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60 Conduent Quality Analyst Jobs Hiring Near You

Conduent, Inc.

Customer Experience Associate III

NY · Remote

$16.15/hr

... Conduent: * $16.15-$ 20.19 Base Pay based on experience (which may be below your state's minimum ... Expands skills within an analytical or operational process. * Maintains appropriate licenses ...

Conduent, Inc.

Cobol Developer

GA · Remote

$51.50 - $69.50/hr

About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and ... Analysis, design, programming, implementation, maintenance, and enhancement of system that supports ...

Conduent, Inc.

Senior Software Engineer(java)

CT · Remote

$105K - $130K/yr

Apply CI/CD practices to improve development efficiency and product quality. * Design and implement ... Participate across the full software development life cycle including requirements analysis ...

Conduent, Inc.

Manager, Call Center Operations

Albany, NY · On-site

$77K - $101K/yr

Strong analytical, problem-solving, and decision-making abilities. * Excellent communication ... Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different ...

Conduent, Inc.

Production Operations Manager

Plano, TX · On-site

$70K - $75K/yr

Serve as the primary escalation point for production, quality, and SLA issues across all three ... Ensure compliance with all client and Conduent policies, procedures, audit requirements, and ...

Conduent, Inc.

Production Operations Manager

Plano, TX

$70K - $75K/yr

Serve as the primary escalation point for production, quality, and SLA issues across all three ... Ensure compliance with all client and Conduent policies, procedures, audit requirements, and ...

Conduent, Inc.

Call Center Supervisor

NH · Remote

Ability to analyze problems, interpret data, and incorporate feedback to drive improvements ... Flexible Working At Conduent, we want you to be yourself. We recognize that everyone is different ...

Conduent, Inc.

Senior EDI Developer

GA · Remote

$96K - $125K/yr

... scalable, and high-quality EDI solutions. Key Responsibilities * Design, develop, configure ... Analyze system configuration and end-to-end transactional mappings to identify and resolve issues.

Conduent, Inc.

Delivery Supervisor

Lexington, KY · On-site

Conduct quality assurance reviews and evaluate agent performance to ensure service standards are ... Analyze escalations, identify trends, and implement solutions to prevent recurring issues.

Conduent, Inc.

Delivery Supervisor

Lexington, KY · On-site +1

Conduct quality assurance reviews and evaluate agent performance to ensure service standards are ... Analyze escalations, identify trends, and implement solutions to prevent recurring issues.

Conduent, Inc.

Software Testing Engineer

GA · Remote

Software Testing Engineer About the Role Conduent is seeking an experienced Software Testing ... Product and Project Management, Development, Business Analysts, Developers, Quality Assurance, and ...

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Conduent Jobs Information

What is it like to work at Conduent?

Conduent is a global digital transformation company that values innovation, collaboration, and customer-centricity, fostering a dynamic and inclusive work environment.

The company's structure is designed to support a flexible and agile approach, with teams working together to deliver solutions that drive business outcomes for clients across various industries. Conduent's work environment is characterized by a mix of on-site and remote work arrangements, allowing employees to balance work and personal life.

Working at Conduent may appeal to candidates who are passionate about leveraging technology to drive business transformation and are looking for opportunities to develop their skills in a fast-paced and innovative environment.

What makes Conduent an attractive place to work?

Conduent is a leading business process services company that helps organizations transform their operations and improve their customer experiences. The company offers a dynamic work environment that fosters innovation, collaboration, and continuous learning, with opportunities for employees to work on cutting-edge projects and develop new skills. By joining Conduent, professionals can contribute to the company's mission of making a meaningful impact on people's lives and careers, with opportunities for growth, development, and advancement in a global organization.

Do workers at Conduent get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Conduent pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
59% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 83 people who took the Breakroom Quiz between August 2025 and August 2026.

At Conduent, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
54% of people say they have to use vacation days when they’re out sick.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Conduent affordable enough for their workers?

Most people say the health insurance costs are okay.
69% of people say the health insurance costs are okay
Based on data from 62 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Conduent?

Most people get paid time off work.
91% of people say they get paid time off.
Based on data from 82 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 34% of people with changing schedules find out their shifts one week or less ahead of time.
  • 37% of people with changing schedules find out their shifts two weeks ahead of time.
  • 10% of people with changing schedules find out their shifts three weeks ahead of time.
  • 19% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 62 people who took the Breakroom Quiz between November 2024 and July 2026.

Do workers at Conduent worry about hours?

Most people don’t worry about getting enough hours.
73% of people report they don’t worry about getting enough hours.
Based on data from 33 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Conduent workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 34 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it for Conduent workers to change shifts?

