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60 Milton Cat Service Manager Jobs Hiring Near You

Milton CAT

Service Dispatcher

Milford, MA · On-site

$70K - $75K/yr

Milton CAT is looking to hire a Service Dispatcher who is a highly driven trajectory candidate who ... Management or related business field is preferred. Equivalent education and relevant work ...

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Milton Cat Jobs Information

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What is it like to work at Milton Cat?

Milton Cat, a leading Caterpillar dealership, operates with a customer-centric culture that emphasizes teamwork, innovation, and community involvement. The company's team structure is organized around a regional model, with multiple locations and a strong focus on supporting local customers and partners, while also promoting a collaborative work environment that encourages professional growth and development. Working at Milton Cat may appeal to candidates who value a dynamic and supportive work environment, opportunities for career advancement, and the chance to contribute to the success of a well-established and respected organization in the heavy equipment industry.
What other companies are hiring for Service Manager jobs?
What are the most popular jobs at Milton Cat?
What are the most popular categories at Milton Cat?
Infographic showing various Service Manager job openings at Milton Cat in the United States as of May 2026, with employment types broken down into 8% Internship, 90% Full Time, and 2% Part Time. Highlights an 100% Physical job distribution.
Field Service Technician - Milton Rents

Field Service Technician - Milton Rents

Milton CAT

Rochester, NY • On-site

$27.50 - $37.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Overview

Milton Rents NY (a division of Milton CAT) is seeking an experienced Field Service Technician to perform repairs and preventive maintenance on construction rental equipment within Rochester NY and the surrounding areas. Experienced technicians will inspect, diagnose, repair, and service rental equipment to correct working order.

Milton Rents offers challenging career opportunities, extensive training, and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton Rents can meet your needs! We offer excellent benefits and supply you with the tools you need to maximize your potential.

Pay Range: $27.50 - $37.50 per hour. This is a Field position.

Benefits include:

  • Paid Time Off + 8 company paid holidays.
  • Medical, Dental and Vision insurance options for Employee and Family
  • Disability & Life Insurance Packages
  • Competitive Salary with 401K Match
  • Tuition Reimbursement - available to FT employees with 1 year+ of service
  • Additional supplemental offerings and discount programs
  • Employee Referral Program
  • Company provided Service Truck
  • Company laptop and diagnostic software
Responsibilities
  • Inspect, service, and repair a wide variety of rental equipment in the field ensuring that units are operating as per Milton Rents and OEM standards & specifications
  • Diagnose, service and repair hydraulic systems, electrical systems, drive components, diesel engines, and other mechanical systems.
  • Reports daily to the service manager and branch manager with workflow and schedule.
  • Ability to be dispatched from remote locations or from home base.
  • Must be a self-starter and have the ability to work in remote areas.
  • Extensive experience with construction rental equipment or heavy machinery.
  • Positively and effectively interact with customers, fellow employees, management, and equipment manufacturers.
  • Uphold safety practices and standards as set forth by Milton Rents & Milton CAT
  • Works in the local shop environment when not on the road.
  • Maintain accurate records as it relates to repair orders, parts ordering, and time keeping.
  • Be efficient and thorough with all repairs and rental check-in.
  • Maintain a clean, organized, and stocked service truck.
  • Maintain and wear all required Personal Protective Equipment (PPE).
  • Complete and submit all paperwork required by shop management in the requested timeframes.
Qualifications
  • High-school diploma or GED is required.
  • 5+ years of verifiable experience in the construction rental or heavy equipment industry preferred.
  • Valid Driver License with Valid medical card or ability to pass a DOT physical exam.
  • Knowledge of safe operation of Construction Rental Equipment.
  • Able to work indoors, outdoors, and longer hours (which includes OT) in various weather conditions.
  • Good written and verbal communication skills.
  • Strong computers skills.
  • Strong mechanical aptitude and troubleshooting skills; proficient in mechanical systems (transmissions, engines, hydraulics, etc.)
  • Able to lift 30 lbs. regularly, and occasionally up to 80 pounds independently or with assistance.
  • Must have own tools.

This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.   

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.  

Employment Type: OTHER

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