At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Craft compelling sales proposals for products and services, strategically aligning them with ...
60 Nice Customer Service Representative Jobs Hiring Near You
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Craft compelling sales proposals for products and services, strategically aligning them with ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Facilitating successful handover across Sales, Service & Support teams * Ensure successful ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Facilitating successful handover across Sales, Service & Support teams * Ensure successful ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Facilitating successful handover across Sales, Service & Support teams * Ensure successful ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Facilitating successful handover across Sales, Service & Support teams * Ensure successful ...
Customer Success Manager
OR · On-site +1
The primary goal of the Customer Success Manager at NICE is to work closely with our cloud customer ... product/service usage, realized benefits, achievements, opportunities and success plans
Customer Success Manager
OR · On-site +1
The primary goal of the Customer Success Manager at NICE is to work closely with our cloud customer ... product/service usage, realized benefits, achievements, opportunities and success plans
After key NiCE CX customers have purchased and are implementing our products, the Technical Account ... The accounts assigned may include any of our paid service packages, where the services of an ...
After key NiCE CX customers have purchased and are implementing our products, the Technical Account ... The accounts assigned may include any of our paid service packages, where the services of an ...
Technical Account Manager
OR · On-site +1
After key NiCE CX customers have purchased and are implementing our products, the Technical Account ... The accounts assigned may include any of our paid service packages, where the services of an ...
Technical Account Manager
OR · On-site +1
After key NiCE CX customers have purchased and are implementing our products, the Technical Account ... The accounts assigned may include any of our paid service packages, where the services of an ...
Represent NiCE Cognigy, create awareness, generate new ARR * Achieve ARR & ACV booking targets ... Professional communication skills and a customer-centric, personable demeanor * Ability to balance ...
Represent NiCE Cognigy, create awareness, generate new ARR * Achieve ARR & ACV booking targets ... Professional communication skills and a customer-centric, personable demeanor * Ability to balance ...
Collaborate closely with Support, Product, Engineering, and Professional Services to resolve ... Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer ...
Collaborate closely with Support, Product, Engineering, and Professional Services to resolve ... Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer ...
The Service Sales Executive is responsible for promoting, selling and driving maximum value with the NICE's Value Realization Services (VRS) portfolio for existing and new customers across the ...
The Service Sales Executive is responsible for promoting, selling and driving maximum value with the NICE's Value Realization Services (VRS) portfolio for existing and new customers across the ...
Represent NiCE Cognigy, create awareness, generate new ARR * Achieve ARR & ACV booking targets ... Professional communication skills and a customer-centric, personable demeanor * Ability to balance ...
Represent NiCE Cognigy, create awareness, generate new ARR * Achieve ARR & ACV booking targets ... Professional communication skills and a customer-centric, personable demeanor * Ability to balance ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Represent VRS in executive briefings, customer forums, and market-facing events. Qualifications ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Represent VRS in executive briefings, customer forums, and market-facing events. Qualifications ...
Senior Customer Success Manager
OR · On-site +1
Craft compelling sales proposals for products and services, strategically aligning them with ... As the market leader, every day at NICE is a chance to learn and grow, and there are endless ...
Senior Customer Success Manager
OR · On-site +1
Craft compelling sales proposals for products and services, strategically aligning them with ... As the market leader, every day at NICE is a chance to learn and grow, and there are endless ...
Represent NiCE , create awareness, generate new ARR * Achieve ARR & ACV booking targets * Close ... Professional communication skills and a customer-centric, personable demeanor * Ability to balance ...
Represent NiCE , create awareness, generate new ARR * Achieve ARR & ACV booking targets * Close ... Professional communication skills and a customer-centric, personable demeanor * Ability to balance ...
Maintain direct engagement with strategic customers * Represent the Fraud roadmap in executive-level conversations * Stay ahead of fraud trends, competitive dynamics, and regulatory change About NiCE ...
Maintain direct engagement with strategic customers * Represent the Fraud roadmap in executive-level conversations * Stay ahead of fraud trends, competitive dynamics, and regulatory change About NiCE ...
Partner with SAMs, AEs, Technical Account Managers (TAMs) and the Finance team to represent the ... customer. * Maintain working knowledge of NiCE products/services * Partner with TAMs, SAMs, and AEs ...
Partner with SAMs, AEs, Technical Account Managers (TAMs) and the Finance team to represent the ... customer. * Maintain working knowledge of NiCE products/services * Partner with TAMs, SAMs, and AEs ...
Services Sales Executive
OR · On-site +1
The Service Sales Executive is responsible for promoting, selling and driving maximum value with the NICE's Value Realization Services (VRS) portfolio for existing and new customers across the ...
Services Sales Executive
OR · On-site +1
The Service Sales Executive is responsible for promoting, selling and driving maximum value with the NICE's Value Realization Services (VRS) portfolio for existing and new customers across the ...
