Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in ... As a CSM you represent the brand at the most critical moment in the customer journey, leading the ...
5 Experity Sales Representative Jobs Hiring Near You
Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in ... As a CSM you represent the brand at the most critical moment in the customer journey, leading the ...
Customer Success Manager
New York, NY · On-site
Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in ... As a CSM you represent the brand at the most critical moment in the customer journey, leading the ...
Customer Success Manager
New York, NY · On-site
Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in ... As a CSM you represent the brand at the most critical moment in the customer journey, leading the ...
Customer Success Manager
Brooklyn, NY · On-site
$80K - $110K/yr
Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in ... As a CSM you represent the brand at the most critical moment in the customer journey, leading the ...
Customer Success Manager
Brooklyn, NY · On-site
$80K - $110K/yr
Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in ... As a CSM you represent the brand at the most critical moment in the customer journey, leading the ...
Customer Success Manager
Marina Del Rey, CA · On-site
$80K - $110K/yr
As a Customer Success Manager, you will represent the brand at the most critical moment in the ... Lead product implementation (often before the sale is closed), including setting up integrations ...
Customer Success Manager
Marina Del Rey, CA · On-site
$80K - $110K/yr
As a Customer Success Manager, you will represent the brand at the most critical moment in the ... Lead product implementation (often before the sale is closed), including setting up integrations ...
Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in ... As customers increasingly trust AI to represent their brand, make decisions, and interact directly ...
Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in ... As customers increasingly trust AI to represent their brand, make decisions, and interact directly ...
Experity Jobs Information
Do workers at Experity get paid breaks?
Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and June 2026.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and June 2026.
Does Experity pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
44% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2026.
44% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2026.
Is the health insurance from Experity affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2026.
100% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between March 2025 and June 2026.
Do workers at Experity worry about hours?
Most people don’t worry about getting enough hours.
83% of people report they don’t worry about getting enough hours.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and July 2025.
83% of people report they don’t worry about getting enough hours.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and July 2025.
How easy is it for Experity workers to change shifts?
Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and July 2025.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and July 2025.
How easy is it to get time off at Experity?
Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and June 2026.
100% of people report it’s easy to get time off.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and June 2026.
Do Experity managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and July 2025.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and July 2025.
Do jobs at Experity spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and July 2025.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and July 2025.
How easy is it to take sick days at Experity?
Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and June 2026.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and June 2026.
Is working at Experity good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
86% of people who care for a child or other relative report this is a good place to work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and June 2026.
86% of people who care for a child or other relative report this is a good place to work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Experity feel treated with respect by their managers?
Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2026.
78% of people say they’re treated with respect by their managers.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Experity get to take their breaks without interruption?
Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and June 2026.
86% of people report that they get to take their breaks without interruption.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and June 2026.
Is it stressful to work at Experity?
Most people feel stressed here.
89% of people say they often feel stressed at work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2026.
89% of people say they often feel stressed at work.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Experity enjoy their jobs?
Most people enjoy their job.
100% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and June 2026.
100% of people report they enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Experity recommend working with their team?
Most people recommend working with their team.
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2026.
67% of people report that they would recommend working with their immediate team to a friend.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people get enough training when they start at Experity?
Some people didn’t get enough training when they started.
57% of people report they didn’t get enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and June 2026.
57% of people report they didn’t get enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people get support to advance at Experity?
Most people are given support to advance their career here.
In the last year, 100% of people report being given support to advance their career here.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and June 2026.
In the last year, 100% of people report being given support to advance their career here.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people think Experity’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and June 2026.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and June 2026.
Do workers feel well informed about how Experity is doing?
Most people feel well informed about how the company is doing.
71% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and June 2026.
71% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and June 2026.
What other companies are hiring for Sales Representative jobs?
What are the most popular jobs at Experity?
What are the most popular categories at Experity?
Job description
TITLE: Customer Success Manager
REPORTING TO: Director/Head of Customer Success
LOCATION: Marina del Rey, CA (Onsite M-F)
Who The Flip Is Flip?
Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer? That's Flip. Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month.
We've built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we've built. Both are true today and increasingly so every day.
Many on our team would tell you this is their favorite place they've ever worked, and the hardest they've ever worked. It's ideal for people who want to go all-in, do the work, ride the roller coaster, and have a great Flippin time doing it. We're a small and mighty team of 50 today with offices in NYC, LA, and the UK.
What You'll Do
We are looking for a few customer success managers to join us. As a CSM you represent the brand at the most critical moment in the customer journey, leading the product implementation, and then own the relationship thereafter.
Our philosophy on growth - Be the most impactful product in our customers' tech stack, their favorite vendor to work with, and give them a microphone to share their story in the community.
- We believe every customer should feel like our first and only.
- We believe in building in person relationships.
- We believe how we do things today is written in pencil and everyone is responsible for improving it.
- We believe in winning, especially in the hardest of moments.
- We believe in deeply understanding our customers' business, being a strategic thought partner, helping them connect with others in the community, and solving problems for them far beyond our scope.
- We believe in going long - these aren't transactional relationships, they're deep partnerships that compound in value over time.
Who you are, As A Customer Success Manager
- Lead product implementation (often before the sale is closed), including setting up integrations, product configurations, and training the customer how to use it
- Help sales win by getting new customers to success on their most important metrics FAST
- Build deep lasting relationships, meet regularly with customers and communicate constantly over slack, text, in person, etc (and yes email too)
- Help shape the product by deeply understand the customer and their business, as well as our product, to spot gaps and opportunities
- Collaborate with marketing to bring new customers into our community and help them share their story
- Either already are or become obsessed with eCommerce customer experience/support
- Go above and beyond consistently
Our customers are our most valuable asset, and you are responsible for them.
Who You Are, As A Person
- Looking to go all-in, learn a lot, and do the best work of your career (so far!)
- Sick of being put in a box with a ceiling, you want to progress fast and see what you're truly capable of
- Are trusted with the most important things in the most important moments
- Communicate well, and embrace ownership, speed, & occasional (frequent ) uncertainty
- Eager and willing to support your teammates - just like they will with you!
Bonuses
- Know what it looks like to work at a startup, and have an entrepreneurial drive
- Experience at an early-stage Healthtech or Retail tech company (Series A-C)
- Familiarity with EHR/PM integrations (Epic, Athena, Experity, eClinicalWorks, etc.)
- Knowledge of healthcare data standards (HL7, FHIR, HIPAA)
- Understanding of payer/provider dynamics and patient experience workflows
More About Us
- We're international, spanning the US, UK, and Canada
- We've raised +$30M to date including our recent $20M Series A - backed by Ridge, Next Coast, ScOp, Bullpen Capital, Data Point and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon Data
- We are hiring multiple CSMs that will go into either our eCom/Retail OR Healthcare vertical
- Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
- In office 5 days/week
#FlippinLegend
#LI-MDAD