USAA
USAA

18 Usaa Talent Advisor Jobs Hiring Near You

At USAA, our mission is to empower our members to achieve financial security through highly ... Responsible for direct report performance management, talent development, and career progression ...

At USAA, our mission is to empower our members to achieve financial security through highly ... Responsible for direct report performance management, talent development, and career progression ...

At USAA, our mission is to empower our members to achieve financial security through highly ... Responsible for direct report performance management, talent development, and career progression ...

At USAA, our mission is to empower our members to achieve financial security through highly ... Responsible for direct report performance management, talent development, and career progression ...

At USAA, our mission is to empower our members to achieve financial security through highly ... Responsible for direct report performance management, talent development, and career progression ...

At USAA, our mission is to empower our members to achieve financial security through highly ... Responsible for direct report performance management, talent development, and career progression ...

At USAA, our mission is to empower our members to achieve financial security through highly ... Responsible for direct report performance management, talent development, and career progression ...

USAA Jobs Information

Do workers at USAA get paid breaks?

Yes. Most people get paid breaks.
86% of people say they get paid breaks.
Based on data from 106 people who took the Breakroom Quiz between June 2025 and June 2026.

Does USAA pay people when they’re sick?

Yes. Most people get paid when they’re sick.
87% of people say they would get paid if they were sick but scheduled to work.
Based on data from 115 people who took the Breakroom Quiz between June 2025 and June 2026.

At USAA, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
89% of people say they have to use vacation days when they’re out sick.
Based on data from 119 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from USAA affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 109 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get paid time off at USAA?

Most people get paid time off work.
99% of people say they get paid time off.
Based on data from 124 people who took the Breakroom Quiz between June 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 27% of people with changing schedules find out their shifts one week or less ahead of time.
  • 17% of people with changing schedules find out their shifts two weeks ahead of time.
  • 20% of people with changing schedules find out their shifts three weeks ahead of time.
  • 37% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 41 people who took the Breakroom Quiz between March 2025 and March 2026.

Do workers at USAA worry about hours?

Most people don’t worry about getting enough hours.
96% of people report they don’t worry about getting enough hours.
Based on data from 109 people who took the Breakroom Quiz between March 2025 and March 2026.

Do USAA workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 98 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for USAA workers to change shifts?

Some people find it hard to change shifts.
46% of people report that it’s hard to change shifts if they need to.
Based on data from 101 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to get time off at USAA?

Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 112 people who took the Breakroom Quiz between June 2025 and June 2026.

Do USAA managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
97% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 111 people who took the Breakroom Quiz between March 2025 and March 2026.

Do jobs at USAA spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
6% of people report that their job takes up time that they don’t get paid for.
Based on data from 106 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to take sick days at USAA?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 113 people who took the Breakroom Quiz between June 2025 and June 2026.

Is a USAA job good for students?

Most students say this is a good place to work if you’re studying.
90% of students report this is a good place to work if you’re studying.
Based on data from 29 people who took the Breakroom Quiz between January 2025 and April 2026.

Is working at USAA good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
80% of people who care for a child or other relative report this is a good place to work.
Based on data from 56 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at USAA feel treated with respect by their managers?

Most people feel treated with respect by their managers.
91% of people say they’re treated with respect by their managers.
Based on data from 111 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at USAA get to take their breaks without interruption?

Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 117 people who took the Breakroom Quiz between June 2025 and June 2026.

Is it stressful to work at USAA?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 122 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at USAA enjoy their jobs?

Most people enjoy their job.
69% of people report they enjoy their job.
Based on data from 101 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at USAA recommend working with their team?

Only some people recommend working with their team.
35% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 126 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get enough training when they start at USAA?

Most people got enough training when they started.
76% of people report they got enough training when they started working here.
Based on data from 119 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people get support to advance at USAA?

Most people are given support to advance their career here.
In the last year, 71% of people report being given support to advance their career here.
Based on data from 114 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think USAA’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 97 people who took the Breakroom Quiz between June 2025 and June 2026.

Do workers feel well informed about how USAA is doing?

