37 Experity Customer Success Manager Jobs Hiring Near You

Experity is a mission-driven team transforming on-demand healthcare across the U.S., empowering urgent care clinics with industry-leading software that makes care faster, easier, and more patient-focused. Joining us means doing meaningful work that directly improves the healthcare experience for millions-from helping families access care quickly to ensuring clinics run smoothly behind the scenes. If you want to make a real impact alongside innovative, dedicated teammates while contributing to a trusted platform that's becoming the operating system for on-demand care, Experity is the place to grow your career.

Experity offers the following:

• Benefits - Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.

• Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!

• Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.

• Flexibility- Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.

• Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.

• Career Development- Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.

• Team Building -We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.

• Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Compensation:Budgeted between $121,400 and $185,000 dependent upon applicable experience.

Remote:Experity offers Team Members the opportunity to work remotely or in an office.

Experity is seeking a Staff Software Engineer to provide technical leadership for the OnePACS medical imaging platform. OnePACS is a cloud-based PACS platform supporting radiology groups, teleradiology providers, imaging centers, and healthcare organizations that depend on reliable, high-volume diagnostic imaging workflows. This is a senior individual contributor role focused on architecture, technical direction, hands-on engineering, mentorship, and modernization. The ideal candidate brings strong Java engineering experience, practical knowledge of medical imaging workflows, and the ability to lead complex technical work across legacy and modern systems. This role is not a people management position. Success is measured by technical impact, platform reliability, engineering quality, and the ability to help teams build scalable, maintainable systems

Responsibilities:

• Provide technical leadership across the OnePACS platform and related imaging workflows.

• Design, develop, maintain, and modernize Java-based platform services and applications.

• Lead architecture and design discussions for scalability, reliability, security, interoperability, compliance, and maintainability.

• Support modernization of legacy platform components while maintaining production stability.

• Partner with Engineering, Product, QA, DevOps, Implementation, and Support to improve platform reliability and operational readiness.

• Troubleshoot complex production issues involving application behavior, DICOM workflows, HL7 interfaces, routing, configuration, and customer-specific scenarios.

• Mentor engineers through technical design, code reviews, troubleshooting, and knowledge sharing.

• Improve documentation, runbooks, diagnostics, and repeatable support patterns.

• Help reduce technical risk by making critical system knowledge more durable, visible, and broadly shared.

• Contribute to strategic product initiatives involving imaging workflow automation, reporting, AI integrations, DICOM router modernization, viewer modernization, and interoperability improvements.

• Work within Agile/Scrum delivery practices to support predictable planning, execution, and continuous improvement.

Education:

• Bachelor's degree in Computer Science, Software Engineering, or related field of equivalent combination of education and experience.

Experience:

• At least ten years of professional software engineering experience.

• Strong hands-on experience building and supporting production systems in Java.

• Experience providing technical leadership in complex, business-critical platforms.

• Strong understanding of distributed systems, relational databases, performance, scalability, and production reliability.

• Experience maintaining or modernizing legacy systems.

• Strong troubleshooting skills across application code, configuration, infrastructure, data, and external integrations.

• Ability to communicate technical risk, tradeoffs, and recommendations clearly to technical and non-technical stakeholders.

• Experience mentoring engineers and influencing technical direction without relying on formal authority.

• Strong documentation habits and a practical approach to building repeatable engineering practices.

• Experience working in Agile/Scrum environments.

Medical Imaging and Interoperability Experience:

Experience with several of the following is strongly preferred:

• PACS, RIS, VNA, or radiology workflow platforms

• DICOM networking, routing, storage, retrieval, or troubleshooting

• DICOM router or customer-deployed integration software

• DCM4CHE or similar DICOM tooling

• HL7 interfaces or healthcare integration patterns

• Teleradiology workflows

• Medical image ingestion, lifecycle, retention, or routing

• Imaging modalities and customer-specific workflow configuration

• Voice recognition, structured reporting, AI imaging, or diagnostic workflow integrations

• FDA-regulated software, medical device software, or healthcare compliance environments

Technical Experience:

Experience with several of the following is preferred:

• Java and JVM-based application architecture

• Java web applications or backend services

• Spring or comparable Java frameworks

• Hibernate, JPA, or comparable persistence patterns

• Maven, Gradle, or comparable build tooling

• SQL and relational database design

• REST APIs and integration patterns

• .NET Windows applications, especially viewers, study retrievers, DICOM routers, or related imaging applications

• Docker, ECS, Kubernetes, Terraform, or comparable platform tooling

• AWS or comparable cloud platforms

• Observability, logging, metrics, alerting, and production diagnostics

• Secure software development practices in healthcare or other regulated environments

Travel:

• Ability to travel as needed.

Preferred Background:

The strongest candidates may come from backgrounds such as:

• PACS, RIS, VNA, radiology, teleradiology, or medical imaging platforms

• Healthcare interoperability or integration platforms

• Legacy Java platform modernization

• High-volume, customer-facing SaaS platforms

• Distributed systems requiring strong production reliability and operational discipline

• FDA-regulated healthcare technology or medical device software environments

Leadership Expectations:

The Staff Software Engineer will be expected to:

• Lead through technical credibility, clarity, and influence.

• Make complex systems understandable to others.

• Balance modernization with production stability.

• Help engineers grow through coaching, pairing, and design guidance.

• Raise risks early and recommend pragmatic paths forward.

• Improve supportability through documentation, automation, diagnostics, and better system design.

• Build shared ownership and reduce dependency on individual institutional knowledge.

• Leave systems, documentation, and teams stronger after solving major problems.

Every team member exhibits our core values:

• Team First

• Lift Others Up

• Share Openly

• Set and Crush Goals

• Delight the Client

#LI-REMOTE

Equal Opportunity Employer
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