WEX
WEX

60 Wex Customer Service Jobs Hiring Near You

... WEX/Customer/market needs. * Lead acceptance engagement programs (e.g., VIP, Boost, BSA) to ... services with direct exposure to Visa, Mastercard, or other payments networks. * MUST have a ...

... WEX/Customer/market needs. • Lead acceptance engagement programs (e.g., VIP, Boost, BSA) to ... services with direct exposure to Visa, Mastercard, or other payments networks • MUST have a ...

OR · On-site

... support WEX customers. S/he is expected to meet department expectations for quality and ... Including but not limited to technical, servicing, electronic files, network, settlement, site ...

About Team / Role As a Sr. Client Service Manager at WEX, you will be responsible for ensuring exceptional support and service delivery to a portfolio of key clients. You will oversee all support and ...

New

... support WEX customers. S/he is expected to meet department expectations for quality and ... Including but not limited to technical, servicing, electronic files, network, settlement, site ...

OR · On-site

... and services generated from this team are technically sound with strong security, quality ... Wex and customers. It's important to balance the near term and long term needs. To do these, you ...

New

Sr. Product Manager, AI Capabilities

Portland, ME · On-site

$125.30K - $154.10K/yr

This role will lead the strategy, discovery, and execution of Voice AI capabilities that help modernize WEX's servicing experience from traditional telephony systems toward AI-first customer ...

Gather and communicate customer feedback to internal stakeholders to influence product direction and service improvements * Represent the voice of the customer within WEX 🔹 Operational Execution ...

Director of Software Engineering

Seattle, WA · Remote

$199.30K - $246.90K/yr

... in WEX Mobility organization. This role will lead an engineering team for core services for ... to various customers in North America. WEX Mobility Payment products enable credit issuance to ...

OR

$207K - $275K/yr

... Travel customers. The platform is a focal point for the support and processing of WEX global ... services. * Define and implement a comprehensive architectural roadmap for the Transact Global ...

Principal Software Engineer - Data

San Francisco, CA · On-site

$159.10K - $213.20K/yr

WEX is transforming into a data-driven enterprise through its modern Data-as-a-Service (DaaS ... and customer-facing experiences. Responsibilities : • Architect the DaaS platform end-to-end:

Director of Software Engineering

Portland, ME · Remote

$199.30K - $246.90K/yr

... in WEX Mobility organization. This role will lead an engineering team for core services for ... to various customers in North America. WEX Mobility Payment products enable credit issuance to ...

... in WEX Mobility organization. This role will lead an engineering team for core services for ... to various customers in North America. WEX Mobility Payment products enable credit issuance to ...

Director of Software Engineering

Boston, MA · Remote

$199.30K - $246.90K/yr

... in WEX Mobility organization. This role will lead an engineering team for core services for ... to various customers in North America. WEX Mobility Payment products enable credit issuance to ...

Director of Software Engineering

Dallas, TX · Remote

$199.30K - $246.90K/yr

... in WEX Mobility organization. This role will lead an engineering team for core services for ... to various customers in North America. WEX Mobility Payment products enable credit issuance to ...

Director of Software Engineering

Bodega Bay, CA · Remote

$199.30K - $246.90K/yr

... in WEX Mobility organization. This role will lead an engineering team for core services for ... to various customers in North America. WEX Mobility Payment products enable credit issuance to ...

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Showing results 1-20

WEX Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

Do workers at WEX Inc. get paid breaks?

Sometimes. Only some people get paid breaks.
42% of people say they don’t get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and September 2025.

Does WEX Inc. pay people when they’re sick?

Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers at WEX Inc. worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and September 2025.

Do WEX Inc. workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
36% report that they don’t have enough control over which shifts they work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at WEX Inc.?

Most people find it easy to get time off.
92% of people report it’s easy to get time off.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and April 2026.

Do WEX Inc. managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and September 2025.

Do workers at WEX Inc. do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
100% of people report that they don’t do extra unpaid work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to take sick days at WEX Inc.?

Most people find it easy to take sick days.
77% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at WEX Inc. feel treated with respect by their managers?

Most people feel treated with respect by their managers.
93% of people say they’re treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at WEX Inc. get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at WEX Inc.?

Most people feel stressed out here.
86% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at WEX Inc. enjoy their jobs?

Only some people enjoy their job.
57% of people report they don’t enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at WEX Inc. recommend working with their team?

Not many people recommend working with their team.
73% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at WEX Inc.?

Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at WEX Inc.?

Only some people are given support to advance their career here.
In the last year, 67% of people report not being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think WEX Inc.’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how WEX Inc. is doing?

Only some people feel well informed about how the company is doing.
54% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.
What are the most popular categories at Wex?
Infographic showing various Customer Service job openings at Wex in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 52% Physical, and 48% Remote job distribution.
Senior Solutions Manager - Americas

Senior Solutions Manager - Americas

WEX

New York, NY

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago


WEX Inc. rating

7.5

Company rating: 7.5 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

10th of 17 rated payment service providers


Job description

About Team / Role

We are seeking a highly skilled Solutions Manager to join WEX, with a primary focus of bringing together our scheme partners and internal stakeholders to deliver growth initiatives. The role will oversee our scheme and network solutions portfolio, with responsibility for driving growth, managing commercial outcomes for the respective America's P&Ls via initiative delivery. The role will also require scheme and payments ecosystem knowledge to aid the fostering of innovation for WEX across the payments ecosystem. This role combines financial acumen with strategic leadership in scheme solutions development, ensuring WEX maximizes value from relationships with Visa, Mastercard, and other payment networks while expanding into new markets and customer segments.

