As a leader, the Amazon Call Center Manager owns candidate experience and operational excellence for a defined geography (node). The Amazon Call Center Manager ensures delivery of business goals and ...

120 Amazon Call Center Operations Manager Jobs Hiring Near You
As a leader, the Amazon Call Center Manager owns candidate experience and operational excellence for a defined geography (node). The Amazon Call Center Manager ensures delivery of business goals and ...
About the Role The Call Center Operations Manager is responsible for the day-to-day leadership and performance of Pinnacle Fertility's Patient Experience Center, ensuring prospective patients receive ...
Quick apply
About the Role The Call Center Operations Manager is responsible for the day-to-day leadership and performance of Pinnacle Fertility's Patient Experience Center, ensuring prospective patients receive ...
About the Role The Call Center Operations Manager is responsible for the day-to-day leadership and performance of Pinnacle Fertility's Patient Experience Center, ensuring prospective patients receive ...
About the Role The Call Center Operations Manager is responsible for the day-to-day leadership and performance of Pinnacle Fertility's Patient Experience Center, ensuring prospective patients receive ...
Position: Call center Operations Manager Duration: Full-time + Benefits+ Bonus Location: Ewing, NJ Direct client: Immediate interview Monthly Expectations: 2 weeks in Ewing, 1 week in Newark ...
Position: Call center Operations Manager Duration: Full-time + Benefits+ Bonus Location: Ewing, NJ Direct client: Immediate interview Monthly Expectations: 2 weeks in Ewing, 1 week in Newark ...
MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual ...
MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure delivery of annual ...
Responsibilities MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure ...
Responsibilities MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure ...
Responsibilities MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure ...
Responsibilities MV Transportation is seeking an Call Center Operations Manager for the call center who will provide support, leadership, and direction to the assigned operating location to ensure ...
Call Center Operations Manager
Wichita, KS · On-site
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Call Center Operations Manager
Wichita, KS · On-site
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Call Center Operations Manager
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Quick apply
Call Center Operations Manager
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Call Center Operations Manager
Las Cruces, NM · On-site
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Call Center Operations Manager
Las Cruces, NM · On-site
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...
Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...
Call Center Operations Manager
Savannah, GA · On-site
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Call Center Operations Manager
Savannah, GA · On-site
$50K - $60K/yr
Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ...
Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...
Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...
Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...
Lead and mentor a team of call center supervisors overseeing inbound and outbound operations. * Coach supervisors on customer service best practices and operational excellence. * Monitor and manage ...
Amazon Jobs Information
What is it like to work at Amazon?
What makes Amazon an attractive place to work?
Do workers at Amazon get paid breaks?
72% of people say they get paid breaks.
Based on data from 411 people who took the Breakroom Quiz between April 2026 and July 2026.
Does Amazon pay people when they’re sick?
76% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 382 people who took the Breakroom Quiz between April 2026 and July 2026.
At Amazon, are sick days and vacation days separate paid time off?
76% of people say they have to use vacation days when they’re out sick.
Based on data from 346 people who took the Breakroom Quiz between April 2026 and July 2026.
Are part-time workers able to get health insurance from Amazon?
42% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 153 people who took the Breakroom Quiz between December 2024 and March 2025.
Do part-time workers get paid time off at Amazon?
90% of people who work part-time say they get paid time off
Based on data from 136 people who took the Breakroom Quiz between January 2026 and July 2026.
Is the health insurance from Amazon affordable enough for their workers?
89% of people say the health insurance costs are okay
Based on data from 284 people who took the Breakroom Quiz between April 2026 and July 2026.
Do people get paid time off at Amazon?
96% of people say they get paid time off.
Based on data from 450 people who took the Breakroom Quiz between April 2026 and July 2026.
How far ahead of time do people find out their work schedule?
- 70% of people with changing schedules find out their shifts one week or less ahead of time.
- 13% of people with changing schedules find out their shifts two weeks ahead of time.
- 7% of people with changing schedules find out their shifts three weeks ahead of time.
- 11% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 198 people who took the Breakroom Quiz between January 2026 and July 2026.
Do workers at Amazon worry about hours?
48% of people report they worry about getting enough hours.
Based on data from 233 people who took the Breakroom Quiz between January 2026 and July 2026.
Do Amazon workers get to choose the shifts they work?
50% report that they don’t have enough control over which shifts they work.
Based on data from 130 people who took the Breakroom Quiz between January 2026 and July 2026.
How easy is it for Amazon workers to change shifts?
68% of people report that it’s easy to change shifts if they need to.
Based on data from 181 people who took the Breakroom Quiz between January 2026 and July 2026.
How easy is it to get time off at Amazon?
75% of people report it’s easy to get time off.
