What is a Chatbot Program Manager?

Chatbot Program Managers are professionals responsible for overseeing the development, deployment, and ongoing management of chatbot systems within an organization. They coordinate teams of developers, designers, and data scientists to ensure chatbots meet business goals and deliver a high-quality user experience. Their duties include project planning, stakeholder communication, performance monitoring, and aligning chatbot functionality with organizational needs. Chatbot Program Managers also stay updated on the latest AI and conversational technology trends to continuously improve chatbot performance.