You'll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges. * Delivering a world-class customer experience for inbound ...
Xylem
64 Xylem Technical Support Engineer Jobs Hiring Near You
You'll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges. * Delivering a world-class customer experience for inbound ...
We're looking for a Technical Support Engineer to provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and help shape the foundation of our ...
We're looking for a Technical Support Engineer to provide exceptional technical assistance to our rapidly growing customer base, debug complex integration issues, and help shape the foundation of our ...
Technical Support Engineer
San Francisco, CA · On-site +1
$100K - $160K/yr
Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...
Technical Support Engineer
San Francisco, CA · On-site +1
$100K - $160K/yr
Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...
Technical Support Engineer Location: United States; Remote, MST or PST Experience: MidLevel Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The ...
Technical Support Engineer Location: United States; Remote, MST or PST Experience: MidLevel Job Function: Support Employment Type: Full-Time Industry: Computer and Network Security Job Summary The ...
Xylem Jobs Information
What are the key skills and qualifications needed to thrive as a Technical Support Engineer, and why are they important?
To thrive as a Technical Support Engineer, you need a strong foundation in troubleshooting, computer networking, and system diagnostics, often supported by a degree in IT or computer science. Familiarity with ticketing systems, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are commonly required. Excellent communication, patience, and problem-solving abilities help you resolve issues effectively and build positive customer relationships. These skills ensure timely resolution of technical problems, customer satisfaction, and smooth operation of technology systems.
How does a Technical Support Engineer typically collaborate with other departments to resolve complex customer issues?
Technical Support Engineers frequently work cross-functionally with teams such as development, quality assurance, and product management to resolve complex technical problems. When an issue cannot be resolved through standard troubleshooting, engineers escalate cases and share detailed findings with these departments. This collaboration ensures that customer feedback is communicated, bugs are addressed, and permanent solutions are implemented. Regular meetings and clear documentation are essential for smooth teamwork and successful problem resolution.
What does a Technical Support Engineer do?
A Technical Support Engineer helps customers and clients troubleshoot and resolve technical issues related to products or services. They provide assistance via phone, email, chat, or in person, and may also guide users through installation, configuration, and maintenance processes. In addition to solving immediate problems, Technical Support Engineers often document solutions, escalate complex issues, and work with development or engineering teams to resolve deeper technical challenges. Their goal is to ensure customer satisfaction by delivering effective and timely support.
What is it like to work at Xylem?
Xylem is a global water technology company that values innovation, collaboration, and sustainability, fostering a culture of inclusivity and diversity among its employees.
The company's team structure is organized around its mission to solve water, a global challenge, with a flat organizational structure that encourages open communication and cross-functional collaboration. Xylem's work environment is dynamic, with opportunities for professional growth and development, and a focus on delivering innovative solutions to customers.
Working at Xylem may appeal to candidates who are passionate about making a positive impact on the environment and are looking for a challenging and rewarding career in a global company with a strong commitment to innovation and sustainability.
The company's team structure is organized around its mission to solve water, a global challenge, with a flat organizational structure that encourages open communication and cross-functional collaboration. Xylem's work environment is dynamic, with opportunities for professional growth and development, and a focus on delivering innovative solutions to customers.
Working at Xylem may appeal to candidates who are passionate about making a positive impact on the environment and are looking for a challenging and rewarding career in a global company with a strong commitment to innovation and sustainability.
Do workers at Xylem get paid breaks?
Yes. Most people get paid breaks.
67% of people say they get paid breaks.
Based on data from 33 people who took the Breakroom Quiz between April 2025 and April 2026.
67% of people say they get paid breaks.
Based on data from 33 people who took the Breakroom Quiz between April 2025 and April 2026.
Does Xylem pay people when they’re sick?
Yes. Most people get paid when they’re sick.
74% of people say they would get paid if they were sick but scheduled to work.
Based on data from 50 people who took the Breakroom Quiz between April 2025 and April 2026.
74% of people say they would get paid if they were sick but scheduled to work.
Based on data from 50 people who took the Breakroom Quiz between April 2025 and April 2026.
At Xylem, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
93% of people say they have to use vacation days when they’re out sick.
Based on data from 45 people who took the Breakroom Quiz between May 2025 and April 2026.
93% of people say they have to use vacation days when they’re out sick.
Based on data from 45 people who took the Breakroom Quiz between May 2025 and April 2026.
Is the health insurance from Xylem affordable enough for their workers?
Most people say the health insurance costs are okay.
93% of people say the health insurance costs are okay
Based on data from 42 people who took the Breakroom Quiz between April 2025 and April 2026.
93% of people say the health insurance costs are okay
Based on data from 42 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people get paid time off at Xylem?
Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and April 2026.
96% of people say they get paid time off.
Based on data from 47 people who took the Breakroom Quiz between May 2025 and April 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.
- 70% of people with changing schedules find out their shifts one week or less ahead of time.
- 11% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 19% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.
Do workers at Xylem worry about hours?
Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.
91% of people report they don’t worry about getting enough hours.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and April 2026.
Do Xylem workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.
40% report that they don’t have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.
How easy is it for Xylem workers to change shifts?
Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and April 2026.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and April 2026.
How easy is it to get time off at Xylem?
Most people find it easy to get time off.
83% of people report it’s easy to get time off.
Based on data from 47 people who took the Breakroom Quiz between April 2025 and April 2026.
83% of people report it’s easy to get time off.
