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ASM Research

60 Asm Research Desktop Support Jobs Hiring Near You

ASM Research

Cloud Support Engineer I (Day)

Reston, VA · On-site

The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft ... for ASM Research positions vary depending on multiple factors; including but not limited to ...

ASM Research

Customer Support Lead

Fairfax, VA · On-site

Customer Support Lead Leads enterprise IT support operations to deliver reliable, secure, and high ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

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ASM Research Jobs Information

Do workers at ASM Research get paid breaks?

Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.

Does ASM Research pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

At ASM Research, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Is the health insurance from ASM Research affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.

Do people get paid time off at ASM Research?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Do workers at ASM Research worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to get time off at ASM Research?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.

Do ASM Research managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

Do jobs at ASM Research spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to take sick days at ASM Research?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research feel treated with respect by their managers?

Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research get to take their breaks without interruption?

Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Is it stressful to work at ASM Research?

Some people feel stressed out here.
43% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research recommend working with their team?

Most people recommend working with their team.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get enough training when they start at ASM Research?

Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get support to advance at ASM Research?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people think ASM Research’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do workers feel well informed about how ASM Research is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.

What are the most popular job types at Asm Research?

    What are the most popular jobs at Asm Research?

    What are the most popular categories at Asm Research?

    Infographic showing various Desktop Support job openings at Asm Research in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 85% Physical, and 15% Remote job distribution.

    Cloud Customer Support Specialist (GA - Swing)

    ASM Research

    Atlanta, GA • On-site

    Full-time

    Re-posted 9 days ago

    ASM Research rating

    8.6

    Company rating: 8.6 out of 10

    Based on 14 frontline employees who took The Breakroom Quiz

    32nd of 224 rated it services

    Job description

    We are seeking a Customer Support Specialist to join our Microsoft operations team supporting critical government cloud environments. This role combines technical troubleshooting with customer advocacy, serving as a key resource for diagnosing client-reported issues, coordinating high-priority outage mitigation, and driving continuous improvement across Microsoft 365 cloud services. The ideal candidate will bring customer-service focused professionalism to manage escalations, analytical skills to create root-cause analyses, and technical ability to evaluate evolving support needs.
    Key Responsibilities
    • Customer Support & Case Management
      • Utilize all incident management systems to document ticket resolution information from multiple data sources
      • Monitor multiple communication channels (e.g. phone, email, Teams) and respond to meet SLA/KPI requirements
      • Resolve open cases to meet program SLA/KPI requirements through regular stakeholder engagement
      • Update support cases to reflect accurate metrics
      • Facilitate clear communication between stakeholders
    • Technical Troubleshooting & Problem Resolution
      • Conduct validation testing according to Troubleshooting Guides
      • Manage and maintain workstation systems used for daily operations
      • Troubleshoot client issues using documented approaches to identify and resolve common issues
    • Knowledge Management & Continuous Improvement
      • Identify opportunities for optimization and automation
      • Support technical documentation and troubleshooting procedure updates
      • Provide detailed status updates via email and ticketing systems
      • Support root-cause analyses, ad-hoc metrics, and data discovery requests

    Minimum Qualifications
    • BS in Computer Science or other technical discipline is preferred.
    • 3+ years of experience in technical support or engineering roles supporting enterprise environments
    • 1+ years of hands-on experience with Microsoft 365/Office 365 platform and services

    Clearance Requirement
    • Must maintain active TS/SCI w/FSP clearance throughout employment

    Preferred Qualifications
    • Microsoft certifications (AZ-900, MS-900, or equivalent) - required to obtain one within 6 months of start
    • Security certifications (SEC+ or equivalent) - required to obtain one within 6 months of start
    • Experience with root-cause analysis and trend identification
    • Experience with monitoring tools
    • Able to quickly learn customer scenarios or new service scenarios
    • Strong documentation skills and commitment to knowledge sharing

    Job Specific Skills
    • Outstanding customer service skills with experience resolving issues in a high-pressure situation
    • Strong technical troubleshooting and debugging expertise
    • Experience conducting validation testing to ensure system integrity and performance
    • Strong written and verbal communication skills with a strong sense of empathy towards customers
    • Ability to take ownership of customer concerns, proactively coordinating with appropriate teams to drive resolution and maintain clear communication throughout
    • Proven ability to monitor multiple communication channels (e.g. phone, email, Teams) and respond to meet SLA/KPI requirements

    Other Job Specific Skills
    • Experience with system administration support tools such as Windows/Linux
    • Experience supporting a cloud-based environment
    • Strong interpersonal skills
    • Strong oral and written communication skills
    • Experience in supporting Cloud based environment and tools such as Azure/AWS
    • Experience analyzing, troubleshooting, and providing solutions for technical issues
    • Ability to problem solve and collaborate with team members
    • Strong organizational and multi-tasking skills
    • Strong in technical communications with both technical and non-technical peers
    • Able to maintain professionalism under pressure
    • Strong customer focus

    Compensation Ranges
    Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
    EEO Requirements
    It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
    All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
    Physical Requirements
    The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
    Disclaimer
    The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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