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Milton Cat
Milton Cat

60 Milton Cat Service Manager Jobs Hiring Near You

Milton CAT

Service Coordinator - Main Shop

Richmond, VT · On-site

$26 - $28/hr

Overview Milton CAT is seeking a detail-oriented and customer-focused Shop Service Coordinator to ... Ability to prioritize and manage multiple tasks in a fast-paced service environment. * Basic math ...

Milton CAT

Service Coordinator Main Shop

Richmond, VT · On-site

$26 - $28/hr

Milton CAT is seeking a detail-oriented and customer-focused Shop Service Coordinator to join our ... Ability to prioritize and manage multiple tasks in a fast-paced service environment. * Basic math ...

Milton CAT

Service Coordinator - Field

Richmond, VT

$26 - $28/hr

Milton CAT is a privately held company and the exclusive distributor of Caterpillar equipment ... Ability to prioritize and manage multiple tasks in a fast-paced service environment. * Basic math ...

Milton CAT

Service Coordinator - Field

Richmond, VT

$26 - $28/hr

Overview Milton CAT is seeking a detail-oriented and customer-focused Field Service Coordinator to ... Ability to prioritize and manage multiple tasks in a fast-paced service environment. * Basic math ...

Milton CAT

Service Dispatcher

Milford, MA

$70K - $75K/yr

Milton CAT is looking to invest in and develop the right individual with the goal of developing our ... Management or related business field is preferred. Equivalent education and relevant work ...

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Milton Cat Jobs Information

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What is it like to work at Milton Cat?

Milton Cat, a leading Caterpillar dealership, operates with a customer-centric culture that emphasizes teamwork, innovation, and community involvement. The company's team structure is organized around a regional model, with multiple locations and a strong focus on supporting local customers and partners, while also promoting a collaborative work environment that encourages professional growth and development. Working at Milton Cat may appeal to candidates who value a dynamic and supportive work environment, opportunities for career advancement, and the chance to contribute to the success of a well-established and respected organization in the heavy equipment industry.
What other companies are hiring for Service Manager jobs?
What are the most popular jobs at Milton Cat?
What are the most popular categories at Milton Cat?
Infographic showing various Service Manager job openings at Milton Cat in the United States as of May 2026, with employment types broken down into 8% Internship, 90% Full Time, and 2% Part Time. Highlights an 100% Physical job distribution.
Field Service Technician - Heavy Equipment

Field Service Technician - Heavy Equipment

Milton CAT

Scarborough, ME

$37.89 - $47.49/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

Field Service Technician - Heavy Equipment
Job Locations US-ME-Scarborough
ID 2026-6390
Category Service / Technician
Type FT Union-Like (FUL)
Overview

Take Your Skills on the Road-With the Support Behind You

Location: Scarborough, ME
Pay: $37.89-$47.49/hour (based on experience)
Schedule: Full-time

Why Experienced Technicians Choose Milton CAT

Let's be honest-you have options. The difference is finding a place where you can work independently, stay supported, and build a long-term career. That's where Milton CAT stands out:

    Industry-Leading Training & Growth
    • 6 dedicated full-time trainers
    • Ongoing hands-on and classroom development
    • Stay current with CAT technology, diagnostics and systems
    • Clear paths to advance and specialize
  • Work with the Best Equipment & Brand
    • Caterpillar-the gold standard in heavy equipment
    • Work on advanced machines across different job sites
    • A company consistently ranked among top CAT dealers
  • Independence in the Field-With Full Support
    • Take ownership of your day working at customer sites
    • Well-equipped service truck and tools
    • Strong backing from service managers, supervisors, parts and the shop
  • A Team Behind You
    • You may work independently -but never alone
    • Experienced team ready to support when needed
    • Collaboration across departments to keep you moving
  • A Place People Stay
    • Long-tenured workforce
    • Privately held, stable and growing since 1960
    • Steady, year-round work you can count on
Responsibilities

What You'll Do

As a Field Technician in our Earthmoving Division, you'll bring your expertise directly to the customer:

  • Diagnose and troubleshoot equipment on-site
  • Repair engines, hydraulics, electrical, and mechanical systems
  • Perform maintenance, rebuilds, and component overhauls
  • Inspect equipment and complete service reports
  • Operate independently while managing your service calls
  • Stay current with evolving tools and technology
  • Maintain a strong focus on safety and customer satisfaction
Qualifications

What You Bring

  • 3+ years of heavy equipment or diesel technician experience
  • Strong knowledge of engines, hydraulics, electrical, and drivetrains
  • Proven diagnostic and troubleshooting ability in the field
  • Ability to work independently and manage your workload
  • Basic computer skills (service systems & documentation)
  • Valid driver's license with a clean driving record
  • Ability to operate a service truck and travel to job sites
  • Your own tools
  • Safety-first mindset and strong work ethic

(CDL, CAT experience, or technical degree are a plus)

What You Get

  • Competitive Compensation
    • $37.89-$47.49/hour (experience-based)
    • Annual boot & tool allowance
  • Comprehensive Benefits
    • Medical, dental, and vision insurance
    • Paid time off + paid holidays
    • 401(k) with strong retirement options
    • Life & disability insurance
    • Flexible spending accounts
  • Career Development
    • Paid training from day one
    • Tuition reimbursement (after 1 year)
    • Long-term career growth opportunities
  • Additional Perks
    • Safety and wellness programs
    • Employee referral bonuses
    • Stable, year-round work

Who Thrives Here

  • Technicians who enjoy working independently in the field
  • Problem-solvers who can diagnose and fix issues on-site
  • Professionals who take ownership of their workday
  • Team players who value support when they need it
  • Individuals looking for a career-not just the next job

About Milton CAT

Milton CAT is the exclusive Caterpillar dealer across the Northeast, supporting construction, power generation, and industrial customers. With 1,600+ employees across 16 locations, we combine the strength of a global brand with the culture of a family-driven company

Ready to Build Something Long-Term?

Apply today and see why so many technicians don't just join Milton CAT-they stay.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug testing are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.

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