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60 Directv Call Center Supervisor Jobs Hiring Near You

MMC Group

Supervisor - Call Center

Manhattan, NY

$36K - $42K/yr

We are looking for a stellar Call Center Supervisor to oversee Tier 1 and Tier 2 Representitaves. The position will pay between $36,000 - $42,000 / year, depending on experience. We have an opening ...

Virgin Hotels

Call Center Supervisor

Las Vegas, NV · On-site

YOUR MISSION (The ) The Call Center Supervisor will play an important role in managing the operations of the Reservations department for Virgin Hotels Las Vegas within established policies and ...

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DirecTV Jobs Information

Do workers at DIRECTV get paid breaks?

Yes. Most people get paid breaks.
84% of people say they get paid breaks.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.

Does DIRECTV pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
47% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and April 2026.

At DIRECTV, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
76% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 17 people who took the Breakroom Quiz between June 2025 and April 2026.

Is the health insurance from DIRECTV affordable enough for their workers?

Most people say the health insurance costs are okay.
82% of people say the health insurance costs are okay
Based on data from 22 people who took the Breakroom Quiz between April 2025 and April 2026.

Do people get paid time off at DIRECTV?

Most people get paid time off work.
95% of people say they get paid time off.
Based on data from 20 people who took the Breakroom Quiz between June 2025 and April 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule four weeks ahead of time.
  • 13% of people with changing schedules find out their shifts one week or less ahead of time.
  • 7% of people with changing schedules find out their shifts two weeks ahead of time.
  • 7% of people with changing schedules find out their shifts three weeks ahead of time.
  • 73% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 15 people who took the Breakroom Quiz between November 2024 and February 2026.

Do workers at DIRECTV worry about hours?

Most people don’t worry about getting enough hours.
84% of people report they don’t worry about getting enough hours.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and February 2026.

Do DIRECTV workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it for DIRECTV workers to change shifts?

Most people find it hard to change shifts.
70% of people report that it’s hard to change shifts if they need to.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it to get time off at DIRECTV?

Most people find it easy to get time off.
71% of people report it’s easy to get time off.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and April 2026.

Do DIRECTV managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and February 2026.

Do jobs at DIRECTV spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
24% of people report that their job takes up time that they don’t get paid for.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and February 2026.

How easy is it to take sick days at DIRECTV?

Some people find it hard to take sick days.
51% of people report that it’s hard to take time off if they are sick.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and April 2026.

Is working at DIRECTV good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
73% of people who care for a child or other relative report this is a good place to work.
Based on data from 11 people who took the Breakroom Quiz between November 2024 and February 2026.

Do people at DIRECTV feel treated with respect by their managers?

Some people don’t feel treated with respect by their managers.
35% of people say they’re not treated with respect by their managers.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at DIRECTV get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and April 2026.

Is it stressful to work at DIRECTV?

Most people feel stressed out here.
81% of people say they often feel stressed out at work.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at DIRECTV enjoy their jobs?

Only some people enjoy their job.
53% of people report they don’t enjoy their job.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people at DIRECTV recommend working with their team?

Only some people recommend working with their team.
62% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people get enough training when they start at DIRECTV?

Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people get support to advance at DIRECTV?

Only some people are given support to advance their career here.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and April 2026.

Do people think DIRECTV’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers feel well informed about how DIRECTV is doing?

Only some people feel well informed about how the company is doing.
66% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and April 2026.
What other companies are hiring for Call Center Supervisor jobs?
What are the most popular jobs at Directv?
What are the most popular categories at Directv?
Infographic showing various Call Center Supervisor job openings at Directv in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 82% Physical, and 18% Remote job distribution.
Call Center Supervisor

Call Center Supervisor

Serenity Mental Health Centers

Provo, UT

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

Job description

Call Center Supervisor  

Location: Provo, UT  

Employment Type: Full-Time ON-SITE 

Serenity is scaling its member support operation and we're looking for a Call Center Supervisor who knows how to run a call floor that consistently delivers. This isn't a hands-off role - you'll be close to the work, close to your team, and close to the numbers every single day. If you've built your supervisory career in call center, you'll be comfortable here from day one. No industry-specific background required - we bring you up to speed on everything. 

 What You'll Own 

  • Run daily call floor operations with a sharp eye on quality, efficiency, and team output 
  • Build individual development plans for each team member and execute on them consistently 
  • Use call monitoring and performance dashboards to diagnose issues and act on them fast 
  • Absorb escalated situations before they become problems - calm, direct, and resolution-focused 
  • Own compliance with operational standards and internal workflow requirements 
  • Keep the floor running at a pace that is productive without burning people out 
  • Communicate clearly up and down - your team knows where they stand, and so does leadership 
  • Create an environment where accountability is the norm and improvement is always the goal 

 What You Need to Bring 

  • At least 1 year of supervisory experience in a call center setting 
  • Demonstrated ability to manage team KPIs and move numbers in the right direction 
  • Background in hospitality leadership, high-volume retail management, or premium service operations is a strong differentiator - those environments produce exactly the instincts this role requires 
  • You coach people up, not just out - and you have the retention numbers to prove it 
  • Confident making real-time decisions when things get unpredictable on the floor 
  • Organized, consistent, and detail-oriented across every shift - not just when leadership is watching 
  • No industry-specific licensure or prior background required - full training and onboarding included 

 Nice to Have 

  • Experience leading teams through rapid scaling or operational change 
  • Familiarity with scheduling-driven or appointment-based call environments 
  • A track record of promoting from within your own teams 

 What's in It for You 

  • Competitive pay 
  • 90% employer-paid medical, dental, and vision coverage 
  • 401(k) retirement plan 
  • 10 PTO days to start, bumping to 15 after year one, plus 10 paid holidays 
  • Referral bonuses when you help us find great people 
  • Genuine upward mobility in an organization that is actively growing 

About Serenity 

Serenity is a technology-driven company that delivers advanced, evidence-based solutions for members seeking better outcomes. Our call operations team is central to how members experience our company - and we take that seriously. We're looking for leaders who take it seriously too. If you want to run a high-performing team inside a company that's moving fast and investing in its people, this is the right seat. 

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.

Apply