What is an APS Intake worker?

APS Intake workers are professionals who handle the initial reports and concerns regarding the abuse, neglect, or exploitation of vulnerable adults. They are typically the first point of contact in Adult Protective Services (APS), gathering information, assessing the urgency of cases, and determining whether an investigation is needed. APS Intake workers play a crucial role in protecting at-risk adults by ensuring that reported concerns are appropriately documented and routed to the right investigative teams. Their work requires strong communication skills, empathy, and an understanding of state and federal guidelines regarding adult protection.