Based on data from 364 people who took the Breakroom Quiz between April 2026 and July 2026.
Do Amazon managers change schedules at the last minute?
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 216 people who took the Breakroom Quiz between January 2026 and July 2026.
Do jobs at Amazon spill into time workers aren’t paid for?
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 212 people who took the Breakroom Quiz between January 2026 and July 2026.
How easy is it to take sick days at Amazon?
79% of people report that it’s easy to take time off if they are sick.
Based on data from 392 people who took the Breakroom Quiz between April 2026 and July 2026.
Is a Amazon job good for students?
82% of students report this is a good place to work if you’re studying.
Based on data from 178 people who took the Breakroom Quiz between January 2026 and July 2026.
Is working at Amazon good if you’re a parent or caregiver?
67% of people who care for a child or other relative report this is a good place to work.
Based on data from 285 people who took the Breakroom Quiz between January 2026 and July 2026.
Do people at Amazon feel treated with respect by their managers?
77% of people say they’re treated with respect by their managers.
Based on data from 405 people who took the Breakroom Quiz between April 2026 and July 2026.
Do people at Amazon get to take their breaks without interruption?
87% of people report that they get to take their breaks without interruption.
Based on data from 427 people who took the Breakroom Quiz between April 2026 and July 2026.
Is it stressful to work at Amazon?
61% of people say they often feel stressed out at work.
Based on data from 425 people who took the Breakroom Quiz between April 2026 and July 2026.
Do people at Amazon enjoy their jobs?
37% of people report they don’t enjoy their job.
Based on data from 342 people who took the Breakroom Quiz between April 2026 and July 2026.
Do people at Amazon recommend working with their team?
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 458 people who took the Breakroom Quiz between April 2026 and July 2026.
Do people get enough training when they start at Amazon?
68% of people report they got enough training when they started working here.
Based on data from 431 people who took the Breakroom Quiz between April 2026 and July 2026.
Do people get support to advance at Amazon?
In the last year, 47% of people report not being given support to advance their career here.
Based on data from 397 people who took the Breakroom Quiz between April 2026 and July 2026.
Do people think Amazon’s headquarters understands what’s happening where they work?
74% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 387 people who took the Breakroom Quiz between April 2026 and July 2026.
Do workers feel well informed about how Amazon is doing?
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 408 people who took the Breakroom Quiz between April 2026 and July 2026.

Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 23 days ago
Amazon rating
7.4
Based on 6,965 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
The Workforce Staffing (WFS) Team is a skilled, customer obsessed, business partner hiring across multiple locations for entry-level warehouse and fulfillment associate roles. We are looking for exceptionally talented, bright and driven leaders to help build the future Amazon talent pipeline.
The Workforce Staffing (WFS) Team is looking for an ambitious and enthusiastic leader that can inspire others to reach the highest level of service in every candidate interaction. As a leader, the Amazon Call Center Manager owns candidate experience and operational excellence for a defined geography (node). The Amazon Call Center Manager ensures delivery of business goals and Key business indicator by creating a collaborative team environment with a strong candidate-oriented culture.
Managers direct a high-performing team of Staffing Administrators and seasonal/flexible Associates who thrive in an innovative, fast-paced environment. These teams work onsite with varying schedules and require travel to multiple sites according to business needs. At Amazon, our teams roll up our sleeves, work hard, have fun and make history!
Key job responsibilities
• Manages the day-to-day operations to ensure a positive candidate experience and alignment with business goals
• Leads and develops a team of administrators, including regular performance evaluations and coaching for performance improvement
• Assists with interviewing and onboarding new administrators
• Coordinates team schedule and assigns duties based on business needs
• Understands new hire workflow and technical systems and makes recommendations to drive improvement
• Develops and maintains relationships with both internal and external stakeholders to build successful long-term partnerships
• Analyzes daily, weekly, and monthly reporting of Key Performance Indicators and provides meaningful solutions
• Leads and drives change initiatives and projects, of increasing scale and complexity, through to completion
• Forecasts labor demand plans and creates scalable staffing strategies to build infrastructure and ensure team resource capabilities meet business demand
BASIC QUALIFICATIONS
- 2+ years of HR experience
- Bachelor's degree, or 2+ years of Amazon (blue badge/FTE) experience
- Knowledge of Microsoft Office products and applications (especially Excel) at an advanced level
- Experience with computers and Microsoft Office products and applications
PREFERRED QUALIFICATIONS
- 5+ years of HR Generalist or HR Specialist in a corporate environment experience
- 4+ years of using case management system, reviewing cases, determining appropriate processes and policies that apply to a specific situation, and resolving a case or establishing/executing a case management plan experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, AZ, Tempe - 85,600.00 - 149,800.00 USD annually
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US