What is a CTI developer?

A CTI Developer is a software professional who specializes in Computer Telephony Integration (CTI). They design, build, and maintain systems that connect telephone and computer networks, enabling features like screen pops, call routing, and integration with customer relationship management (CRM) platforms. CTI Developers often work with APIs, telephony software, and communication protocols to streamline business communications. Their work helps organizations enhance customer service and improve workflow efficiency.