37 Experity Customer Success Manager Jobs Hiring Near You

Experity is a mission-driven team transforming on-demand healthcare across the U.S., empowering urgent care clinics with industry-leading software that makes care faster, easier, and more patient-focused. Joining us means doing meaningful work that directly improves the healthcare experience for millions-from helping families access care quickly to ensuring clinics run smoothly behind the scenes. If you want to make a real impact alongside innovative, dedicated teammates while contributing to a trusted platform that's becoming the operating system for on-demand care, Experity is the place to grow your career.

Experity offers the following:

• Benefits - Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.

• Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!

• Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.

• Flexibility- Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.

• Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.

• Career Development- Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.

• Team Building -We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.

• Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

Compensation:Budgeted between $107,750 and $151,400 dependent upon applicable experience.

Remote:Experity offers Team Members the opportunity to work remotely or in an office.

Responsibilities:

• Own day-to-day execution of the Revenue Cycle Management product roadmap, ensuring on-time delivery of capabilities across charge capture, coding, claim creation and submission, payer processing, payment posting, denial management, accounts receivable, patient balances, reporting, and related billing workflows.

• Partner with executive stakeholders to refine product strategy based on client feedback, market trends, regulatory and payer changes, operational performance, and product data.

• Develop an AI- and automation-first product approach that reduces repetitive work, surfaces exceptions, recommends next-best actions, and enables billers to focus their expertise on the highest-value and most complex activities.

• Identify opportunities to apply intelligent agents, workflow automation, predictive analytics, and rules-based processing across the revenue cycle while ensuring accuracy, explainability, auditability, and appropriate human oversight.

• Coordinate with internal engineering teams, external development partners, and agencies to manage deliverables, timelines, dependencies, and quality across multiple concurrent workstreams.

• Define and prioritize product requirements, working with engineering and design to translate revenue cycle needs into detailed workflows, specifications, business rules, and acceptance criteria.

• Design intuitive billing experiences that help users understand work queues, claim status, exceptions, recommended actions, and financial impact without requiring unnecessary navigation or manual research.

• Partner closely with billing operations, implementation, support, and client-facing teams to understand real-world workflows and incorporate operational expertise into product decisions.

• Drive adoption and expansion across Experity's customer base of 5,700+ urgent care clinics serving 40 million annual patient visits.

• Establish and monitor product and operational KPIs, including clean claim rate, denial rate, days in accounts receivable, first-pass resolution, payment velocity, automation rate, user productivity, and reimbursement outcomes.

• Use product analytics and operational data to identify workflow bottlenecks, payer patterns, preventable denials, and opportunities for continuous improvement.

• Conduct interviews and workflow observations with billers, coding teams, revenue cycle leaders, practice administrators, and other client stakeholders to validate product direction and identify unmet needs.

• Build and present product updates, business cases, performance results, and roadmap recommendations to internal leaders and executive-level client stakeholders.

• Partner with compliance, security, legal, and operational stakeholders to ensure products meet applicable healthcare, billing, privacy, and regulatory requirements.

Education and Experience:

• Bachelor's degree in Computer Science, Engineering, Product Design, Business or equivalent combination of education and experience.

• 5+ years of product management experience, with a strong track record of shipping complex B2B SaaS or healthcare technology products.

• Deep knowledge of healthcare revenue cycle management, including charge capture, coding, claim submission, clearinghouses, payer adjudication, remittance processing, denial management, accounts receivable, and payment posting.

• Experience building products for billers, coding professionals, revenue cycle leaders, practice administrators, or healthcare operations teams.

• Genuine enthusiasm for AI-enabled products and workflow automation. You understand how large language models, intelligent agents, machine learning, and automation are changing what is possible and want to apply them to meaningful revenue cycle problems.

• Strong understanding of the appropriate balance between automation and human judgment, particularly for workflows involving financial, regulatory, or reimbursement risk.

• Experience translating complex business rules, payer requirements, and operational processes into clear product requirements and scalable software workflows.

• Comfortable working with external development partners and managing deliverables across distributed teams.

• Strong analytical skills, with experience using product, operational, and financial data to make decisions and measure outcomes.

• Excellent written and verbal communication skills, including experience conducting client interviews, facilitating cross-functional discussions, and presenting to executive-level stakeholders.

• Demonstrated ability to manage competing priorities and deliver results across complex, interconnected product areas.

Preferred:

• Experience with urgent care, ambulatory care, physician billing, professional claims, or multi-location healthcare organizations.

• Familiarity with agentic AI systems, MCP (Model Context Protocol), retrieval-augmented generation, or similar AI orchestration frameworks.

• Experience designing work queues, exception-based workflows, rules engines, or human-in-the-loop automation systems.

• Knowledge of healthcare transaction and interoperability standards, including X12, HL7, FHIR, electronic remittance advice, and electronic data interchange workflows.

• Experience with claim scrubbers, clearinghouses, payer portals, eligibility systems, coding tools, contract management, or payment platforms.

• Familiarity with CPT, HCPCS, ICD-10-CM, modifiers, medical necessity, payer policies, and common causes of claim rejection or denial.

• Experience with event-driven architectures, workflow orchestration, or real-time messaging systems.

• Background working in regulated industries such as healthcare or financial services.

Travel:

• Anticipate travel up to 15% of the time for client meetings, company gatherings, workflow observations, and industry events - approximately once per quarter.

Every team member exhibits our core values:

• Team First

• Lift Others Up

• Share Openly

• Set and Crush Goals

• Delight the Client

#LI-REMOTE

Equal Opportunity Employer
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