Establish Executive Governance cadence (QBRs/EBRs) with key decision-makers and customer leaders ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
45 Wex Account Executive Jobs Hiring Near You
Establish Executive Governance cadence (QBRs/EBRs) with key decision-makers and customer leaders ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
Establish Executive Governance cadence (QBRs/EBRs) with key decision-makers and customer leaders ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
Establish Executive Governance cadence (QBRs/EBRs) with key decision-makers and customer leaders ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
Establish Executive Governance cadence (QBRs/EBRs) with key decision-makers and customer leaders ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
Establish Executive Governance cadence (QBRs/EBRs) with key decision-makers and customer leaders ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
... protect WEX's bottom line and transform the customer experience. This is a high-visibility role ... Executive Visibility: Manage and report on a wide variety of projects with varying complexity ...
... protect WEX's bottom line and transform the customer experience. This is a high-visibility role ... Executive Visibility: Manage and report on a wide variety of projects with varying complexity ...
Establish Executive Governance cadence (QBRs/EBRs) with key decision-makers and customer leaders ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
Establish Executive Governance cadence (QBRs/EBRs) with key decision-makers and customer leaders ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...
WEX Jobs Information
Do workers at WEX Inc. get paid breaks?
Yes. Most people get paid breaks.
67% of people say they get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and June 2026.
67% of people say they get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and June 2026.
Does WEX Inc. pay people when they’re sick?
Yes. Most people get paid when they’re sick.
75% of people say they would get paid if they were sick but scheduled to work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and June 2026.
75% of people say they would get paid if they were sick but scheduled to work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and June 2026.
At WEX Inc., are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
88% of people say they have to use vacation days when they’re out sick.
Based on data from 8 people who took the Breakroom Quiz between May 2025 and June 2026.
88% of people say they have to use vacation days when they’re out sick.
Based on data from 8 people who took the Breakroom Quiz between May 2025 and June 2026.
Is the health insurance from WEX Inc. affordable enough for their workers?
Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 10 people who took the Breakroom Quiz between March 2025 and June 2026.
90% of people say the health insurance costs are okay
Based on data from 10 people who took the Breakroom Quiz between March 2025 and June 2026.
Do people get paid time off at WEX Inc.?
Most people get paid time off work.
89% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and June 2026.
89% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and June 2026.
Do workers at WEX Inc. worry about hours?
Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and September 2025.
100% of people report they don’t worry about getting enough hours.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and September 2025.
Do WEX Inc. workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and September 2025.
38% report that they don’t have enough control over which shifts they work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and September 2025.
How easy is it to get time off at WEX Inc.?
Most people find it easy to get time off.
89% of people report it’s easy to get time off.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.
89% of people report it’s easy to get time off.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.
Do WEX Inc. managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and September 2025.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and September 2025.
Do jobs at WEX Inc. spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and September 2025.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and September 2025.
How easy is it to take sick days at WEX Inc.?
Most people find it easy to take sick days.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
Is working at WEX Inc. good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
75% of people who care for a child or other relative report this is a good place to work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2026.
75% of people who care for a child or other relative report this is a good place to work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2026.
Do people at WEX Inc. feel treated with respect by their managers?
Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
89% of people say they’re treated with respect by their managers.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at WEX Inc. get to take their breaks without interruption?
Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and June 2026.
90% of people report that they get to take their breaks without interruption.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and June 2026.
Is it stressful to work at WEX Inc.?
Most people feel stressed here.
80% of people say they often feel stressed at work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and June 2026.
80% of people say they often feel stressed at work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at WEX Inc. enjoy their jobs?
Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and June 2026.
50% of people report they don’t enjoy their job.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at WEX Inc. recommend working with their team?
Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and June 2026.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people get enough training when they start at WEX Inc.?
Most people got enough training when they started.
68% of people report they got enough training when they started working here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
68% of people report they got enough training when they started working here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people get support to advance at WEX Inc.?
Only some people are given support to advance their career here.
In the last year, 65% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.
In the last year, 65% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people think WEX Inc.’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and April 2026.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and April 2026.
Do workers feel well informed about how WEX Inc. is doing?
Only some people feel well informed about how the company is doing.
37% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
37% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.
What other companies are hiring for Account Executive jobs?
What are the most popular jobs at Wex?
What are the most popular categories at Wex?
