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Milton Cat

60 Milton Cat Customer Service Coordinator Jobs Hiring Near You

Milton CAT

Service Dispatcher

Milford, MA

$70K - $75K/yr

... Milton CAT", our service operations, our internal systems and departments as well as the industry as a whole. Salary Range: $70,000 - $75,000 annually Responsibilities Answer calls from customers ...

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Milton Cat Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Coordinator, and why are they important?

To thrive as a Customer Service Coordinator, you need strong communication skills, organizational abilities, and a background in customer service, often supported by a high school diploma or associate degree. Familiarity with CRM software, ticketing systems, and basic office applications is typically required. Problem-solving, patience, and the ability to manage multiple tasks under pressure are standout soft skills for this role. These competencies are vital for efficiently resolving customer issues, ensuring satisfaction, and maintaining smooth operations within a service-focused environment.

How does a Customer Service Coordinator typically collaborate with other departments to resolve customer issues?

Customer Service Coordinators frequently work cross-functionally, partnering with teams such as Sales, Logistics, and Technical Support to resolve customer inquiries efficiently. For example, if a customer has a product delivery concern, the coordinator will liaise with the warehouse or shipping department to investigate and expedite a solution. Effective communication and a proactive approach are essential, as coordinators often serve as the main point of contact between the customer and internal teams. This collaboration ensures that customers receive timely and accurate information, fostering positive relationships and customer satisfaction.

What does a Customer Service Coordinator do?

A Customer Service Coordinator is responsible for overseeing customer service operations, ensuring customer inquiries and issues are handled efficiently. They act as a liaison between customers and various departments, manage support tickets or calls, and help resolve complaints. Additionally, they may train customer service staff, track service metrics, and implement improvements to enhance the overall customer experience. Their goal is to maintain high customer satisfaction and support the company's service standards.

How can I make 2000 a week working from home?

A Customer Service Coordinator can potentially earn $2,000 a week by working full-time, often requiring strong communication skills, experience, and sometimes specialized certifications. Increasing income may involve taking on additional shifts, working for multiple clients, or gaining advanced skills to qualify for higher-paying roles or bonuses.

What is the difference between Customer Service Coordinator vs Customer Support Specialist?

AspectCustomer Service CoordinatorCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes certifications in customer serviceHigh school diploma or equivalent; certifications in customer service or technical support
Work EnvironmentOffice settings, call centers, retail environmentsCall centers, technical support centers, online chat platforms
Employer & Industry UsageRetail, healthcare, finance, hospitalityTechnology, software, telecommunications, e-commerce
Common Search & ComparisonCustomer Service Coordinator vs Customer Support Specialist

The main difference is that Customer Service Coordinators often handle a broader range of customer interactions, including scheduling and coordination, while Customer Support Specialists typically focus on technical support and troubleshooting. Both roles require strong communication skills and customer service experience, but their specific responsibilities and work environments differ slightly.

What is it like to work at Milton Cat?

Milton Cat, a leading Caterpillar dealership, operates with a customer-centric culture that emphasizes teamwork, innovation, and community involvement. The company's team structure is organized around a regional model, with multiple locations and a strong focus on supporting local customers and partners, while also promoting a collaborative work environment that encourages professional growth and development. Working at Milton Cat may appeal to candidates who value a dynamic and supportive work environment, opportunities for career advancement, and the chance to contribute to the success of a well-established and respected organization in the heavy equipment industry.
What other companies are hiring for Customer Service Coordinator jobs?
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Infographic showing various Customer Service Coordinator job openings at Milton Cat in the United States as of May 2026, with employment types broken down into 8% Internship, 90% Full Time, and 2% Part Time. Highlights an 100% Physical job distribution.
Front Sales Counter Representative - Milton Rents

Front Sales Counter Representative - Milton Rents

Milton CAT

Auburn, NY

$18 - $25.20/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Overview

Milton Rents (a division of Milton CAT) is seeking a reliable individual with good customer service to work on the Front Sales Counter.  The primary responsibilities of this position are to handle all inbound sales activity from a variety of sources, and coordinate with the internal departments to ensure that all customer requests are handled in a professional, timely manner.

Milton Rents offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under our reputation for excellence. Whether you're looking for a steady job with great benefits, or an exciting place to start your career and grow within the organization, Milton CAT can meet your needs!  We offer excellent benefits and supply you with the tools you need to maximize your potential.

Pay Range: $18.00-$25.20 depending on experience.

Benefits include:

  • Paid Time Off + 8 company paid holidays
  • Medical, Dental and Vision insurance options for Employee and Family
  • Disability & Life Insurance Packages
  • Competitive Retirement Plan
  • Tuition Reimbursement - available to FT employees with 1 year+ of service
  • Additional supplemental offerings and discount programs
  • Employee Referral Program
Responsibilities
  • Greet and transact business with all walk-in traffic in the showroom
  • Answer all incoming calls to initiate sales process or route to other departments
  • Coordinate sales and rentals with outside sales, shop and warehouse personnel
  • Retain all rental contracts at the front counter until the equipment is returned
  • Work to resolve any outstanding issues to the mutual satisfaction of the customer and the company
  • Forward all referrals and leads to the appropriate Outside Salesman.
  • Generate activity reports as requested by management
  • Obtain and update customer information as requested by management
Qualifications
  • A high-school diploma or GED is required for this job.
  • 2 years of successful Inside Sales / Customer Service experience in equipment rental or a related industry
  • Working knowledge of operating capabilities of Construction Rental Equipment
  • Working knowledge of construction materials and their application
  • Excellent phone, written and verbal communication skills
  • Friendly and professional customer service skills; a desire to help

This job description is not intended to be all-inclusive.  Your supervisor may request and assign similar duties.   

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered.  You must apply online. A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.  Milton CAT is a Drug-Free workplace.  

Employment Type: OTHER

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