What does counter help do?

A Counter Help is responsible for assisting customers at the service counter in establishments such as restaurants, cafes, bakeries, or retail stores. Their duties typically include taking orders, answering questions about products or menu items, handling payments, and sometimes preparing or packaging food and beverages. Counter Help staff play a key role in providing excellent customer service, ensuring orders are accurate, and maintaining a clean and organized work area. Good communication and multitasking skills are essential for this position.