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ASM Research

60 Asm Research Desktop Support Jobs Hiring Near You

ASM Research

Field Office Technician

$20.25 - $27.75/hr

Modern Desktop Administrator. * Experience supporting multi-site enterprises where travel, schedule ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Systems Administration Lead

Relevant certifications such as ITIL Foundation or desktop-support/endpoint certifications from ... and support staff. Compensation Ranges Compensation ranges for ASM Research positions vary ...

ASM Research

Desktop Engineer

... in support of resilience and continuity operations. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location ...

ASM Research

Patch Management Specialist

The Patch Management Specialist, Junior supports the patch management lifecycle for desktops ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Citrix Administrator - Senior

Manage Citrix Virtual Apps and Desktops infrastructure. * Administer Citrix Workspace, StoreFront ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Customer Service Specialist

San Antonio, TX · On-site

$14.75 - $19.50/hr

The position focuses on supporting origination and disbursement transactions, researching customer ... Experience using web-based agent desktop or case management tools to document and track customer ...

ASM Research

ER&R Support Center Analyst

The Support Analyst must maintain a high level of accuracy, attention to detail, and ... for ASM Research positions vary depending on multiple factors; including but not limited to ...

ASM Research

IT Support Specialist I

San Antonio, TX · On-site

Provides ongoing technical support and maintenance of production and development systems and ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

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ASM Research Jobs Information

Do workers at ASM Research get paid breaks?

Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.

Does ASM Research pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

At ASM Research, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Is the health insurance from ASM Research affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.

Do people get paid time off at ASM Research?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Do workers at ASM Research worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to get time off at ASM Research?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.

Do ASM Research managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

Do jobs at ASM Research spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to take sick days at ASM Research?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research feel treated with respect by their managers?

Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research get to take their breaks without interruption?

Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Is it stressful to work at ASM Research?

Some people feel stressed out here.
43% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research recommend working with their team?

Most people recommend working with their team.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get enough training when they start at ASM Research?

Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get support to advance at ASM Research?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people think ASM Research’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do workers feel well informed about how ASM Research is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.
What are the most popular job types at Asm Research?
    What are the most popular jobs at Asm Research?
    What are the most popular categories at Asm Research?
    Infographic showing various Desktop Support job openings at Asm Research in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 85% Physical, and 15% Remote job distribution.
    Field Office Technician

    Field Office Technician

    ASM Research

    Remote

    $20.25 - $27.75/hr

    Full-time

    Posted 9 days ago

    ASM Research rating

    8.6

    Company rating: 8.6 out of 10

    Based on 14 frontline employees who took The Breakroom Quiz

    30th of 230 rated it services

    Job description

    The Field Office Technician provides on-site technical support at field locations, performing wellness checks and resolving incidents involving user devices, conference technologies, and local network components in a federal IT environment. This role acts as the hands-on extension of remote service desks and engineering teams, executing hardware replacements, configuration changes, and environmental checks that cannot be completed remotely. The Field Office Technician documents all work in ticketing and asset systems and works directly with local staff to minimize downtime and maintain a consistent user experience across mission-critical field offices.
    Key Responsibilities
    • Perform on-site diagnosis and resolution of endpoint issues, including workstations, peripherals, and basic network connectivity problems, using standard tools and methods.
    • Execute structured wellness checks using checklists and runbooks to validate device health, patch status, conference room equipment readiness, and basic infrastructure availability at field locations.
    • Coordinate with remote support teams to conduct guided troubleshooting, firmware updates, and configuration changes on network and server equipment located at field sites.
    • Use IT service management and asset management tools to receive assignments, record actions taken, update inventories, and close tickets with clear, user-friendly resolutions.
    • Work independently in varied environments while adhering to local security procedures and providing clear explanations and status updates to non-technical users.
    • Support field-based deployment and decommissioning activities, including basic cabling, rack-and-stack work, and safe handling and disposition of IT equipment.
    • Conduct network and conference room equipment checks to ensure readiness for operations and alignment with agency IT policies and standards.
    • Assist on-site personnel with IT issue ticketing and escalation, helping to maintain consistent service levels across geographically dispersed offices.

    Required Qualifications
    • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant work experience.
    • Minimum of 4 years of experience in IT and/or field or end-user support roles, including hands-on desktop support or IT field service work.
    • Strong technical knowledge of hardware, software, and basic network troubleshooting, including experience with IT equipment setup, configuration, and maintenance.
    • Proficiency with remote support tools and ticketing systems, with demonstrated ability to document actions and resolutions clearly.
    • Strong problem-solving, analytical, communication, and interpersonal skills, with the ability to manage multiple tasks and work independently in the field.
    • Ability to obtain and maintain a SECRET-level background investigation and U.S. citizenship as required by the client.
    • Willingness to travel to field locations as needed to support mission requirements.

    Preferred Qualifications
    • Relevant industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator.
    • Experience supporting multi-site enterprises where travel, schedule flexibility, and coordination with multiple stakeholders are routine.
    • Exposure to basic cabling, rack-and-stack activities, and safe handling of equipment during deployment, relocation, or decommissioning.
    • Familiarity with federal agency IT environments, end-user computing standards, and associated operational policies.

    Compensation Ranges
    Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
    EEO Requirements
    It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
    All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
    Physical Requirements
    The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
    Disclaimer
    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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