$19.25 - $26.50/hr
About the Role As a Customer Success Engineer , you will be responsible for delivering world-class service and support to NiCE customers. In this customer-facing role, you will build strong ...
60 Nice Customer Service Representative Jobs Hiring Near You
Senior Customer Service Engineer
$19.75 - $27/hr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Own customer satisfaction by addressing overall concerns, change requests, work orders, and service ...
Senior Customer Service Engineer
$19.75 - $27/hr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Own customer satisfaction by addressing overall concerns, change requests, work orders, and service ...
OR · On-site
Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio - including AI-driven Intelligent Virtual Agents ...
Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio - including AI-driven Intelligent Virtual Agents ...
Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio - including AI-driven Intelligent Virtual Agents ...
Sales Development Representative
Sandy, UT · On-site
Select specific personas within the ICP for NiCE customers, add them to our Sales Engagement ... Maintain a comprehensive knowledge of our industry, products, and services. * Participate in ...
Sales Development Representative
Sandy, UT · On-site
Select specific personas within the ICP for NiCE customers, add them to our Sales Engagement ... Maintain a comprehensive knowledge of our industry, products, and services. * Participate in ...
Select specific personas within the ICP for NiCE customers, add them to our Sales Engagement ... Maintain a comprehensive knowledge of our industry, products, and services. * Participate in ...
Select specific personas within the ICP for NiCE customers, add them to our Sales Engagement ... Maintain a comprehensive knowledge of our industry, products, and services. * Participate in ...
OR · On-site
... Customer's priorities and NICE's business objectives. The TAM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service ...
OR · On-site
High customer service orientation with strong verbal and written communication skills. * Ability to handle conflicts professionally and drive resolution. * Represents NICE professionally in all ...
High customer service orientation with strong verbal and written communication skills. * Ability to handle conflicts professionally and drive resolution. * Represents NICE professionally in all ...
High customer service orientation with strong verbal and written communication skills. * Ability to handle conflicts professionally and drive resolution. * Represents NICE professionally in all ...
OR · On-site
The Account Executive is responsible for seeking and maintaining relationships with NiCE Customers ... Services industry. Candidates must reside in the Central or Eastern time zones How will you make an ...
... Customer's priorities and NICE's business objectives. The TAM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service ...
... Customer's priorities and NICE's business objectives. The TAM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service ...
... NiCE CXone Mpower and the customer. Have you got what it takes? * 10+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter ...
... NiCE CXone Mpower and the customer. Have you got what it takes? * 10+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter ...
OR · On-site
... NiCE CXone Mpower and the customer. Have you got what it takes? * 10+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter ...
... NiCE CXone Mpower and the customer. Have you got what it takes? * 10+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter ...
... NiCE CXone Mpower and the customer. Have you got what it takes? * 10+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter ...
... NiCE CXone Mpower and the customer. Have you got what it takes? * 10+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter ...
... NiCE CXone Mpower and the customer. Have you got what it takes? * 10+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter ...
OR · On-site
... NiCE CXone Mpower and the customer. Have you got what it takes? * 10+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter ...
OR · On-site
... NiCE CXone Mpower and the customer. Have you got what it takes? * 10+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... product/service usage, realized benefits, achievements, opportunities and success plans
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... product/service usage, realized benefits, achievements, opportunities and success plans
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Collaborate closely with Support, Product, Engineering, and Professional Services to resolve ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Collaborate closely with Support, Product, Engineering, and Professional Services to resolve ...
Senior Product Manager
Atlanta, GA · On-site
$121K - $160K/yr
... NiCE application teams who consume Analytics Platform services, and the enterprise customers who ... accurately represented and route customer feedback directly to the roadmap Build direct ...
Senior Product Manager
Atlanta, GA · On-site
$121K - $160K/yr
... NiCE application teams who consume Analytics Platform services, and the enterprise customers who ... accurately represented and route customer feedback directly to the roadmap Build direct ...
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Job description
About the Role
As a Customer Success Engineer, you will be responsible for delivering world-class service and support to NiCE customers. In this customer-facing role, you will build strong relationships with new and existing customers by understanding their business needs, providing technical guidance, recommending product and service enhancements when appropriate, and ensuring customers are realizing maximum value from their NiCE solutions.
You will act as a trusted advisor, collaborating closely with cross-functional teams to resolve technical challenges, drive customer satisfaction, and create a positive customer experience throughout the customer lifecycle.
Key Responsibilities- Provide support to customers during standard business hours through phone, chat, email, and screen sharing, with occasional extended hours as required for critical customer concerns.
- Build and maintain strong customer relationships while serving as a trusted technical resource.
- Own customer satisfaction by addressing overall concerns, change requests, work orders, and service-related issues.
- Perform effective triage and troubleshooting for reported customer issues and provide timely resolutions.
- Partner with internal teams-including Technical Support, Professional Services, Product Management, Engineering, and other cross-functional organizations-to ensure technical challenges and customer requests are progressing toward resolution within established SLA targets.
- Develop and maintain in-depth knowledge of NiCE products and the technologies utilized by assigned customer accounts.
- Build expertise in telecommunications, contact center technologies, and related industry solutions.
- Gain a strong understanding of each customer's contact center environment and business objectives, demonstrating how NiCE solutions support their operational goals.
- Monitor product and service usage, understand realized customer benefits and achievements, identify opportunities for improvement, and help define next steps that drive continued customer success.
- 5+ years of college education or equivalent professional work experience.
- 5+ years of customer service experience supporting software solutions.
- 5+ years of contact center industry experience.
- Demonstrated experience working collaboratively within a team environment and contributing to overall organizational success.
- Strong understanding of contact center operations, business processes, and supporting software technologies.
The successful Customer Success Engineer delivers exceptional customer experiences by combining technical expertise with a consultative approach. They proactively build trusted customer relationships, collaborate effectively across internal teams, resolve technical challenges efficiently, and ensure customers maximize the value of their NiCE solutions while achieving their business objectives.