60 Insperity Customer Success Manager Jobs Hiring Near You

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide.

Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen.

We've earned recognition time and again as a top place to work-named among the best by respected organizations like Glassdoor and U.S. News & World Report. We're also proud to be recognized for one of the country's Top 50 Midsize Early Talent Programs through RippleMatch's Campus Forward Awards. There's never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com.

Why Insperity?

Flexibility: Over 80% of Insperity's jobs have flexibility. We want your time to have balance, whether it's spent with coworkers, clients, family or your community.

Career Growth: Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being: Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work.

Agency Temp EEO Specialist

This position is responsible for conducting thorough and impartial investigations into complaints of discrimination, harassment, and other EEO violations originating from client companies. This role requires significant decision-making governed by federal, state, and local employment laws, EEO best practices, and internal procedures and guidelines with the goal of minimizing potential liability to Insperity and clients. The EEO Specialist must adeptly balance customer service and support with compliance to help clients foster workplace environments that are inclusive, respectful, and free from discrimination.

Responsibilities:

• Assesses incoming complaints to the EEO Services Team to determine the presence of adverse action and protected basis. Utilizes company guidelines to determine the appropriate department to manage resolution.
• Utilizes best practices and internal processes to plan, conduct, and complete prompt, thorough, and unbiased investigations into allegations of harassment, discrimination and other applicable federal and state EEO statutes involving client worksite employees. Analyze and assess fact patterns to determine when timely escalation to applicable leadership or other partners is needed.
• Manages multiple investigative matters with competing and changing deadlines. Prioritizes tasks, allocates resources efficiently, and adjusts strategies as needed to ensure timely and thorough completion of all investigations. Communicate effectively with stakeholders to manage expectations and provide updates on investigation progress.
• Evaluates investigative findings to determine the best practices approach(es) to resolving matters. Resolutions include preparing and submitting clear, concise and grammatically correct position statements, negotiating settlements via direct discussions with plaintiff's counsel, complaining employees, and client contacts, participating in agency conciliation efforts including mediation, Fact Finding calls, Requests for Information (RFI), investigative hearings, and other agency-required processes. Facilitates necessary closure and findings calls, inclusive of recommendations, with applicable stakeholders. Partner with Service for effective implementation of recommendations at the conclusion of the matter.
• Maintains accurate case files and corresponding documentation in case management systems and databases daily. Ensures investigative details and summaries are clear and thorough while also visible and quickly actionable by legal partners and EEO leadership.
• Develops rapport and acts as primary point of contact and subject matter expert with applicable stakeholders to collaborate and influence the timely completion of investigations and corresponding resolutions. Consistently delivers on Insperity's customer-for-life strategy with high levels of customer service and focus on client retention.
• Develops and appropriately leverages internal relationships as resources in navigating client interactions to deliver value-added service and Participates in focused outreach and education initiatives regarding EEO services offerings, industry trends, and new legal developments.
• Participates in continuous education to maintain current and comprehensive knowledge of Federal and State EEO laws and emerging EEO trends. Utilizes information in the resolution of matters and support clients with regulatory compliance, and regularly shares material and learnings with EEO Team.

• Seeks out and engages in additional responsibilities and projects as opportunities arise.

Qualifications:

• Bachelor's Degree in Business Administration, Human Resources, Organizational Psychology or a related field or four years of related experience is required.

• Three to five years of experience in investigating and resolving employment complaints and/or employee relations, conflict resolution, negotiating or other relevant job experience is required.
• PHR or SHRM-CP certification is preferred.

Travel:up to 10% of time.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbent will follow any other instructions, and perform any other related duties, as may be required by the supervisor.

Insperity provides a reasonable compensation range for each posted role in accordance with applicable paytransparency laws. Actual compensation is influenced by a variety of jobrelated factors, including skills, experience, and geographic location.

The compensation range for this position, representing the pay span across all locations where this role may be filled is

At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law, including criminal arrest and/or conviction records.