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120 Amazon Call Center Operations Manager Jobs Hiring Near You

Intangible Assets

Call Center Director

Vernon Hills, IL · On-site

$150K - $170K/yr

The Director of Call Center Operations will be responsible for overseeing the daily operations of the contact center, ensuring high levels of customer satisfaction, and managing the contact center ...

ClubCorp

Manager Call Center Operations

Irving, TX · On-site

Job Summary The ClubLine Manager is responsible for leading the daily operations, performance, and ... Oversee day-to-day contact center operations to ensure efficiency, service quality, and Member ...

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Amazon Jobs Information

What is it like to work at Amazon?

Amazon is known for its fast-paced and innovative work environment, driven by a customer-obsessed culture that emphasizes experimentation, learning, and continuous improvement. The company's flat organizational structure and cross-functional teams allow employees to collaborate and contribute to various projects, with many teams working on cutting-edge technologies such as artificial intelligence, robotics, and cloud computing. For those who thrive in dynamic and entrepreneurial settings, Amazon offers opportunities to work on high-impact projects, develop new skills, and be part of a global organization that is shaping the future of e-commerce and beyond.

Do workers at Amazon get paid breaks?

Yes. Most people get paid breaks.
72% of people say they get paid breaks.
Based on data from 537 people who took the Breakroom Quiz between March 2026 and June 2026.

Does Amazon pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
74% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 497 people who took the Breakroom Quiz between March 2026 and June 2026.

At Amazon, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
75% of people say they have to use vacation days when they’re out sick.
Based on data from 478 people who took the Breakroom Quiz between March 2026 and June 2026.

Are part-time workers able to get health insurance from Amazon?

Only some people who work part-time can get health insurance.
42% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 153 people who took the Breakroom Quiz between December 2024 and March 2025.

Do part-time workers get paid time off at Amazon?

Most people who work part-time get paid time off.
89% of people who work part-time say they get paid time off
Based on data from 148 people who took the Breakroom Quiz between December 2025 and June 2026.

Is the health insurance from Amazon affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 392 people who took the Breakroom Quiz between March 2026 and June 2026.

Do people get paid time off at Amazon?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 592 people who took the Breakroom Quiz between March 2026 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 70% of people with changing schedules find out their shifts one week or less ahead of time.
  • 15% of people with changing schedules find out their shifts two weeks ahead of time.
  • 6% of people with changing schedules find out their shifts three weeks ahead of time.
  • 10% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 231 people who took the Breakroom Quiz between December 2025 and June 2026.

Do workers at Amazon worry about hours?

Some people worry about getting enough hours.
49% of people report they worry about getting enough hours.
Based on data from 273 people who took the Breakroom Quiz between December 2025 and June 2026.

Do Amazon workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
48% report that they don’t have enough control over which shifts they work.
Based on data from 163 people who took the Breakroom Quiz between December 2025 and June 2026.

How easy is it for Amazon workers to change shifts?

Some people find it hard to change shifts.
35% of people report that it’s hard to change shifts if they need to.
Based on data from 207 people who took the Breakroom Quiz between December 2025 and June 2026.

How easy is it to get time off at Amazon?

Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 486 people who took the Breakroom Quiz between March 2026 and June 2026.

Do Amazon managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
83% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 252 people who took the Breakroom Quiz between December 2025 and June 2026.

Do jobs at Amazon spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 245 people who took the Breakroom Quiz between December 2025 and June 2026.

How easy is it to take sick days at Amazon?

Most people find it easy to take sick days.
82% of people report that it’s easy to take time off if they are sick.
Based on data from 523 people who took the Breakroom Quiz between March 2026 and June 2026.

Is a Amazon job good for students?

Most students say this is a good place to work if you’re studying.
81% of students report this is a good place to work if you’re studying.
Based on data from 187 people who took the Breakroom Quiz between December 2025 and June 2026.

Is working at Amazon good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
37% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 147 people who took the Breakroom Quiz between March 2026 and June 2026.

Do people at Amazon feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 531 people who took the Breakroom Quiz between March 2026 and June 2026.

Do people at Amazon get to take their breaks without interruption?

Most people get breaks without interruption.
85% of people report that they get to take their breaks without interruption.
Based on data from 561 people who took the Breakroom Quiz between March 2026 and June 2026.

Is it stressful to work at Amazon?

Some people feel stressed out here.
63% of people say they often feel stressed out at work.
Based on data from 561 people who took the Breakroom Quiz between March 2026 and June 2026.

Do people at Amazon enjoy their jobs?

Only some people enjoy their job.
35% of people report they don’t enjoy their job.
Based on data from 455 people who took the Breakroom Quiz between March 2026 and June 2026.

Do people at Amazon recommend working with their team?

Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 604 people who took the Breakroom Quiz between March 2026 and June 2026.

Do people get enough training when they start at Amazon?

