, or passenger issues with professionalism and customer service skills.