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Milton Cat
Milton Cat

60 Milton Cat Customer Service Coordinator Jobs Hiring Near You

Milton CAT

Service Coordinator - Field

Richmond, VT

$26 - $28/hr

Service Coordinator - Field Job Locations US-VT-Richmond ID 2026-6352 Category Service / Technician Type Full-Time (FT) Overview Milton CAT is seeking a detail-oriented and customer-focused Field ...

Milton CAT

Service Coordinator - Main Shop

Richmond, VT

$26 - $28/hr

Service Coordinator - Main Shop Job Locations US-VT-Richmond ID 2026-6351 Category Service / Technician Type Full-Time (FT) Overview Milton CAT is seeking a detail-oriented and customer-focused Shop ...

Milton CAT

Service Coordinator Field

Richmond, VT · On-site

$26 - $28/hr

Milton CAT is seeking a detail-oriented and customer-focused Field Service Coordinator to join our Field Service Department. In this role, you will be a critical support partner to our service ...

Milton CAT

Service Coordinator - Field

Richmond, VT · On-site

$26 - $28/hr

Overview Milton CAT is seeking a detail-oriented and customer-focused Field Service Coordinator to join our Field Service Department. In this role, you will be a critical support partner to our ...

Milton CAT

Service Coordinator Main Shop

Richmond, VT · On-site

$26 - $28/hr

Milton CAT is seeking a detail-oriented and customer-focused Shop Service Coordinator to join our Service Department. In this role, you will be a critical support partner to our service technicians ...

Milton CAT

Service Coordinator - Main Shop

Richmond, VT · On-site

$26 - $28/hr

Overview Milton CAT is seeking a detail-oriented and customer-focused Shop Service Coordinator to join our Service Department. In this role, you will be a critical support partner to our service ...

Milton CAT

Service Coordinator - Field

Richmond, VT

$26 - $28/hr

Overview Milton CAT is seeking a detail-oriented and customer-focused Field Service Coordinator to join our Field Service Department. In this role, you will be a critical support partner to our ...

Milton CAT

Service Coordinator - Main Shop

Richmond, VT · On-site

$26 - $28/hr

Overview Milton CAT is seeking a detail-oriented and customer-focused Shop Service Coordinator to join our Service Department. In this role, you will be a critical support partner to our service ...

Milton CAT

Project Coordinator

Milford, MA · On-site

$68K - $72K/yr

Overview Milton CAT is seeking a Project Coordinator. Responsibilities include processing vendor ... Perform duties with a sense of urgency, exceeding customer expectations. * Ability to work with ...

Milton CAT

Service Operations Coordinator

Batavia, NY · On-site

$26.44 - $31.25/hr

Overview Milton CAT is seeking a reliable Service Operations Coordinator to support our earthmoving ... In this role, you'll help coordinate service schedules, communicate with technicians and customers ...

Milton CAT

Service Operations Coordinator

Batavia, NY · On-site

$26.44 - $31.25/hr

Milton CAT is seeking a reliable Service Operations Coordinator to support our earthmoving shop ... In this role, you'll help coordinate service schedules, communicate with technicians and customers ...

Milton CAT

Rental Coordinator

Milford, MA · On-site

$56K - $67K/yr

Overview Milton CAT is seeking a Power Systems Rental Coordinator. The Power Systems Rental ... In-House Service Teams, to ensure a great Customer Experience! Pay Range: $56,000 - $67,000 ...

Milton CAT

Service Operations Coordinator

Batavia, NY

$26.44 - $31.25/hr

Overview Milton CAT is seeking a reliable Service Operations Coordinator to support our earthmoving ... In this role, you'll help coordinate service schedules, communicate with technicians and customers ...

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Milton Cat Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Coordinator, and why are they important?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.

How does a Customer Service Coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What does a Customer Service Coordinator do?

A Customer Service Coordinator is responsible for overseeing customer service operations, ensuring customer inquiries and issues are handled efficiently. They act as a liaison between customers and various departments, manage support tickets or calls, and help resolve complaints. Additionally, they may train customer service staff, track service metrics, and implement improvements to enhance the overall customer experience. Their goal is to maintain high customer satisfaction and support the company's service standards.