As the Solutions leader in the region, you will own the regional management of network and scheme engagement for the team as well as be a guide and enabler for P&L stakeholder interactions/projects. Your primary role will be ensuring all financial targets, margins, and volume commitments are consistently achieved and all projects are managed from inception to completion. You will provide monthly reporting collaborate with Solutions SMEs to evaluate the financial and operational impacts of upcoming scheme innovations.

In addition, you will lead Tier 1 solution growth across global customers in conjunction with internal stakeholders (senior executives and delivery functions) and work closely with customers to co-create new solutions. This role requires both strategic foresight and hands-on delivery management, coordinating cross-functional teams to ensure successful solution implementation and solution launches.

How You'll Make an Impact

Market & Solution Growth

  • Drive the expansion of Tier 1 solutions across global accounts by educating and collaborating with both internal and customer stakeholders.

  • Manage scheme and market solution reviews to identify opportunities for improved performance and new commercial models to grow and protect WEX portfolios.

  • Partner with schemes to execute vertical strategies that enhance business growth.

Scheme Solution Leadership

  • Oversee BIN portfolio management for the region (aligning to global scheme manager), ensuring optimisation and alignment with business priorities.

  • Support and lead the launch of new scheme-driven products and solutions.

  • Act as the subject matter expert on scheme and network innovations, providing guidance to internal stakeholders

  • Manage schedules, resources, and budgets to ensure successful delivery of projects.

  • Serve as a bridge across Sales, Product, Technology, Operations, and Risk to ensure solutions meet both technical and commercial requirements.

  • Apply structured project management methodologies to deliver programs on time, within scope, and aligned with business objectives.

Program & Delivery Management

  • Coordinate all aspects of scheme solution delivery, from inception through implementation.

  • Be the scheme solution SME

  • Lead and take ownership of outcomes on cross-functional initiatives

Innovation & Customer Engagement

  • Collaborate directly with customers to co-create innovative payment and travel solutions.

  • Foster customer ideation to support the development of new scheme based solution models aligned with WEX/Customer/market needs.

  • Lead acceptance engagement programs (e.g., VIP, Boost, BSA) to strengthen customer adoption and network positioning.

Experience You'll Bring

Education:

  • Bachelor's degree in Law, Finance, Business, or related discipline

Professional Experience:

  • 7+ years in contract management, commercial roles, or financial services with direct exposure to Visa, Mastercard, or other payments networks.

  • MUST have a payments product management background at and Issuer or Acquirer

  • Demonstrated success delivering ROI from complex commercial agreements.

  • Strong financial management and reporting, including volume tracking and margin optimization.

  • Prior experience in card issuing or payments industry is essential; further experience in travel payments highly desirable.

Technical & Professional Skills:

  • Proficiency in financial modeling and data interpretation (Google Suite, Excel or equivalent tools).

  • Familiarity with payments network operating regulations and compliance requirements.

  • Willingness to travel

Attributes:

  • Commercially minded - A high degree of commercial acumen is essential.

  • Results-driven - Focused on delivering measurable outcomes in line with financial and operational goals. Comfortable owning tasks from inception to completion and managing projects, tasks, people to achieve outcomes

  • Detail-oriented - Strong focus on accuracy in contract terms, financial analysis, and reporting.

  • Proactive & Strategic - Anticipates challenges, identifies opportunities, and develops forward-looking solutions.

  • Resilient & Adaptable - Comfortable operating in a fast-changing payments landscape and handling complex and ambiguous.

  • Influential Communicator - Capable of engaging and persuading both internal and external partners.

  • Collaborative - Works effectively across functions, fostering strong partnerships with internal teams and external stakeholders.

Competencies

  • Initiative Management - Proven ability to manage complex commercial and solutions deliver from ideation to completion across a broad range of stakeholders.

  • Strategic Thinking - Ability to anticipate and evaluate the opportunity/impact of scheme changes, future network changes, solutions, and innovations on the bank's operations and financial performance.

  • Problem-Solving - Proactive approach to identifying risks, resolving contract/performance issues, and developing commercial solutions. Ability solve to map detailed issues to wider business impact

  • Performance & Target Management - Skilled in monitoring and driving progress toward financial, volume, and contractual performance targets.

  • Reporting & Communication - Excellent ability to prepare clear, structured reports for executive stakeholders, presenting complex financial and contractual data concisely.

  • Payments Industry Expertise - In-depth knowledge of Visa, Mastercard, and card issuing dynamics, including network rules, compliance frameworks, and ecosystem trends.

  • Stakeholder Influence - Strong relationship-building and influencing skills, with experience engaging executives, external partners, and internal SMEs.

  • Risk & Compliance Awareness - Broad understanding of regulatory obligations, compliance processes, and risk management in the payments and banking sector as they relate to networks..

  • Collaboration & Teamwork - Ability to work cross-functionally with Legal, Finance, Product, Risk, and Operations to deliver aligned outcomes.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $125,300.00 - $154,100.00

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