Most people got enough training when they started.
69% of people report they got enough training when they started working here.
Based on data from 566 people who took the Breakroom Quiz between March 2026 and June 2026.

Do people get support to advance at Amazon?

Only some people are given support to advance their career here.
In the last year, 45% of people report not being given support to advance their career here.
Based on data from 520 people who took the Breakroom Quiz between March 2026 and June 2026.

Do people think Amazon’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 513 people who took the Breakroom Quiz between March 2026 and June 2026.

Do workers feel well informed about how Amazon is doing?

Only some people feel well informed about how the company is doing.
51% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 533 people who took the Breakroom Quiz between March 2026 and June 2026.
What other companies are hiring for Call Center Operations Manager jobs?
What are the most popular jobs at Amazon?
What are the most popular categories at Amazon?
Infographic showing various Call Center Operations Manager job openings at Amazon in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Operations Manager - Call Center

InteLogix

Rocky Mount, NC • On-site, Remote

Full-time

Posted 19 days ago

InteLogix rating

5.0

Company rating: 5.0 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

196th of 204 rated it services

Job description

Who we are:
InteLogix is a leading provider of integrated solutions, utilizing cutting-edge technology to provide exceptional customer experiences. Our commitment to excellence and innovation has enabled us to redefine industry standards and create brighter futures for our clients and their customers. We are dedicated to making lives better through our empathetic customer engagement and advocacy for our clients' brands and reputations.
InteLogix is currently hiring a call center Operations Manager in Rocky Mount, North Carolina.
The Operations Manager is responsible for ensuring client program performance, production schedules, quality standards, and financial objectives are consistently met or exceeded. This role provides day-to-day leadership of production personnel, drives operational excellence, and partners closely with internal teams and clients to deliver high-quality, compliant, and financially sound program outcomes.
Responsibilities:
  • Manage all standard operating procedures (SOPs) related to the client program, ensuring consistent administration of company policies and procedures.
  • Provide ongoing coaching, training, motivation, accountability, and performance management to team members and leaders.
  • Ensure timely completion of performance evaluations and delivery of corrective actions in accordance with company policy.
  • Conduct interviews and support staffing decisions for the client program.
  • Develop a thorough understanding of client program requirements, performance metrics, and company product measurements, implementing procedures to improve results.
  • Maintain working knowledge of all systems supporting program operations, including ACD, IVR, scheduling, reporting, and monitoring tools.
  • Build and maintain strong working relationships with internal departments, external partners, and clients.
  • Ensure clear, consistent communication and implementation of all client program updates and changes.
  • Partner with the Quality Manager to align operational practices with client expectations and quality standards.
  • Serve as the primary point of contact for daily client communications, providing updates, feedback, and recommendations.
  • Ensure full understanding and compliance with all contractual obligations, including participation in RFP/RAB processes as needed.
  • Support prospective client presentations and business development initiatives.
  • Assist with the preparation and management of monthly and annual program budgets.
  • Oversee financial processes, including payroll, accounts payable, accruals, revenue tracking, expense reporting, and invoice generation and approval.
  • Lead staffing forecasts, scheduling, and volume projections using the call center's workforce management tools.
  • Identify opportunities for continuous improvement, best practices, and revenue growth.
  • Develop and support short- and long-term business planning for the client program.
  • Maintain focus and adaptability in a fast-paced, changing environment while meeting performance goals and deadlines.
  • Perform additional duties as assigned by management.

Qualifications:
  • Minimum of two (2) years of call center experience; prior supervisory experience required
  • High School Diploma or GED required; college degree in Management or a related field preferred
  • Self-motivated, enthusiastic, and ambitious with a strong leadership mindset
  • Proven ability to train, coach, and motivate others
  • Demonstrated knowledge of company policies and the ability to apply them consistently
  • Strong multitasking, time management, and organizational skills
  • Excellent verbal and written communication skills, with the ability to speak clearly and write concisely
  • Effective listening skills with the ability to interpret and manage a constant flow of information
  • Ability to work with and apply basic mathematical concepts
  • Proven capability to handle difficult customer interactions and respond effectively to inquiries
  • Strong problem-solving skills and the ability to address issues as they arise
  • Ability to maintain focus and concentration for extended periods of time
  • Demonstrated ability to perform effectively in a high-stress, fast-changing environment
  • Ability to remain alert and meet deadlines and performance goals
  • Consistent adherence to company policies, procedures, work schedules, and punctuality requirements
  • Willingness to travel to any of the program's three site locations as needed, sometimes with short notice
  • Flexibility to work remotely on occasion while maintaining regular in-office leadership presence
  • Availability for evening or weekend work as needed to support program and team continuity
  • Comfort and effectiveness in managing onsite and remote employees while maintaining visibility, engagement, and accountability

What InteLogix employees say

Pay

Benefits

Hours and flexibility

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