How can I make 2000 a week working from home?

A Customer Service Coordinator can potentially earn $2,000 a week by working full-time, often requiring strong communication skills, experience, and sometimes specialized certifications. Increasing income may involve taking on additional shifts, working for multiple clients, or gaining advanced skills to qualify for higher-paying roles or bonuses.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

What is it like to work at Milton Cat?

Milton Cat, a leading Caterpillar dealership, operates with a customer-centric culture that emphasizes teamwork, innovation, and community involvement. The company's team structure is organized around a regional model, with multiple locations and a strong focus on supporting local customers and partners, while also promoting a collaborative work environment that encourages professional growth and development. Working at Milton Cat may appeal to candidates who value a dynamic and supportive work environment, opportunities for career advancement, and the chance to contribute to the success of a well-established and respected organization in the heavy equipment industry.
What other companies are hiring for Customer Service Coordinator jobs?
What are the most popular jobs at Milton Cat?
What are the most popular categories at Milton Cat?
Infographic showing various Customer Service Coordinator job openings at Milton Cat in the United States as of May 2026, with employment types broken down into 8% Internship, 90% Full Time, and 2% Part Time. Highlights an 100% Physical job distribution.
Service Coordinator - Field

Service Coordinator - Field

Milton CAT

Richmond, VT

$26 - $28/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Service Coordinator - Field
Job Locations US-VT-Richmond
ID 2026-6352
Category Service / Technician
Type Full-Time (FT)
Overview

Milton CAT is seeking a detail-oriented and customer-focused Field Service Coordinator to join our Field Service Department. In this role, you will be a critical support partner to our service technicians, supervisors, and customers by ensuring service requests are scheduled, communicated, and closed efficiently. This position is ideal for someone who thrives in a fast-paced environment, values follow-through, and enjoys problem-solving while supporting a high-performing service team.

Pay Range: Pay range is $26.00-$28.00 per hour depending on experience.

Why Milton CAT?

Milton CAT is a privately held company and the exclusive distributor of Caterpillar equipment, engines, and power systems throughout the Northeast. We provide long-term career stability, ongoing training, and opportunities for growth - all within a culture that values teamwork, safety, and customer satisfaction.

Our benefits include:

    Paid Time Off plus 8 company-paid holidays
  • Medical, Dental, and Vision plans for employees and families
  • Life and Disability Insurance
  • Competitive Retirement Plan
  • Tuition Reimbursement (eligible after 1 year of service)
  • Safety & Wellness Program
  • Employee Referral Program
Responsibilities
  • Serve as a primary point of contact for incoming service calls, requests, and service-related inquiries.
  • Assist with coordinating and scheduling work for field service technicians, supporting efficient routing and customer communication.
  • Confirm scheduling details with customers and provide status updates as needed.
  • Open, update, and close work orders and invoices accurately and in a timely manner.
  • Order parts required for field service and shop repairs.
  • Assist with repair quotes and incremental service estimates.
  • Support timecard entry and administrative tracking for service personnel.
  • Collaborate with CSA and other internal departments to meet service and customer needs.
  • Provide coverage and support for other Service Department roles as needed.
  • Maintain confidentiality of customer, pricing, and company information.
  • Support supervisors in the timely closure of service calls and documentation.
  • Remain flexible to work occasional after-hours coverage to meet customer expectations.
Qualifications

Required:

  • High school diploma or GED required; college or technical coursework preferred.
  • Strong computer skills, including Microsoft Word and Excel.
  • Excellent written and verbal communication skills.
  • Strong organizational skills with high attention to detail and accuracy.
  • Ability to prioritize and manage multiple tasks in a fast-paced service environment.
  • Basic math and problem-solving skills.
  • Ability to work independently with minimal supervision.

Preferred:

  • Prior experience supporting field service, dispatch, or technical operations.
  • Experience working with service management or ERP systems.

This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and a drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

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