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71 Xylem Service Manager Jobs Hiring Near You

Xylem

Service Manager - Water Treatment

Calgary, AB · On-site

CA$100K - CA$130K/yr

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and ... The Service Manager plays a key role in departmental leadership, contributing to budget development ...

Xylem

Service Manager - Water Treatment

Nisku, AB · On-site

CA$100K - CA$130K/yr

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and ... The Service Manager plays a key role in departmental leadership, contributing to budget development ...

Xylem

Diesel Mechanic- Field Service

Aurora, NC

$21.75 - $28.75/hr

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and ... Ability to communicate effectively with customers, co-workers and managers both verbally and in ...

Xylem

Diesel Mechanic- Field Service

Aurora, NC · On-site

$21.75 - $28.75/hr

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and ... Ability to communicate effectively with customers, co-workers and managers both verbally and in ...

Xylem

Diesel Mechanic- Field Service

Jacksonville, FL · On-site

$23.25 - $30.50/hr

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and ... Ability to communicate effectively with customers, co-workers and managers both verbally and in ...

Xylem

Diesel Mechanic- Field Service

Jacksonville, FL

$23.25 - $30.50/hr

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and ... Ability to communicate effectively with customers, co-workers and managers both verbally and in ...

Xylem

Diesel Mechanic- Field Service

Aurora, NC · On-site

$21.75 - $28.75/hr

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and ... Ability to communicate effectively with customers, co-workers and managers both verbally and in ...

Xylem

Diesel Mechanic- Field Service

Aurora, NC · On-site

$21.75 - $28.75/hr

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and ... Ability to communicate effectively with customers, co-workers and managers both verbally and in ...

Xylem

Diesel Mechanic- Field Service

Jacksonville, FL

$23.25 - $30.50/hr

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and ... Ability to communicate effectively with customers, co-workers and managers both verbally and in ...

Xylem

Diesel Mechanic- Field Service

Jacksonville, FL · On-site

$23.25 - $30.50/hr

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and ... Ability to communicate effectively with customers, co-workers and managers both verbally and in ...

Xylem

Diesel Mechanic- Field Service

Aurora, NC

$21.75 - $28.75/hr

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and ... Ability to communicate effectively with customers, co-workers and managers both verbally and in ...

Xylem

Diesel Mechanic- Field Service

Jacksonville, FL · On-site

$23.25 - $30.50/hr

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and ... Ability to communicate effectively with customers, co-workers and managers both verbally and in ...

Xylem

Field Diesel Mechanic

Fort Mill, SC · On-site

$22 - $30/hr

Xylem is looking for a Diesel Field Service Technician to report to our Fort Mill, SC location and ... Ability to communicate effectively with customers, co-workers and managers both verbally and in ...

Xylem

Field Diesel Mechanic

Fort Mill, SC · On-site

$22 - $30/hr

Xylem is looking for a Diesel Field Service Technician to report to our Fort Mill, SC location and ... Ability to communicate effectively with customers, co-workers and managers both verbally and in ...

Xylem

Field Diesel Mechanic

Fort Mill, SC

$22 - $30/hr

Xylem is looking for a Diesel Field Service Technician to report to our Fort Mill, SC location and ... Ability to communicate effectively with customers, co-workers and managers both verbally and in ...

Xylem

Field Diesel Mechanic

Fort Mill, SC

$22 - $30/hr

Xylem is looking for a Diesel Field Service Technician to report to our Fort Mill, SC location and ... Ability to communicate effectively with customers, co-workers and managers both verbally and in ...

Xylem

Field Diesel Mechanic

Fort Mill, SC · On-site

$22 - $30/hr

Xylem is looking for a Diesel Field Service Technician to report to our Fort Mill, SC location and ... Ability to communicate effectively with customers, co-workers and managers both verbally and in ...

Xylem

Service Center Technician

Bridgeport, NJ · On-site

$35 - $37/hr

Diagnose and report any damage to the Service Manager. * Create an accurate and legible parts and repair list for assigned Xylem equipment. Review list of parts with Service Manager and obtain ...

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Xylem Jobs Information

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What is it like to work at Xylem?

Xylem is a global water technology company that values innovation, collaboration, and sustainability, fostering a culture of inclusivity and diversity among its employees.

The company's team structure is organized around its mission to solve water, a global challenge, with a flat organizational structure that encourages open communication and cross-functional collaboration. Xylem's work environment is dynamic, with opportunities for professional growth and development, and a focus on delivering innovative solutions to customers.

Working at Xylem may appeal to candidates who are passionate about making a positive impact on the environment and are looking for a challenging and rewarding career in a global company with a strong commitment to innovation and sustainability.

Do workers at Xylem get paid breaks?

Yes. Most people get paid breaks.
67% of people say they get paid breaks.
Based on data from 33 people who took the Breakroom Quiz between April 2025 and April 2026.

Does Xylem pay people when they’re sick?

Yes. Most people get paid when they’re sick.
74% of people say they would get paid if they were sick but scheduled to work.
Based on data from 50 people who took the Breakroom Quiz between April 2025 and April 2026.

At Xylem, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
93% of people say they have to use vacation days when they’re out sick.
Based on data from 45 people who took the Breakroom Quiz between May 2025 and April 2026.

Is the health insurance from Xylem affordable enough for their workers?

Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 42 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get paid time off at Xylem?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and April 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 70% of people with changing schedules find out their shifts one week or less ahead of time.
  • 11% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 19% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers at Xylem worry about hours?

Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Xylem workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it for Xylem workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at Xylem?

Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 47 people who took the Breakroom Quiz between April 2025 and April 2026.

Do Xylem managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.

Do workers at Xylem do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
90% of people report that they don’t do extra unpaid work.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it to take sick days at Xylem?

Most people find it easy to take sick days.
84% of people report that it’s easy to take time off if they are sick.
Based on data from 44 people who took the Breakroom Quiz between April 2025 and April 2026.

Is working at Xylem good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
43% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at Xylem feel treated with respect by their managers?

Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 48 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Xylem get to take their breaks without interruption?

Only some people get breaks without interruption.
35% of people report that their breaks get interrupted.
Based on data from 43 people who took the Breakroom Quiz between April 2025 and April 2026.

Is it stressful to work at Xylem?

Most people feel stressed out here.
82% of people say they often feel stressed out at work.
Based on data from 49 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Xylem enjoy their jobs?

Most people enjoy their job.
71% of people report they enjoy their job.
Based on data from 42 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people at Xylem recommend working with their team?

Only some people recommend working with their team.
49% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 51 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get enough training when they start at Xylem?

Most people didn’t get enough training when they started.
69% of people report they didn’t get enough training when they started working here.
Based on data from 45 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get support to advance at Xylem?

Only some people are given support to advance their career here.
In the last year, 65% of people report not being given support to advance their career here.
Based on data from 46 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people think Xylem’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 48 people who took the Breakroom Quiz between April 2025 and April 2026.

Do workers feel well informed about how Xylem is doing?

Only some people feel well informed about how the company is doing.
45% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 47 people who took the Breakroom Quiz between April 2025 and April 2026.
What other companies are hiring for Service Manager jobs?
What are the most popular jobs at Xylem?
What are the most popular categories at Xylem?
Infographic showing various Service Manager job openings at Xylem in the United States as of May 2026, with employment types broken down into 98% Full Time, 1% Part Time, and 1% Nights. Highlights an 89% Physical, 4% Hybrid, and 7% Remote job distribution.

Service Manager - Water Treatment

Xylem

Calgary, AB • On-site

CA$100K - CA$130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Xylem rating

7.3

Company rating: 7.3 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

298th of 511 rated manufacturers

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Evoqua, a Xylem brand - 3420 13 Street Unit 1-5 Nisku, AB T9E 1K7
The Service Manager (Wastewater Treatment) provides both tactical and strategic leadership to a team of field service professionals at a large, 24/7 operating site in Fort Saskatchewan. This role is accountable for talent attraction, retention, engagement, performance management, and employee development.The Service Manager plays a key role in departmental leadership, contributing to budget development, managing expenses, and actively participating in workforce planning. This position is responsible for addressing and resolving employee relations matters and translating customer requirements into actionable workforce strategies and objectives.
Manager provides onsite visibility into KPIs and operational metrics, offers informed input to management, and demonstrates strong secondlevel leadership capabilities. The Service Manager effectively applies all technical and operational standards, leverages regionwide resources, and collaborates with stakeholders to drive successful outcomes for both customers and the business.This role also ensures product, system, and water quality and is responsible for monitoring/maintaining appropriate inventory levels for complex or multiple sites. Position will be Hybrid until the customer plant is commissioned, then transition to OnsiteArea of focus (Construction to Commissioning) of this job siteCORE RESPONSIBILITIES: Water Treatment Plant Experience (Preferred)
  • Create and maintain safe working environment and culture within the organization
  • Take care of company property
  • Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills
  • Demonstrates high impact culture through innovation, accountability and empowerment
  • Is agile in responding quickly to customer issues
  • Operational and strategic management
  • Autonomy to make decisions that impact divisional and cross-functional / commercial span of control
  • Ensures cost/revenue support the financial goals of the P&L
  • Provides proactive direction to commercial teams to ensure service center objectives are achieved
  • May provide direct supervisor to sales and other commercial colleagues
  • Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation
Travel Requirements:
  • Some travel required - mainly Nisku & Fort Saskatchewanarea
Driving Requirements:
  • Driver Application for Employment
  • Motor Vehicle Report (MVR)
  • Copy of Driver's License
  • Copy of Medical Certificate
  • Forms:
    • Driver Disclosure and Release
    • Employee Applicant Drug and Alcohol Statement
    • FMCSA Certificate of Awareness
    • Driver Certificate of Violations
    • Driver Statement of On Duty Hours Road Test
QUALIFICATIONS:Education Requirements:
  • Bachelor's degree : Civil, Mechanical or Electrical engineering
Experience Requirements:
  • Ability to obtain all required customer clearances (TWIC, DISA, etc.)
  • Industrial or commercial process water experience required - Water Treatment Plant Experience (Preferred)
  • 5 to 7 years of technical work experience or 3 years of industry specific experience
  • Combined with 3 years of leadership/management experience
  • Clean driving record
Skill Requirements:
  • Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions
  • People management - approximately 16 employees
  • Ability to communicate up/down/across
  • Ability to lead and motivate teams
  • Demonstrates critical thinking and complex troubleshooting in order to guide and advise team members and customers
  • Ability to defuse situations at a customer or internal issue.
The estimated salary range for this position is $100,000 to $130,000, Annual bonus.Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
Xylem does not provide visa sponsorship for this position
#LI-JRT05

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

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