WEX
WEX

60 Wex Customer Service Jobs Hiring Near You

... WEX creates trusted semantic objects for our major business domains-such as customers, accounts ... as a Service. * Build semantic business objects that bring together enterprise data, business ...

Paralegal, Corporate Payments

New York, NY · On-site +1

$38.70 - $49.30/hr

... service level agreements, and non-disclosure agreements) accurately and in compliance with all WEX policies and risk framework. * Review customer requested changes to the contracts, work with ...

$64 - $74/hr

In this results-oriented role, you will serve as the premier WEX Subject Matter Expert (SME ... Strong understanding of complex solution selling and financial services, with prior experience in ...

Paralegal, Corporate Payments

Portland, ME · On-site +1

$38.70 - $49.30/hr

... service level agreements, and non-disclosure agreements) accurately and in compliance with all WEX policies and risk framework. * Review customer requested changes to the contracts, work with ...

Paralegal, Corporate Payments

Dallas, TX · On-site +1

$38.70 - $49.30/hr

... service level agreements, and non-disclosure agreements) accurately and in compliance with all WEX policies and risk framework. * Review customer requested changes to the contracts, work with ...

Paralegal, Corporate Payments

Washington, DC · On-site +1

$38.70 - $49.30/hr

... service level agreements, and non-disclosure agreements) accurately and in compliance with all WEX policies and risk framework. * Review customer requested changes to the contracts, work with ...

Staff Site Reliability Engineer

Dallas, TX · On-site

$56.50 - $75/hr

... at WEX. Our diverse product ecosystem supports a wide array of customer businesses and generates ... Deep knowledge of Kubernetes, service meshes, and distributed tracing. * Experience with monitoring ...

Staff Site Reliability Engineer

San Francisco, CA · On-site

$67.25 - $89.25/hr

... at WEX. Our diverse product ecosystem supports a wide array of customer businesses and generates ... Deep knowledge of Kubernetes, service meshes, and distributed tracing. * Experience with monitoring ...

Paralegal, Corporate Payments

Boston, MA · On-site +1

$38.70 - $49.30/hr

... service level agreements, and non-disclosure agreements) accurately and in compliance with all WEX policies and risk framework. * Review customer requested changes to the contracts, work with ...

SRE Architect, AI-Powered Reliability

Portland, ME · On-site

$58.25 - $77.50/hr

About the Team & Role WEX operates across multiple lines of business, Mobility, Benefits, and ... Own the production readiness review process, defining the criteria every service must meet before ...

Paralegal, Corporate Payments

Chicago, IL · On-site +1

$38.70 - $49.30/hr

... service level agreements, and non-disclosure agreements) accurately and in compliance with all WEX policies and risk framework. * Review customer requested changes to the contracts, work with ...

WEX operates across multiple lines of business, Mobility, Benefits, and Travel, serving enterprise ... Own the production readiness review process, defining the criteria every service must meet before ...

Collections Support 3

$19 - $25.50/hr

... customers to ensure long-term accounts receivable health and compliance. * Achieve or exceed defined weekly and monthly service level objectives (SLOs), including portfolio productivity, quality ...

New

Staff Site Reliability Engineer

Chicago, IL · On-site

$58.75 - $78/hr

... at WEX. Our diverse product ecosystem supports a wide array of customer businesses and generates ... Deep knowledge of Kubernetes, service meshes, and distributed tracing. * Experience with monitoring ...

... services. Define and lead with end-to-end (E2E) customer experience and ideal state at the ... WEX's comprehensive and market competitive benefits are designed to support your personal and ...

Showing results 21-40

WEX Jobs Information

Do workers at WEX Inc. get paid breaks?

Yes. Most people get paid breaks.
67% of people say they get paid breaks.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and June 2026.

Does WEX Inc. pay people when they’re sick?

Yes. Most people get paid when they’re sick.
75% of people say they would get paid if they were sick but scheduled to work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and June 2026.

At WEX Inc., are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
88% of people say they have to use vacation days when they’re out sick.
Based on data from 8 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from WEX Inc. affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 10 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at WEX Inc.?

Most people get paid time off work.
89% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between May 2025 and June 2026.

Do workers at WEX Inc. worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and September 2025.

Do WEX Inc. workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at WEX Inc.?

Most people find it easy to get time off.
89% of people report it’s easy to get time off.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.

Do WEX Inc. managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and September 2025.

Do jobs at WEX Inc. spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to take sick days at WEX Inc.?

Most people find it easy to take sick days.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.

Is working at WEX Inc. good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
75% of people who care for a child or other relative report this is a good place to work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and June 2026.

Do people at WEX Inc. feel treated with respect by their managers?

Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at WEX Inc. get to take their breaks without interruption?

Most people get breaks without interruption.
90% of people report that they get to take their breaks without interruption.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and June 2026.

Is it stressful to work at WEX Inc.?

Most people feel stressed here.
80% of people say they often feel stressed at work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at WEX Inc. enjoy their jobs?

Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at WEX Inc. recommend working with their team?

Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get enough training when they start at WEX Inc.?

Most people got enough training when they started.
68% of people report they got enough training when they started working here.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get support to advance at WEX Inc.?

Only some people are given support to advance their career here.
In the last year, 65% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think WEX Inc.’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how WEX Inc. is doing?

Only some people feel well informed about how the company is doing.
37% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.

What are the most popular job types at Wex?

    What are the most popular categories at Wex?

    Infographic showing various Customer Service job openings at Wex in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 47% Physical, 5% Hybrid, and 48% Remote job distribution.

    Senior Director, Semantic Data Platform

    WEX

    Remote

    $259K/yr

    Full-time

    Medical, Dental, Vision, Life, Retirement, PTO

    Posted 12 days ago


    WEX Inc. rating

    7.3

    Company rating: 7.3 out of 10

    Based on 21 frontline employees who took The Breakroom Quiz

    13th of 21 rated payment service providers


    Job description

    About the Role

    WEX is reimagining its enterprise data platform with an ambitious goal: make our data understandable not only to people and applications, but also to AI models and autonomous agents.

    We are looking for a Senior Director to lead the next generation of our Data-as-a-Service (DaaS) platform and build the semantic foundation that connects data with its business meaning.

    This leader will define and drive how WEX creates trusted semantic objects for our major business domains-such as customers, accounts, merchants, transactions, vehicles, payments, claims, and risk signals. These objects will bring together data, relationships, business definitions, derived attributes, policies, lineage, and context into reusable assets that can power analytics, data products, decisioning, and AI experiences.

    This is a highly visible leadership role. You will lead a team of senior engineers and technical leaders while partnering closely with Product, AI, Analytics, Risk, Finance, and business teams across WEX.

    The space is evolving quickly. We are not looking for someone who has already built an exact version of this platform. We are looking for a leader with deep data and platform experience, strong technical judgment, and the ability to help invent what the next generation of enterprise data platforms should become in an AI-native world.

    How you'll make an impact
    • Define the technical vision, architecture, and multi-year roadmap for WEX's semantic data platform and next generation of Data as a Service.

    • Build semantic business objects that bring together enterprise data, business context, relationships, metrics, derived attributes, rules, lineage, quality, and governance.

    • Establish a scalable approach for creating semantic objects across WEX's different lines of business while maintaining consistent enterprise standards.

    • Lead development of platform capabilities across semantic modeling, ontology, metadata, knowledge graphs, data quality, lineage, data contracts, and governance.

    • Partner deeply with business and product leaders to capture business meaning that today may live across databases, applications, workflows, documents, spreadsheets, policies, and institutional knowledge.

    • Enable AI and agentic applications to discover, understand, reason over, and safely act on trusted enterprise data.

    • Build reusable platform capabilities and developer experiences that allow teams to create new data products and AI experiences faster.

    • Lead and develop a high-performing organization of engineers, architects, and senior technical leaders.

    • Partner with Principal and Staff engineers to establish architectural standards and solve complex distributed data and platform problems.

    • Drive adoption across engineering and business teams, ensuring the platform delivers measurable customer and business outcomes-not simply new technology.

    Experience you'll bring
    • 15+ years of experience in software engineering, data engineering, distributed systems, data platforms, or related technology areas, including significant technical leadership experience.

    • Experience leading engineering organizations responsible for large-scale data, platform, infrastructure, or developer capabilities.

    • Deep understanding of modern data architecture, including large-scale data processing, streaming, lakehouse architectures, data products, and distributed systems.

    • Deep understanding of semantic data technologies and industry direction is essential. Direct experience building a semantic data layer is strongly recommended.

    • Demonstrated ability to translate complex business concepts into scalable technical abstractions and reusable platform capabilities.

    • Strong understanding of data quality, governance, lineage, security, privacy, and operational reliability.

    • Experience building platforms adopted by multiple engineering teams, business domains, or product organizations.

    • Strong architectural judgment with the ability to evaluate tradeoffs and move comfortably between long-term strategy and detailed technical discussions.

    • Demonstrated ability to influence senior technical, product, and business leaders across organizational boundaries.

    • Experience hiring, mentoring, and developing senior engineering talent and technical leaders.

    • Strong communication skills with the ability to explain complex technical concepts to engineering teams, business partners, and executive leadership.

    Preferred experience
    • Experience building platforms that support AI/ML, generative AI, RAG, or agentic applications.

    • Experience with knowledge representation, semantic search, context engineering, graph technologies, or AI-ready enterprise data.

    • Experience modernizing large enterprise data ecosystems with multiple business domains and legacy systems.

    • Experience driving a significant platform transformation from concept through enterprise adoption.

    The most important qualification is not familiarity with a particular tool or architecture. We are looking for a leader who can combine deep engineering expertise, business understanding, and first-principles thinking to help define how enterprise data should work in an AI-native future.

    The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $230,800.00 - $283,600.00

    What WEX Inc. employees say

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    Benefits

    Hours and flexibility

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    Get the full story on Breakroom