Account Executive, Cognigy
OR · On-site +1
Represent NiCE Cognigy, create awareness, generate new ARR * Achieve ARR & ACV booking targets ... Professional communication skills and a customer-centric, personable demeanor * Ability to balance ...
Account Executive, Cognigy
OR · On-site +1
Represent NiCE Cognigy, create awareness, generate new ARR * Achieve ARR & ACV booking targets ... Professional communication skills and a customer-centric, personable demeanor * Ability to balance ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Facilitating successful handover across Sales, Service & Support teams * Ensure successful ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Facilitating successful handover across Sales, Service & Support teams * Ensure successful ...
Account Executive, Enterprise AI
OR · On-site +1
Represent NiCE Cognigy, create awareness, generate new ARR * Achieve ARR & ACV booking targets ... Professional communication skills and a customer-centric, personable demeanor * Ability to balance ...
Account Executive, Enterprise AI
OR · On-site +1
Represent NiCE Cognigy, create awareness, generate new ARR * Achieve ARR & ACV booking targets ... Professional communication skills and a customer-centric, personable demeanor * Ability to balance ...
Account Executive, Cognigy - Midwest
OR · On-site +1
Represent NiCE Cognigy, create awareness, generate new ARR * Achieve ARR & ACV booking targets ... Professional communication skills and a customer-centric, personable demeanor * Ability to balance ...
Account Executive, Cognigy - Midwest
OR · On-site +1
Represent NiCE Cognigy, create awareness, generate new ARR * Achieve ARR & ACV booking targets ... Professional communication skills and a customer-centric, personable demeanor * Ability to balance ...
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Job description
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what's the role all about?
The Customer Success Manager is required to ensure Cognigy's customers feel they are supported and guided through their journey with implementing Cognigy's products and to ensure their expected outcomes are delivered with further expansion also achieved. The role serves the Director Customer Success to maintain a balanced portfolio across the CS team, and the wider company is served to streamline communication externally.
How will you make an impact?
Have you got what it takes?
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
About Cognigy
NiCE Cognigy delivers AI that works-fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI-instantly, across every channel and in 100+ languages.
Requisition ID: 11581Reporting into: Team Lead, CSM
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
So, what's the role all about?
The Customer Success Manager is required to ensure Cognigy's customers feel they are supported and guided through their journey with implementing Cognigy's products and to ensure their expected outcomes are delivered with further expansion also achieved. The role serves the Director Customer Success to maintain a balanced portfolio across the CS team, and the wider company is served to streamline communication externally.
How will you make an impact?
- Leverage your extensive experience with enterprise software solutions to guide customers in strategically utilizing Cognigy's technology, thereby enhancing the value of their investment through innovative AI use cases.
- Expertly identify customer needs through structured discovery processes and ensure the timely coordination and implementation of solutions.
- Provide authoritative assessments and advice on our solutions, engaging in detailed technical discussions to elucidate the impact and value of technical features.
- A master in the art of high-level dialogue as you engage directly with enterprise executives, articulating the strategic business value of our solutions and influencing top-tier decision-makers to drive transformational change within their organizations.
- Define and track customer success metrics, using data to inform strategies and report on the value delivered to the customer and the business.
- Design and implement effective customer retention strategies, including regular executive business reviews and customized engagement plans to minimize churn.
- Craft compelling sales proposals for products and services, strategically aligning them with customer goals and negotiating terms that benefit both the customer and our company.
- Encourage and facilitate the development of customer advocates through case studies, testimonials, and referrals, contributing to the company's market reputation and growth.
- Work in close synergy with sales and technical teams to drive customer loyalty and satisfaction, ensuring a cohesive approach to long-term customer success.
Have you got what it takes?
- At least 5 years of experience in the software industry as a Customer Success Manager, with a proven track record of driving measurable business outcomes for customers, such as increased retention rates and product adoption.
- CCaaS, AI or conversational AI a MUST.
- A deep understanding of what constitutes strategic business value in the software industry, including familiarity with industry benchmarks and the ability to guide customers in setting and achieving ROI-driven objectives
- Exceptional communication skills, both written and oral, with the ability to articulate complex solutions clearly to customers. Must be adept at building rapport and fostering collaborative relationships.
- Empathetic to customer needs with the ability to employ a user-centric approach to ensure seamless customer experience.
- An analytical and structured approach to problem-solving, with experience using CRM platforms, Customer Success tools and data analysis software to prioritize and track value-driving activities.
- Openness to travel up to 20% of the time within he USA
- A robust understanding of business and IT processes, particularly SaaS models, with a keen eye for identifying opportunities for process optimization.
- A personal alignment with our company's values and culture, contributing positively to our work environment.
- Motivated individual with a genuine interest in AI technology who is passionate about seeing AI used to generate business outcomes.
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
About Cognigy
NiCE Cognigy delivers AI that works-fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI-instantly, across every channel and in 100+ languages.
Requisition ID: 11581Reporting into: Team Lead, CSM
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.