Sales Engineer, Cognigy
OR · On-site +1
Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio - including AI-driven Intelligent Virtual Agents ...
60 Nice Customer Service Representative Jobs Hiring Near You
Sales Engineer, Cognigy
OR · On-site +1
Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio - including AI-driven Intelligent Virtual Agents ...
Manager, Customer Service
Richardson, TX · On-site
$214K - $321K/yr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Manager, Customer Service: Lead end-to-end deployment of largescale SaaS platforms across ...
Manager, Customer Service
Richardson, TX · On-site
$214K - $321K/yr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Manager, Customer Service: Lead end-to-end deployment of largescale SaaS platforms across ...
Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio - including AI-driven Intelligent Virtual Agents ...
Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio - including AI-driven Intelligent Virtual Agents ...
Select specific personas within the ICP for NiCE customers, add them to our Sales Engagement ... Maintain a comprehensive knowledge of our industry, products, and services. * Participate in ...
Select specific personas within the ICP for NiCE customers, add them to our Sales Engagement ... Maintain a comprehensive knowledge of our industry, products, and services. * Participate in ...
Select specific personas within the ICP for NiCE customers, add them to our Sales Engagement ... Maintain a comprehensive knowledge of our industry, products, and services. * Participate in ...
Select specific personas within the ICP for NiCE customers, add them to our Sales Engagement ... Maintain a comprehensive knowledge of our industry, products, and services. * Participate in ...
Manager, Customer Service
Richardson, TX · On-site +1
$214K - $321K/yr
Manager, Customer Service: Lead end-to-end deployment of largescale SaaS platforms across ... nice.com. An EOE.
Manager, Customer Service
Richardson, TX · On-site +1
$214K - $321K/yr
Manager, Customer Service: Lead end-to-end deployment of largescale SaaS platforms across ... nice.com. An EOE.
Technical Account Manager
OR · On-site +1
... Customer's priorities and NICE's business objectives. The TAM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service ...
Technical Account Manager
OR · On-site +1
... Customer's priorities and NICE's business objectives. The TAM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service ...
VP, Customer Success
$141K - $181K/yr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Partner effectively with Sales, Services, Product, and R&D teams to deliver on customer outcomes ...
VP, Customer Success
$141K - $181K/yr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Partner effectively with Sales, Services, Product, and R&D teams to deliver on customer outcomes ...
VP, Customer Success
$141K - $181K/yr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Partner effectively with Sales, Services, Product, and R&D teams to deliver on customer outcomes ...
VP, Customer Success
$141K - $181K/yr
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Partner effectively with Sales, Services, Product, and R&D teams to deliver on customer outcomes ...
Professional Services Engineer
OR · On-site +1
High customer service orientation with strong verbal and written communication skills. * Ability to handle conflicts professionally and drive resolution. * Represents NICE professionally in all ...
Professional Services Engineer
OR · On-site +1
High customer service orientation with strong verbal and written communication skills. * Ability to handle conflicts professionally and drive resolution. * Represents NICE professionally in all ...
High customer service orientation with strong verbal and written communication skills. * Ability to handle conflicts professionally and drive resolution. * Represents NICE professionally in all ...
High customer service orientation with strong verbal and written communication skills. * Ability to handle conflicts professionally and drive resolution. * Represents NICE professionally in all ...
... Customer's priorities and NICE's business objectives. The TAM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service ...
... Customer's priorities and NICE's business objectives. The TAM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service ...
Strategic Account Executive - Healthcare (West)
OR · On-site +1
... NiCE CXone Mpower and the customer. Have you got what it takes? * 10+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter ...
Strategic Account Executive - Healthcare (West)
OR · On-site +1
... NiCE CXone Mpower and the customer. Have you got what it takes? * 10+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter ...
... NiCE CXone Mpower and the customer. Have you got what it takes? * 10+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter ...
