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60 Wex Customer Service Jobs Hiring Near You

WEX

Principal Software Engineer - Data

Seattle, WA

$200.60K - $250.40K/yr

Principal Staff Software Engineer - Data as a Service About the Role WEX is transforming into a ... customer-facing experiences. This is not just a technical role-it is a platform architect and ...

WEX, Inc.

AI Principal Engineer

... and services generated from this team are technically sound with strong security, quality ... Wex and customers. It's important to balance the near term and long term needs. To do these, you ...

WEX

OR

$128.50K - $151.80K/yr

... the WEX EnCompass platform applications. EnCompass is the customer facing user experience and ... Expertise in rapid development and deployment of internal and external services using cloud ...

WEX

OR

$140.60K - $173.10K/yr

... services. As a Software Engineer on the WEX Benefits Technology team, you will work in a team that partners closely with Product Managers and customers to learn about the challenges employers face ...

WEX

Principal Software Engineer - Data

San Francisco, CA

$200.60K - $250.40K/yr

Principal Staff Software Engineer - Data as a Service About the Role WEX is transforming into a ... customer-facing experiences. This is not just a technical role-it is a platform architect and ...

WEX

Principal Software Engineer - Data

Dallas, TX

$200.60K - $250.40K/yr

Principal Staff Software Engineer - Data as a Service About the Role WEX is transforming into a ... customer-facing experiences. This is not just a technical role-it is a platform architect and ...

WEX

SRE Architect, AI-Powered Reliability

Dallas, TX

$56.50 - $75/hr

About the Team & Role WEX operates across multiple lines of business, Mobility, Benefits, and ... Own the production readiness review process, defining the criteria every service must meet before ...

WEX

SRE Architect, AI-Powered Reliability

Boston, MA

$62 - $82.25/hr

About the Team & Role WEX operates across multiple lines of business, Mobility, Benefits, and ... Own the production readiness review process, defining the criteria every service must meet before ...

WEX

SRE Architect, AI-Powered Reliability

Chicago, IL

$58.75 - $78/hr

About the Team & Role WEX operates across multiple lines of business, Mobility, Benefits, and ... Own the production readiness review process, defining the criteria every service must meet before ...

WEX

OR · On-site

$90.90K - $105.70K/yr

... of the Wex products and portfolios through customer life cycle. Present insights to business ... BA/BS degree or equivalent experience. * 5+ years supporting in financial services and or ...

WEX

Senior Manager | Software Development

Boston, MA · Remote

... merchant services using AI? We are seeking a seasoned Sr. Manager of Software Engineering in the WEX Mobility Engineering organization who can think big for our customers, and drive AI driven ...

WEX

OR

$140.60K - $173.10K/yr

... services. As a Software Engineer on the WEX Benefits Technology team, you will work in a team that partners closely with Product Managers and customers to learn about the challenges employers face ...

WEX

Senior Manager | Software Development

Portland, ME · Remote

... merchant services using AI? We are seeking a seasoned Sr. Manager of Software Engineering in the WEX Mobility Engineering organization who can think big for our customers, and drive AI driven ...

WEX

Senior Manager | Software Development

Dallas, TX · Remote

... merchant services using AI? We are seeking a seasoned Sr. Manager of Software Engineering in the WEX Mobility Engineering organization who can think big for our customers, and drive AI driven ...

WEX

Sr. Software Engineer (AI & Backend)

OR · On-site +1

$122.40K - $161.30K/yr

Our Mobility systems provide SaaS and API solutions to various customers. WEX Mobility products ... Develop public REST APIs using Java and internal gRPC APIs for inter-service and inter-system ...

WEX

OR

$121.50K - $145.50K/yr

... services. As a Software Engineer on the WEX Benefits Technology team, you will work in a team that partners closely with Product Managers and customers to learn about the challenges employers face ...

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Showing results 21-40

All JobsWex Customer Service Jobs

WEX Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

Do workers at WEX Inc. get paid breaks?

Sometimes. Only some people get paid breaks.
42% of people say they don’t get paid breaks.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and September 2025.

Does WEX Inc. pay people when they’re sick?

Yes. Most people get paid when they’re sick.
67% of people say they would get paid if they were sick but scheduled to work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers at WEX Inc. worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and September 2025.

Do WEX Inc. workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
36% report that they don’t have enough control over which shifts they work.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to get time off at WEX Inc.?

