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BMW of North America
BMW of North America

1 Bmw Of North America Service Manager Jobs Hiring Near You

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BMW of North America Jobs Information

What are the key skills and qualifications needed to thrive as a Service Manager, and why are they important?

To thrive as a Service Manager, you need strong leadership, customer service expertise, and experience in operations management, typically supported by a relevant bachelor's degree or equivalent experience. Familiarity with CRM systems, service management software, and process improvement methodologies like Six Sigma is often required. Outstanding communication, problem-solving, and team-building skills help you effectively lead teams and resolve client issues. These skills and qualities are crucial for ensuring customer satisfaction, efficient service delivery, and achieving operational goals.

How does a Service Manager typically collaborate with other departments to improve customer satisfaction?

Service Managers work closely with departments such as sales, operations, and technical support to ensure a seamless customer experience. They often coordinate with sales teams to understand customer expectations, communicate with technical staff to resolve complex service issues, and provide feedback to product teams for service improvements. Regular interdepartmental meetings and transparent communication are key to identifying and addressing customer pain points, ultimately enhancing overall satisfaction.

What does a Service Manager do?

A Service Manager oversees the delivery of customer service within an organization, ensuring that client needs are met efficiently and effectively. They manage service teams, coordinate maintenance or repair schedules, handle customer inquiries or complaints, and work to improve overall service quality. Service Managers also analyze service processes, implement improvements, and ensure compliance with company policies and standards. Their goal is to enhance customer satisfaction and support the business’s operational goals.

What is the difference between Service Manager vs Customer Service Supervisor?

AspectService ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor's degree in business, management, or related field; certifications like Certified Service Manager (CSM) are commonOften requires a high school diploma or associate degree; some roles prefer customer service certifications
Work EnvironmentOversees service departments, manages teams, and interacts with clients in service centers or corporate officesSupervises customer service representatives, handles escalations, and ensures customer satisfaction in call centers or retail settings
Employer & Industry UsageUsed across industries like automotive, IT, hospitality, and facilities managementCommon in retail, telecommunications, and hospitality sectors

The Service Manager focuses on managing entire service operations, team leadership, and strategic planning, while the Customer Service Supervisor primarily oversees customer interactions and team performance. Both roles require strong communication skills, but the Service Manager typically has broader responsibilities and higher qualifications.

What other companies are hiring for Service Manager jobs?
Credit Specialist and UCC Administrator

Credit Specialist and UCC Administrator

BMW of North America

Woodcliff Lake, NJ • Hybrid

$62.50K - $125K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

Job description

The Credit Systems & UCC Supervisor is responsible to assist with all credit, collection, and due diligence activities related to wholesale activity including but not limited to vehicle, motorcycle and parts sales to dealerships. Responsibilities will also include ensuring BMW NA's security interest, in all collateral, is filed timely, amended and/or continued as needed.
WHAT AWAITS YOU.

  • Ensure timely collection and payment for vehicles and parts sold to automotive and motorcycle dealers.
  • File liens (UCC) on all locations to secure BMW's collateral.
  • Review daily motorcycle inventory inspection reports to ensure collateral is verified and to mitigate out of trust situations.
  • Perform due diligence on new and existing dealers (owner/operators) when prospective candidates or buysells are proposed. This includes processing of credit applications, reviewing credit reports, financial statements, bank/brokerage statements, and tax returns.
  • Handle and administer Irrevocable Letters of Credit when necessary to mitigate additional credit risk.
  • Update risk ratings and assist with determining the quarterly allowance for doubtful accounts.
  • Address issues and investigate possible enhancements related to Credit Department reporting capabilities and system interfaces.
  • Act as liaison between Credit Department and IT for User Acceptance Testing (UAT) and process documentation on major projects/systems conversions when they come up.
  • Oversee online payment service and work with vendor ("Stripe") to address any processing or payment issues.
  • Assist with repossession activities if and when needed.
WHAT YOU SHOULD BRING.
  • Bachelor's Degree preferably in Business Administration, Finance, Accounting or Economics.
  • 8+ years of experience in credit and collections with expertise on the Uniform Commercial Code.
  • SAP, MS Excel, MS Word, MS Teams, MS Sharepoint, MS Outlook, Uniform Commercial Code, LexisNexis, CSC or other lien filing service, Quiktrak or other inventory inspection service, Financial Statement Analysis, and Credit Reporting like Dun and Bradstreet/CreditSafe.
WHAT YOU CAN LOOK FORWARD TO.
  • Medical, Dental, and Vision insurance
  • 401(k) with Company match and Retirement Income Account
  • Employee vehicle program
  • Bonus eligibility
  • Paid Parental Leave
  • Generous PTO and Company paid holidays
  • Voluntary Benefits to fit your needs

Relocation is available for this position.
This is a hybrid role that requires regular attendance in the office.
The expected salary range for this position is $62,500.00 - $125,000.00.
The selected candidate's education, skills, experience, and location will be used to determine the final salary offer. All pay ranges are based on a full-time work schedule. This statement is in accordance with state and local pay disclosure requirements.
As part of the hiring process, you may be required to successfully pass a background check. A satisfactory completion of a background investigation including verification of education, prior employment, criminal history, credit check history, and pre-employment drug screen to the extent permissible under applicable state law, is a condition of your offer of employment and your continued employment. The results of your background investigation are satisfactory and acceptable in the sole judgement and discretion of BMW Shared Services, LLC.
Even more so than the generous compensation and benefits, the culture and values of BMW of North America makes it the ultimate working environment. These values are Responsibility, Appreciation, Transparency, Trust, and Openness. We allow these values to guide the way we conduct ourselves and our business.
BMW in the United States is an equal opportunity employer. It is the policy of BMW Group in the United States to provide equal employment opportunity (EEO) to all qualified persons regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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