Solutions Architect
$64.50 - $85/hr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Provide business analysis, business area assessment, user needs analysis and business systems ...
55 Nice Ux/Ui Designer Jobs Hiring Near You
Solutions Architect
$64.50 - $85/hr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Provide business analysis, business area assessment, user needs analysis and business systems ...
Manager Engineering
Sandy, UT · On-site
Managers will participate in the evolution of NICE CXone standards, tools and methodologies and be ... Experience with user acceptance testing, regression testing and integration testing.
Manager Engineering
Sandy, UT · On-site
Managers will participate in the evolution of NICE CXone standards, tools and methodologies and be ... Experience with user acceptance testing, regression testing and integration testing.
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... user-centric approach to ensure seamless customer experience. * An analytical and structured ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... user-centric approach to ensure seamless customer experience. * An analytical and structured ...
Solutions Architect
OR · On-site +1
$63 - $83/hr
Consult NICE capabilities, available technologies, and solutions * Assist internal training ... Type of experience varies depending on Product Experts area of specialization * Implementation ...
Solutions Architect
OR · On-site +1
$63 - $83/hr
Consult NICE capabilities, available technologies, and solutions * Assist internal training ... Type of experience varies depending on Product Experts area of specialization * Implementation ...
Manager Engineering
Sandy, UT · On-site
Experience with user acceptance testing, regression testing and integration testing. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of ...
Manager Engineering
Sandy, UT · On-site
Experience with user acceptance testing, regression testing and integration testing. About NiCE NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of ...
Account Executive, Actimize
OR · On-site +1
Drive NiCE Actimize's response to customers' critical business problems; improve NiCE Actimize ... Ability to interface with Sales Engineers and IT users to understand high-level technical ...
Account Executive, Actimize
OR · On-site +1
Drive NiCE Actimize's response to customers' critical business problems; improve NiCE Actimize ... Ability to interface with Sales Engineers and IT users to understand high-level technical ...
Senior Customer Success Manager
OR · On-site +1
... user-centric approach to ensure seamless customer experience. * An analytical and structured ... As the market leader, every day at NICE is a chance to learn and grow, and there are endless ...
Senior Customer Success Manager
OR · On-site +1
... user-centric approach to ensure seamless customer experience. * An analytical and structured ... As the market leader, every day at NICE is a chance to learn and grow, and there are endless ...
Account Executive
OR · On-site +1
Drive NICE Actimize's response to customers' critical business problems; improve NICE Actimize ... Ability to interface with Sales Engineers and IT users to understand high-level technical ...
Account Executive
OR · On-site +1
Drive NICE Actimize's response to customers' critical business problems; improve NICE Actimize ... Ability to interface with Sales Engineers and IT users to understand high-level technical ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Ability to interface with Sales Engineers and IT users to understand high-level technical ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Ability to interface with Sales Engineers and IT users to understand high-level technical ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... experience selling Software solutions to the financial services industry. • High-profile ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... experience selling Software solutions to the financial services industry. • High-profile ...
Partner Value Solution Engineer
OR · On-site +1
The NiCE Partner Value Solution Engineer is apart of the excellence team that is dedicated to ... Experience with AI, conversational AI, virtual agents, agent assist, or automation in CX/contact ...
Partner Value Solution Engineer
OR · On-site +1
The NiCE Partner Value Solution Engineer is apart of the excellence team that is dedicated to ... Experience with AI, conversational AI, virtual agents, agent assist, or automation in CX/contact ...
AI Solution Strategist
$124K - $160K/yr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Convert business requirements into well-designed, high-performing AI agents. * Lead delivery across ...
AI Solution Strategist
$124K - $160K/yr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Convert business requirements into well-designed, high-performing AI agents. * Lead delivery across ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Designs and delivers training sessions, workshops, and resources that support partner proficiency ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Designs and delivers training sessions, workshops, and resources that support partner proficiency ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Experience with AI, conversational AI, virtual agents, agent assist, or automation in CX/contact ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Experience with AI, conversational AI, virtual agents, agent assist, or automation in CX/contact ...
This is a highly technical pre-sales role responsible for designing, building and demonstrating AI ... NiCE portfolio. Have you got what it takes? Experience * 7+ years in a solutions engineering, pre ...
This is a highly technical pre-sales role responsible for designing, building and demonstrating AI ... NiCE portfolio. Have you got what it takes? Experience * 7+ years in a solutions engineering, pre ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Designs and delivers training sessions, workshops, and resources that support partner proficiency ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Designs and delivers training sessions, workshops, and resources that support partner proficiency ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Designs and delivers training sessions, workshops, and resources that support partner proficiency ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Designs and delivers training sessions, workshops, and resources that support partner proficiency ...
Lead Business Consultant, VRS, CX
OR · On-site +1
... NiCE solutions. The ideal candidate brings a strong mix consulting and operations experience to ... Designs change strategy across people, process & technology * Serves as lead consultant, creating ...
