We are seeking an experienced Customer Support Engineer to join our Microsoft operations team ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
60 Asm Research Network Support Engineer Jobs Hiring Near You
We are seeking an experienced Customer Support Engineer to join our Microsoft operations team ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
Server & Network Lead / Cloud Engineer - UNIX
$103K - $143K/yr
Provide technical guidance and informal leadership to engineers supporting cloud compute and ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Server & Network Lead / Cloud Engineer - UNIX
$103K - $143K/yr
Provide technical guidance and informal leadership to engineers supporting cloud compute and ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
VMWare Engineer
$53.25 - $66.50/hr
Formulate detailed network, storage, and compute design specifications for stable and secure ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
VMWare Engineer
$53.25 - $66.50/hr
Formulate detailed network, storage, and compute design specifications for stable and secure ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Troubleshoot complex issues related to VMware vSphere infrastructure, NSX-T networking, vSAN ... for ASM Research positions vary depending on multiple factors; including but not limited to ...
Troubleshoot complex issues related to VMware vSphere infrastructure, NSX-T networking, vSAN ... for ASM Research positions vary depending on multiple factors; including but not limited to ...
The NOC Engineer, Mid monitors, maintains, and supports enterprise network infrastructure from a ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The NOC Engineer, Mid monitors, maintains, and supports enterprise network infrastructure from a ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Responsible for supporting the sustainment of Applications/Services providing the backend ... for ASM Research positions vary depending on multiple factors; including but not limited to ...
Responsible for supporting the sustainment of Applications/Services providing the backend ... for ASM Research positions vary depending on multiple factors; including but not limited to ...
DevOps Engineer
Greenbelt, MD · On-site
$53.50 - $73.25/hr
... networking, database support/administration, infrastructure support, and IT security design ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
DevOps Engineer
Greenbelt, MD · On-site
$53.50 - $73.25/hr
... networking, database support/administration, infrastructure support, and IT security design ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The NOC Engineer, Junior monitors and supports enterprise network infrastructure from a network ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The NOC Engineer, Junior monitors and supports enterprise network infrastructure from a network ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The NOC Network Administrator, Junior supports day-to-day operation of systems and core services ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The NOC Network Administrator, Junior supports day-to-day operation of systems and core services ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The NOC Network Administrator, Mid maintains and administers servers, core services, and supporting ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
The NOC Network Administrator, Mid maintains and administers servers, core services, and supporting ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... VoIP, SIP, or network engineering certifications). * Experience supporting or leading ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
... VoIP, SIP, or network engineering certifications). * Experience supporting or leading ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Support collaboration across operations, development teams and external partners. * Support "tiger ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
Support collaboration across operations, development teams and external partners. * Support "tiger ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
Support collaboration across operations, development teams and external partners. * Support "tiger ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
Support collaboration across operations, development teams and external partners. * Support "tiger ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
Support collaboration across operations, development teams and external partners. * Support "tiger ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
Support collaboration across operations, development teams and external partners. * Support "tiger ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
Support collaboration across operations, development teams and external partners. * Support "tiger ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
Support collaboration across operations, development teams and external partners. * Support "tiger ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
Support collaboration across operations, development teams and external partners. * Support "tiger ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
Support collaboration across operations, development teams and external partners. * Support "tiger ... Strong customer focus Compensation Ranges Compensation ranges for ASM Research positions vary ...
Position Overview The DevOps Engineer / Linux Administrator supports and enhances enterprise Linux ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
New
Position Overview The DevOps Engineer / Linux Administrator supports and enhances enterprise Linux ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
New
Position Overview The Cybersecurity Incident Response Engineer, Mid supports the detection ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Position Overview The Cybersecurity Incident Response Engineer, Mid supports the detection ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
PKI Engineer, Senior
$117K - $160K/yr
Collaborate with identity, network, and application security architects to embed PKI requirements ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
PKI Engineer, Senior
$117K - $160K/yr
Collaborate with identity, network, and application security architects to embed PKI requirements ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Monitors and supports the information technology and systems infrastructures. * Conducts moderately ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
Monitors and supports the information technology and systems infrastructures. * Conducts moderately ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...
ASM Research Jobs Information
Does ASM Research pay people when they’re sick?
Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
Is the health insurance from ASM Research affordable enough for their workers?
Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.