... NiCE CXone Mpower and the customer. Have you got what it takes? * 10+ years of experience selling multiple software products (portfolio sales) and services into sophisticated accounts in a hunter ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... product/service usage, realized benefits, achievements, opportunities and success plans
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... product/service usage, realized benefits, achievements, opportunities and success plans
Customer Success Manager USA - Remote At NiCE, we don't limit our challenges. We challenge our ... product/service usage, realized benefits, achievements, opportunities and success plans
Customer Success Manager USA - Remote At NiCE, we don't limit our challenges. We challenge our ... product/service usage, realized benefits, achievements, opportunities and success plans
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Collaborate closely with Support, Product, Engineering, and Professional Services to resolve ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Collaborate closely with Support, Product, Engineering, and Professional Services to resolve ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Collaborate closely with Support, Product, Engineering, and Professional Services to resolve ...
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're ... Collaborate closely with Support, Product, Engineering, and Professional Services to resolve ...
VP, Customer Success
OR · On-site +1
$138K - $177K/yr
... represent hundreds of millions of dollars in revenue and include some of the world's most ... Partner effectively with Sales, Services, Product, and R&D teams to deliver on customer outcomes ...
VP, Customer Success
OR · On-site +1
$138K - $177K/yr
... represent hundreds of millions of dollars in revenue and include some of the world's most ... Partner effectively with Sales, Services, Product, and R&D teams to deliver on customer outcomes ...
Senior Customer Success Manager
OR · On-site +1
The primary goal of the Customer Success Manager at NICE is to work closely with our cloud customer ... Facilitating successful handover across Sales, Service & Support teams * Ensure successful ...
Senior Customer Success Manager
OR · On-site +1
The primary goal of the Customer Success Manager at NICE is to work closely with our cloud customer ... Facilitating successful handover across Sales, Service & Support teams * Ensure successful ...
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Job description
So, what's the role all about?
As part of the Presales team, you will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value
How will you make an impact?
- Lead discovery and solutioning. Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio - including AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, Intelligent Routing, and Digital Engagement.
- Tell compelling stories. Deliver customized, high-impact demos and presentations that don't just show product features they paint a vision of what exceptional customer experience looks like.
- Respond to RFIs and RFPs. Craft creative, differentiated responses that go beyond checkbox compliance and make NiCE stand out.
- Drive POVs. Design and execute proof-of-value that demonstrate real-world value and accelerate deal velocity.
- Stay sharp on the competitive landscape. Continuously track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms.
- Upskill others. Provide technical expertise and upskill others across adjacent teams, becoming a go-to voice for AI
Have you got what it takes?
- 7+ years in a solutions engineering, pre-sales, or sales architecture role, engaged in planning and executing complex enterprise software sales
- 7+ years of consulting or customer engagement experience
- 5+ years of contact center experience, with deep familiarity of the CCaaS landscape
- Proven track record delivering best-in-class solutions with strong work examples
Technical Skills
- Strong JavaScript programming and scripting skills
- Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms
- Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions
- Experience with enterprise SaaS architecture, APIs, and integrations
- Working knowledge of web technologies: HTML, JavaScript, CSS, DOM, and browser developer tools
- Comfortable leveraging AI-assisted coding tools and vibe coding techniques to rapidly prototype and iterate on solutions
Business & Communication Skills
- Strong business acumen able to quickly understand new business processes and connect technology to revenue and profit outcomes
- Analytically minded with excellent problem-solving, presentation, and storytelling skills
- Ability to draw out root causes, not just symptoms, and apply creative thinking to solve them
- Skilled at managing multiple priorities and deliverables across concurrent client engagements
Nice to Have
- Bachelor's degree in a related technology field; MBA preferred
- Experience with NiCE, Cognigy, or comparable CCaaS / conversational AI platforms
What's in it for you?
Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
About Cognigy
NiCE Cognigy delivers AI that works-fast, human, and enterprise-ready. As the leading AI-first CX platform built for real-world scale, we combine Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI. Backed by global CX leader NiCE, we empower brands with AI Agents that redefine customer experiences and achieve measurable ROI-instantly, across every channel and in 100+ languages.
Requisition ID: 10507