What is a FOH Operations Manager?

FOH (Front of House) Operations Managers are responsible for overseeing all aspects of the customer-facing side of a hospitality business, such as a restaurant, hotel, or event venue. They manage staff, ensure high-quality customer service, handle scheduling, and address guest concerns. FOH Operations Managers also coordinate with the kitchen or back-of-house team to ensure smooth service and maintain health and safety standards. Their goal is to create a welcoming environment and ensure efficient, effective operations on the floor.