How easy is it to get time off at ASM Research?
Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.
How easy is it to take sick days at ASM Research?
Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at ASM Research feel treated with respect by their managers?
Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at ASM Research get to take their breaks without interruption?
Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
Is it stressful to work at ASM Research?
Some people feel stressed out here.
43% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
43% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at ASM Research enjoy their jobs?
Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people at ASM Research recommend working with their team?
Most people recommend working with their team.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people get enough training when they start at ASM Research?
Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
77% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people get support to advance at ASM Research?
Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.
Do people think ASM Research’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.
Do workers feel well informed about how ASM Research is doing?
Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.
What other companies are hiring for Network Support Engineer jobs?
What are the most popular jobs at Asm Research?
What are the most popular categories at Asm Research?
ASM Research rating
8.6
Based on 14 frontline employees who took The Breakroom Quiz
26th of 204 rated it services
Job description
We are seeking an experienced Customer Support Engineer to join our Microsoft operations team supporting critical government cloud environments. This role combines advanced technical troubleshooting with deployment capability, serving as a key technical resource for both customer-facing support and platform operations. The ideal candidate will bring expertise in Microsoft 365 environments, incident resolution coordination, and the ability to drive continuous improvement across support and deployment operations.
Key Responsibilities
Minimum Qualifications
Clearance Requirement
Preferred Qualifications
Job Specific Skills
Other Job Specific Skills
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
Key Responsibilities
- Customer Support & Incident Management
- Diagnose and resolve technical issues across the Microsoft 365 platform
- Drive root-cause analysis for customer-reported incidents
- Deployment & Platform Operations
- Execute and oversee platform component deployments, including software upgrades and configuration changes
- Deploy and validate services for multiple engineering teams
- Follow established procedures including Technical Service Guides and Knowledgebase articles while identifying opportunities for process improvement
- Conduct validation testing according to Troubleshooting Guides
- Manage and maintain workstation systems used for daily operations
- Process Improvement & Knowledge Management
- Identify opportunities for optimization and automation
- Maintain technical documentation and troubleshooting procedures in team knowledge base
- Provide detailed status updates via email and ticketing systems
- Contribute to continuous improvement initiatives
- Support root-cause analyses, ad-hoc metrics, and data discovery requests
Minimum Qualifications
- BS in Computer Science or other technical discipline is preferred.
- 4+ years of experience in technical support or engineering roles supporting enterprise environments
- 3+ years of hands-on experience with Microsoft 365/Office 365 platform and services
Clearance Requirement
- Must maintain active TS/SCI w/FSP clearance throughout employment
Preferred Qualifications
- Microsoft certifications (AZ-900, MS-900, or equivalent) - required to obtain one within 6 months of start
- Security certifications (CompTIA Security+ or equivalent) - required to obtain one within 6 months of start
- Experience with automation tools and scripting (PowerShell, Python, or similar)
- Experience with monitoring tools
- Able to quickly learn customer scenarios or new service scenarios
- Strong documentation skills and commitment to knowledge sharing
Job Specific Skills
- Outstanding customer service skills with experience resolving issues in a high-pressure situation
- Demonstrated experience with Azure cloud services and government cloud environments
- Experience with deployment processes, change management, and configuration management
- Experience conducting validation testing to ensure system integrity and performance
- Excellent analytical and troubleshooting skills
- Strong written and verbal communication skills
- Ability to take ownership of customer concerns, proactively coordinating with appropriate teams to drive resolution and maintain clear communication throughout
- Proven ability to monitor multiple communication channels (e.g. phone, email, Teams) and respond to meet SLA/KPI requirements
Other Job Specific Skills
- Experience with system administration support tools such as Windows/Linux
- Experience supporting a cloud-based environment
- Strong interpersonal skills
- Strong oral and written communication skills
- Experience in supporting Cloud based environment and tools such as Azure/AWS
- Experience analyzing, troubleshooting, and providing solutions for technical issues
- Ability to problem solve and collaborate with team members
- Strong organizational and multi-tasking skills
- Strong in technical communications with both technical and non-technical peers
- Able to maintain professionalism under pressure
- Strong customer focus
Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
What ASM Research employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About ASM Research
Sourced by ZipRecruiter
Industry
It services
Company size
1,001 - 5,000 Employees
Headquarters location
Fairfax, VA, US
Year founded
1978