Sr Manager, Technical Account Management
Seattle, WA • On-site
WEX •
Software Development • 1 - 5K employees1,001 - 5,000 employees
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 17 days ago
WEX Inc. rating
7.3
Based on 21 frontline employees who took The Breakroom Quiz
13th of 21 rated payment service providers
Job description
About the Team & Role
As the Senior Manager for Technical Account Management (TAM), you will lead and transform our global TAM organization into a strategic value-driver for our enterprise customers. You will oversee the execution of our Tiered TAM Service Model, ensuring that TAMs act as trusted technical advisors who quantify platform ROI, partner with sales on renewals and expansion, and drive long-term business outcomes.
While maintaining a baseline of operational excellence and system health, your primary mandate will be shifting the team from reactive operational support ("How do I fix this?") to forward-looking strategic engagement ("Why and how should we grow with this?"). You will lead a unified team, manage onshore/offshore delivery models, and establish high-touch executive governance across our most critical strategic accounts.
How you'll make an impact
Strategic Leadership & TAM Transformation
Lead the operational shift from localized, specialized silos to a Centralized, Tiered TAM Service Model.
Coach and transition the team to adopt a Strategic & Forward-Looking Mindset-focusing on Value Engineering, product strategy, and quantifying platform ROI.
Build competency frameworks that train TAMs to be Subject Matter Experts (SMEs) with deep domain knowledge and business-acumen capabilities.
Manage global, follow-the-sun TAM resources across onshore and offshore hubs to optimize delivery costs and maintain service excellence.
Business Value, ROI & Account Growth
Drive Net Retention & Expansion: Partner closely with Sales and Customer Success teams to identify "white space" opportunities, support renewals, and prevent churn.
Value Engineering: Establish frameworks for TAMs to measure, quantify, and present business value, platform usage trends, and ROI to customer executive teams.
Tiered Delivery Management: Ensure proper service-level execution and governance for Standard, Enterprise, and Premium accounts.
Establish Executive Governance cadence (QBRs/EBRs) with key decision-makers and customer leaders.
Operational Excellence & System Health (Foundational Baseline)
Oversee TAM engagement in maintaining baseline operational health, proactive maintenance, and trend identification.
Manage SLAs and operational health commitments according to service tiers.
Serve as an executive escalation point for major incidents, ensuring structured communication, root cause analysis, and post-incident follow-ups
Partner with Product and Engineering to ensure customer product roadmaps align with operational reliability and feature requests.
Team Development & Process Standardization
Define and standardize engagement playbooks, onboarding toolkits, and proactive health review structures across the global team.
Establish KPIs and career progression frameworks centered around strategic account management, technical leadership, and commercial impact.
Drive consistent revenue tracking and operational efficiency across accounts in all lines of business
Experience you'll bring
Degree & Certifications: Bachelor's degree in Computer Science, Information Technology, Business, or related field (or equivalent experience). ITIL certification or relevant framework knowledge preferred.
Experience: 8-10+ years in technical customer-facing roles (TAM, Solutions Architecture, Customer Success Engineering, or Technical Advisory).
Leadership: 3-5+ years managing technical teams within a SaaS, Enterprise Software, or Managed Services environment.
Strategic Acumen: Demonstrated track record of driving customer retention, expansion/growth, and executive-level business reviews.
Technical Depth: Ability to engage with CTOs, Architects, and Enterprise IT leaders on cloud platforms, system integrations, and software architectures.
Service Models: Proven experience delivering under Tiered Service Models and managing blended onshore/offshore team topologies.
Preferred Qualifications
Hands-on experience in Site Reliability Engineering (SRE) or Production Engineering roles
Strong familiarity with cloud platforms (AWS, Azure, GCP)
Background in driving operational maturity transformations
Experience managing global or follow-the-sun teams
Key Success Metrics (KPIs)
Net Retention & Expansion (NRR): Account retention rates and TAM-influenced growth opportunities identified.
Platform ROI & Value Adoption: Successful delivery of Executive Business Reviews (EBRs) and Value Engineering artifacts.
Service Tier SLA Compliance: Adherence to response and resolution SLAs across Standard (2-4hr), Enterprise (1hr), and Premium (30-min) tiers.
Team Evolution: Successful upskilling of the team from reactive operational engineers to strategic technical advisors.
About WEX
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
Portland, ME, US
Year founded
1983