Based on data from 47 people who took the Breakroom Quiz between April 2025 and April 2026.
Do Xylem managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.
88% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and April 2026.
Do workers at Xylem do extra work that they don't get paid for?
Rarely. Most people don’t do unpaid extra work.
90% of people report that they don’t do extra unpaid work.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.
90% of people report that they don’t do extra unpaid work.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and April 2026.
How easy is it to take sick days at Xylem?
Most people find it easy to take sick days.
84% of people report that it’s easy to take time off if they are sick.
Based on data from 44 people who took the Breakroom Quiz between April 2025 and April 2026.
84% of people report that it’s easy to take time off if they are sick.
Based on data from 44 people who took the Breakroom Quiz between April 2025 and April 2026.
Is working at Xylem good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
43% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and April 2026.
43% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and April 2026.
Do people at Xylem feel treated with respect by their managers?
Most people feel treated with respect by their managers.
73% of people say they’re treated with respect by their managers.
Based on data from 48 people who took the Breakroom Quiz between April 2025 and April 2026.
73% of people say they’re treated with respect by their managers.
Based on data from 48 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people at Xylem get to take their breaks without interruption?
Only some people get breaks without interruption.
35% of people report that their breaks get interrupted.
Based on data from 43 people who took the Breakroom Quiz between April 2025 and April 2026.
35% of people report that their breaks get interrupted.
Based on data from 43 people who took the Breakroom Quiz between April 2025 and April 2026.
Is it stressful to work at Xylem?
Most people feel stressed out here.
82% of people say they often feel stressed out at work.
Based on data from 49 people who took the Breakroom Quiz between April 2025 and April 2026.
82% of people say they often feel stressed out at work.
Based on data from 49 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people at Xylem enjoy their jobs?
Most people enjoy their job.
71% of people report they enjoy their job.
Based on data from 42 people who took the Breakroom Quiz between April 2025 and April 2026.
71% of people report they enjoy their job.
Based on data from 42 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people at Xylem recommend working with their team?
Only some people recommend working with their team.
49% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 51 people who took the Breakroom Quiz between April 2025 and April 2026.
49% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 51 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people get enough training when they start at Xylem?
Most people didn’t get enough training when they started.
69% of people report they didn’t get enough training when they started working here.
Based on data from 45 people who took the Breakroom Quiz between April 2025 and April 2026.
69% of people report they didn’t get enough training when they started working here.
Based on data from 45 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people get support to advance at Xylem?
Only some people are given support to advance their career here.
In the last year, 65% of people report not being given support to advance their career here.
Based on data from 46 people who took the Breakroom Quiz between April 2025 and April 2026.
In the last year, 65% of people report not being given support to advance their career here.
Based on data from 46 people who took the Breakroom Quiz between April 2025 and April 2026.
Do people think Xylem’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 48 people who took the Breakroom Quiz between April 2025 and April 2026.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 48 people who took the Breakroom Quiz between April 2025 and April 2026.
Do workers feel well informed about how Xylem is doing?
Only some people feel well informed about how the company is doing.
45% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 47 people who took the Breakroom Quiz between April 2025 and April 2026.
45% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 47 people who took the Breakroom Quiz between April 2025 and April 2026.
What other companies are hiring for Technical Support Engineer jobs?
What are the most popular jobs at Xylem?
What are the most popular categories at Xylem?
Full-time
Medical, Retirement, PTO
Posted 3 days ago
Job description
About incident.io
incident.io is the leading AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customers in the loop.
Since launching in 2021, we've helped over 1,500 companies, including Netflix, Airbnb, and Block, run more than 500,000 incidents. Every month, tens of thousands of responders across Engineering, Product, and Support use incident.io to restore services faster, stay aligned under pressure, and focus on building what matters.
We're a fast-growing, highly ambitious team that cares deeply about our customers, product quality, and making it magic. We've raised $100M from Index Ventures, Insight Partners, and Point Nine, alongside founders and executives from world-class technology companies.
The TeamThe Technical Support Team is usually the first line of communication between incident.io and our customers.
We're part of Product Development, and we're crucial in ensuring our customers have the best possible experience with our product.
It's typical for us to jump on customer calls if needed, discuss best approaches, and provide support when a bug sneaks in.
We also collaborate with Product and Engineering, being an essential part of delivering the best possible product.
What you'll be doing:You'll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges.
Delivering a world-class customer experience for inbound support questions over Slack and Pylon
Acting as the voice of the customer, by capturing product feedback and feature requests for Product and Engineering
Handling technical challenges that arise with customers in partnership with our Customer Success Managers
Expanding our technical support processes in collaboration with the Head of Technical Support
Resolving customer technical issues directly with Engineering, to debug integration issues, write custom scripts, and work with our API
Proven experience in a similar role, preferably at a SaaS company, with some experience with monitoring and on-call systems
Able to write code at least enough to be dangerous and proficient enough to tackle technical challenges
Able to communicate complex technical information by conveying in a clear and simple manner
Love products and are keen to understand how they work and how different parts interact with one another
You are smartly persistent; have a knack for knowing when to dig deep and when to move on
We're building a place where great people can do their best work-and that means looking after you and your family with benefits that support health and personal growth.
Market leading private medical insurance
Generous parental leave
First Friday of the month off
Generous annual leave/PTO allowance
Competitive salary and equity
Remote working and personal development budget
Enhanced pension/401k