Lead Business Consultant, VRS, CX
OR · On-site +1
... NiCE solutions. The ideal candidate brings a strong mix consulting and operations experience to ... Designs change strategy across people, process & technology * Serves as lead consultant, creating ...
... NiCE solutions. The ideal candidate brings a strong mix consulting and operations experience to ... Designs change strategy across people, process & technology * Serves as lead consultant, creating ...
... NiCE solutions. The ideal candidate brings a strong mix consulting and operations experience to ... Designs change strategy across people, process & technology * Serves as lead consultant, creating ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Designs and delivers training sessions, workshops, and resources that support partner proficiency ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Designs and delivers training sessions, workshops, and resources that support partner proficiency ...
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Job description
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
This is a customer-facing position chartered with engaging customers in a consultative capacity and providing specialized expertise around industry standards, best practices, competitive landscape, the contact center industry, and other contact center ecosystem topics. As a member of the CXone Services and Support organization, this position will be responsible for both technical and business tasks including managing customer expectations and satisfaction, recommending the ideal configuration for NICE products based on industry best practices and customer requirements, coordinating all the necessary internal resources, and in general, ensuring the customer's desired business outcomes are satisfied.
Client interaction will be done primarily over the phone and/or via WebEx, with face-to-face meetings as deemed necessary and/or appropriate. The Solutions Architect /SME will work both independently and in concert with the Services and Support teams. Together, these teams are responsible to ensure both customer longevity and systematic growth. This person is also an organizational leader and is expected to serve as a mentor and coach to employees supporting our products.
How will you make an impact?
This position is responsible for business and technical performance related to the CXOne Agent products, with secondary responsibilities understanding the CX product suite
TECHNICAL
PROJECT
BUSINESS
Have you got what it takes?
What's in it for you?
Join an ever-growing, market-disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
So, what's the role all about?
This is a customer-facing position chartered with engaging customers in a consultative capacity and providing specialized expertise around industry standards, best practices, competitive landscape, the contact center industry, and other contact center ecosystem topics. As a member of the CXone Services and Support organization, this position will be responsible for both technical and business tasks including managing customer expectations and satisfaction, recommending the ideal configuration for NICE products based on industry best practices and customer requirements, coordinating all the necessary internal resources, and in general, ensuring the customer's desired business outcomes are satisfied.
Client interaction will be done primarily over the phone and/or via WebEx, with face-to-face meetings as deemed necessary and/or appropriate. The Solutions Architect /SME will work both independently and in concert with the Services and Support teams. Together, these teams are responsible to ensure both customer longevity and systematic growth. This person is also an organizational leader and is expected to serve as a mentor and coach to employees supporting our products.
How will you make an impact?
This position is responsible for business and technical performance related to the CXOne Agent products, with secondary responsibilities understanding the CX product suite
TECHNICAL
- Provide technical configuration, best practice guidance and customized training to customers for the CXOne Agent products
- Assist customers to achieve desired business outcomes and ROI for implemented products
- Engage internal product management organizations as necessary to ensure customer requirements are prioritized and incorporated into product roadmaps
- Maintain expertise and currency in industry leading contact center methodologies, processes, and technologies surrounding the use of Agent products
- For the Agent product demonstrate a strong command of the required technical skills, tools and supporting technologies
PROJECT
- Serve in a consultative capacity with the CXone project team, driving a successful customer/partner engagement lifecycle, ensuring appropriate internal resources are engaged as needed
- Provide business analysis, business area assessment, user needs analysis and business systems design for assigned projects
BUSINESS
- Present a professional image in conduct, attitude and attire.
- Communicate in an effective and professional way with customers in and outside of NICE.
- Demonstrate ability to manage client relationships at the Executive and Front Line Management level
- Consult NICE capabilities, available technologies, and solutions
- Assist internal training department to develop targeted product certification programs which ensure customer facing employees have the skills needed to appropriately represent our products with customers
- Provide product leadership for internal product forums and external customer forums
- Manage assigned case load in Salesforce to ensure customer SLAs are satisfied
- Always follow the company Code of Ethics and NICE policies and procedures
Have you got what it takes?
- BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required
- 8+ years of customer engagement and industry experience beyond education requirements above
- 1-3 years of experience in Contact/Call Centers or Technical & Customer Support operations
- 3-5+ years of experience with Quality Management/Analysis in a call center environment.
- Type of experience varies depending on Product Experts area of specialization
- Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
- Business Optimization: deep skills around business analysis/contact centers; experience in the KPIs and best practices of contact centers and their operations.
- Professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker
- Industry experience related to the specific product with understanding of technical and business needs from an implementation, technical or consultant practice
- Strong consulting skill set to uncover, strategize, and align client goals and objectives with a product solution
- Ability to display strong and commanding confidence as a product expert
What's in it for you?
Join an ever-growing, market-disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.