What does a case manager do?

A Case Manager is responsible for coordinating and managing a client’s care or services, often within healthcare, social services, or mental health settings. They assess clients’ needs, develop care plans, connect clients with resources, and monitor progress toward goals. Case Managers work with a multidisciplinary team to ensure clients receive appropriate support and services. Their role may also include advocacy, documentation, and helping clients navigate complex systems to improve their quality of life.