Most people feel well informed about how the company is doing.
75% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 110 people who took the Breakroom Quiz between June 2025 and June 2026.
Infographic showing various Talent Advisor job openings at Usaa in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 41% Physical, 14% Hybrid, and 45% Remote job distribution.
Director of Strategic Workforce Planning

Director of Strategic Workforce Planning

USAA

San Antonio, TX • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago


USAA rating

8.3

Company rating: 8.3 out of 10

Based on 251 frontline employees who took The Breakroom Quiz

34th of 141 rated banks


Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As the Director of Strategic Workforce Planning, you will lead the development and execution of association-wide, forward-looking talent strategies that directly enable USAA's business objectives. You will champion a data-driven, capability-focused approach to ensure the organization has theright talent, skills, timing, location, and costto meet its long-term goals. This role requires a strategic leader who can connect talent, workplace, and technology, and build strong partnerships across HR, IT, Finance, and business leadership to embed workforce planning capabilities across the association.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL.

Relocation assistance is available for this position.

The Work Ahead

  • Practice Leadership. Lead and develop a high-performing team of workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of workforce planning practices across the organization. Continuously seek and integrate best practices.

  • Strategic Workforce Planning & Business Alignment. Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios.

  • Workforce Analytics & Data-Driven Decision Making. Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions.

  • Workforce Optimization & Technology Integration. Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives.

  • Cross-Functional Collaboration & Influence. Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights.

  • Integration & Risk Mitigation. Integrate workforce planning with association functions including HR, CFO, CRE, Risk, and Association Planning and drive adoption of practices and process. Ensure planning processes operate within established risk, compliance, and performance thresholds.

  • Consultation & Co-Creation. Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments.

  • Capability Development. Build organizational workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement.

What you'll do:

  • Lead and develop a high-performing team of strategic workforce planning practitioners. Establish scalable tools, frameworks, and standards to ensure consistency and sustainability of strategic workforce planning practices across the organization.

  • Design and implement near- and long-term workforce strategies aligned with association goals and transformation initiatives. Drive impact for the businesses and functions through strategic workforce planning. Develop integrated workforce plans that articulate strategic, tactical, and financial goals, dependencies, and scenarios.

  • Leverage advanced analytics and predictive modeling to identify emerging workforce trends and risks. Translate complex data into actionable insights for senior leadership, enabling proactive talent decisions.

  • Build blended staffing models that incorporate human, AI, and automated resources to meet evolving workload demands. Partner with IT and operations to align workforce capabilities with digital transformation initiatives.

  • Collaborate with HR, Technology, Finance, Operations, and other key stakeholders to align strategic workforce planning with association strategy. Serve as a strategic advisor to senior leaders, influencing decisions through data and workforce insights.

  • Integrate strategic workforce planning with association functions including HR, CFO, CREW, Risk, and Association Planning.

  • Act as an internal consultant to business leaders, co-creating workforce strategies that support business growth and agility. Facilitate strategic planning workshops and capability assessments. Serve as a key point of contact for best practices in strategic workforce planning.

  • Build organizational strategic workforce planning capability by training HRBPs and business leaders on tools, frameworks, and best practices. Promote a culture of proactive talent planning and continuous improvement.

  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

  • Bachelor's degree in Finance, Business, or Human Resources or related discipline; 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

  • 8+ years of experience in workforce planning, forecasting, or HR analytics including leadership experience

  • 3+ years leading high-performing teams

  • Proven experience developing long-range (3+ years) workforce forecasts and strategic plans

  • Strong business acumen with the ability to anticipate future talent and skill needs

  • Advanced critical thinking, communication, and forecasting skills

What sets you apart:

  • Experience in insurance and/or banking sectors

  • Familiarity with call center and sales workforce dynamics

  • Knowledge of workforce planning technologies and platforms (e.g., Workday, SAP, Oracle)

  • Experience with design thinking and agile methodologies

  • Expertise in integrating human and AI resource planning

Compensation range: The salary range for this position is: $127,310.00 - $243,340.00.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


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