Some people find it hard to change shifts.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 81 people who took the Breakroom Quiz between November 2024 and July 2026.

How easy is it to get time off at Conduent?

Some people find it hard to get time off.
43% of people report it’s hard to get time off.
Based on data from 69 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Conduent managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
79% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 34 people who took the Breakroom Quiz between July 2025 and July 2026.

Do jobs at Conduent spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
6% of people report that their job takes up time that they don’t get paid for.
Based on data from 32 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it to take sick days at Conduent?

Most people find it easy to take sick days.
70% of people report that it’s easy to take time off if they are sick.
Based on data from 77 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a Conduent job good for students?

Most students say this is a good place to work if you’re studying.
67% of students report this is a good place to work if you’re studying.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and November 2025.

Is working at Conduent good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
36% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 39 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Conduent feel treated with respect by their managers?

Most people feel treated with respect by their managers.
85% of people say they’re treated with respect by their managers.
Based on data from 74 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Conduent get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 76 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Conduent?

Most people feel stressed out here.
70% of people say they often feel stressed out at work.
Based on data from 83 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Conduent enjoy their jobs?

Only some people enjoy their job.
45% of people report they don’t enjoy their job.
Based on data from 71 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Conduent recommend working with their team?

Only some people recommend working with their team.
58% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 86 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Conduent?

Some people didn’t get enough training when they started.
44% of people report they didn’t get enough training when they started working here.
Based on data from 81 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Conduent?

Most people aren’t given support to advance their career here.
In the last year, 67% of people report not being given support to advance their career here.
Based on data from 83 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people think Conduent’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
90% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 78 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Conduent is doing?

Only some people feel well informed about how the company is doing.
61% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 77 people who took the Breakroom Quiz between July 2025 and July 2026.
What other companies are hiring for Quality Analyst jobs?
What are the most popular jobs at Conduent?
What are the most popular categories at Conduent?
Infographic showing various Quality Analyst job openings at Conduent in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 94% Physical, and 6% Remote job distribution.

Customer Experience Associate III

Conduent, Inc.

NY • Remote

$16.15/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Conduent rating

6.0

Company rating: 6.0 out of 10

Based on 186 frontline employees who took The Breakroom Quiz

36th of 71 rated call and contact centers

Job description

 REMOTE: Customer Associate III 

        (must reside in NY)

Working for you

Here are a few good reasons in addition to competitive pay to work at Conduent:

  • $16.15-$ 20.19 Base Pay based on experience (which may be below your state's minimum wage) 

  • Monday to Friday 7am0-4pm, 8am to 5pm, 9am to 6pm

  • Paid Training
  • Medical, dental and vision benefits
  • 401K and matching
  • Employee discount program
  • Career growth opportunities
  • Positive employee friendly culture

Job Track: 

  • Performs business support or technical work, using data organizing and coordination skills.

  • Performs tasks based on established procedures.

  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

  • General Profile

  • Expands skills within an analytical or operational process.

  • Maintains appropriate licenses, training, and certifications.

  • Applies experience and skills to complete assigned work.

  • Works within established procedures and practices.

  • Establishes the appropriate approach for new assignments.

  • Works with a limited degree of supervision.

Functional Knowledge

  • Has developed skillset in a range of processes, procedures, and systems.

  • Must have intermediate knowledge of Microsoft Applications (Outlook, Excel, Word, etc)

Impact

  • Managing client expectations while servicing escalated customer disputes and maintaining adherence to strict project SLAs & KPIs.  

  • Impacts a team through quality of the services provided and information shared.

  • Uses learned best practices to improve work processes, procedures, and workflows to achieve results and/or improve efficiency.

Problem Solving

  • Ability to problem solve, self-guided.

  • Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility

  • Assesses incoming disputes and client e-mails to provide service immediately, be transferred, or require follow-up for client resolution.

  • Identifies customer needs by referring to case notes and examining each as a specific case.

  • Performs routine customer contact center activities concerning business products and services.

  • Uses standard scripts and established guidelines while under supervision, to meet SLAs.

  • Provides customers with information that is specialized.

  • Communicates in a warm and empathetic manner.

  • Gathers all necessary information to update the database.

  • Escalates issues to senior levels, based on complaints or concerns.

  • Explains company policies to customers.

  • Responsible for the end-to-end resolution of customer issues.

  • Performs other duties as assigned.

  • Complies with all policies and standards.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.  For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $16.15-$ 20.19 base pay.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduent's ADAAA Accommodation Policy.

What Conduent employees say

Pay

Benefits

Hours and flexibility

Workplace

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About Conduent

Sourced by ZipRecruiter

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Florham Park, NJ, US

Year founded

2017

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