Most people find it easy to get time off.
92% of people report it’s easy to get time off.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and April 2026.

Do WEX Inc. managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and September 2025.

Do workers at WEX Inc. do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
100% of people report that they don’t do extra unpaid work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it to take sick days at WEX Inc.?

Most people find it easy to take sick days.
77% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at WEX Inc. feel treated with respect by their managers?

Most people feel treated with respect by their managers.
93% of people say they’re treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at WEX Inc. get to take their breaks without interruption?

Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Is it stressful to work at WEX Inc.?

Most people feel stressed out here.
86% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at WEX Inc. enjoy their jobs?

Only some people enjoy their job.
57% of people report they don’t enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people at WEX Inc. recommend working with their team?

Not many people recommend working with their team.
73% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get enough training when they start at WEX Inc.?

Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people get support to advance at WEX Inc.?

Only some people are given support to advance their career here.
In the last year, 67% of people report not being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and April 2026.

Do people think WEX Inc.’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
100% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.

Do workers feel well informed about how WEX Inc. is doing?

Only some people feel well informed about how the company is doing.
54% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and April 2026.
What are the most popular jobs at Wex?
What are the most popular categories at Wex?
Infographic showing various Customer Service job openings at Wex in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 52% Physical, and 48% Remote job distribution.
Principal Software Engineer - Data

Principal Software Engineer - Data

WEX

Seattle, WA

$200.60K - $250.40K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

WEX Inc. rating

7.5

Company rating: 7.5 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

10th of 17 rated payment service providers

Job description

Principal Staff Software Engineer - Data as a ServiceAbout the Role

WEX is transforming into a data-driven enterprise through its modern Data-as-a-Service (DaaS) platform. At the core of this strategy is a need for world-class technical leadership-engineers who can see across domains, design foundational systems, and set the architectural direction for years to come.

As a Principal Staff Software Engineer, you will play a pivotal role in shaping WEX's DaaS platform end-to-end. You will drive the unification of data acquisition, semantic modeling, and data products, ensuring they operate together as a coherent, scalable, and trusted foundation for analytics, AI, and customer-facing experiences.

This is not just a technical role-it is a platform architect and multiplier role, where you'll be responsible for defining cross-cutting patterns, guiding teams across domains, and raising the technical bar across WEX's data ecosystem. If you're motivated by solving platform problems at global scale, influencing enterprise direction, and leaving behind systems that endure, this is your role.

What You'll Do

  • Architect the DaaS platform end-to-end: Define the next generation of WEX's enterprise data stack spanning ingestion, semantic data modeling, metadata, and product delivery.

  • Establish platform standards: Set reusable frameworks for ingestion, modeling, lineage, observability, and access control that accelerate adoption across domains.

  • Guide technical strategy at scale: Partner with senior engineering, product, and business leaders to align data architecture with WEX's strategic objectives.
    Solve for scale, reliability, and trust: Design systems that handle billions of records, guarantee semantic consistency, and deliver auditable, governed data assets.
    Mentor and multiply: Coach senior staff engineers and architects, instilling best practices in distributed systems, platform reliability, and semantic clarity.

  • Drive innovation: Explore and incorporate modern open-source and cloud-native technologies (e.g., Spark, Iceberg, Kafka, Delta, DBT, Ray, ML-ready data services).

  • Be the bridge: Collaborate across Data Acquisition, Semantic Modeling, Data Products, and Governance teams to ensure WEX's data is trusted, consistent, and usable across every business domain.

What You Bring

  • 12-15+ years of experience in software or platform engineering, with a proven track record of building and scaling large-scale data platforms.
    Expertise in distributed systems, data acquisition, and semantic modeling, with architectural ownership of systems processing tens of millions to billions of records per day.

  • Demonstrated ability to set cross-domain architectural standards and influence adoption across multiple engineering teams.

  • Strong background in data lifecycle management (versioning, auditability, observability, lineage, reproducibility).

  • Deep experience with modern data ecosystems: streaming (Kafka, Flink), batch (Spark, DBT), storage (Iceberg, Delta), orchestration (Airflow, Dagster), and APIs.

  • Exceptional communication and leadership skills-you can inspire engineers, influence executives, and build consensus across technical and business stakeholders.

  • A passion for creating platforms that endure: trusted, consistent, and empowering for analytics, AI, and products enterprise-wide.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX's total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX's comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.Pay Range: $200,600.00 - $250,400.00

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