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60 Concentrix Call Center Supervisor Jobs Hiring Near You

Spay Neuter Network

Call Center Supervisor

Crandall, TX · On-site

$19 - $21/hr

The Call Center Supervisor is responsible for overseeing the daily operations of the call center team, ensuring high levels of customer satisfaction, service quality, and operational efficiency. This ...

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Concentrix Jobs Information

What is it like to work at Concentrix?

Concentrix is a global company that values diversity, inclusivity, and employee empowerment, fostering a collaborative and dynamic work environment. The company's structure is designed to support flexible work arrangements, with teams often working in modern, technology-enabled facilities that promote productivity and employee well-being. Working at Concentrix may appeal to individuals seeking a challenging and rewarding career in customer experience, technology, or business process outsourcing, with opportunities for professional growth and development in a global organization.

What makes Concentrix an attractive place to work?

Concentrix is a leading global business services company that provides a wide range of solutions to clients across various industries, positioning itself as a key player in the outsourcing and customer experience management space. The company offers a dynamic work environment that fosters innovation, collaboration, and continuous learning, with opportunities for employees to develop new skills and work on diverse projects. By joining Concentrix, professionals can contribute to delivering exceptional customer experiences, drive business growth, and advance their careers in a rapidly evolving industry.

Do workers at Concentrix get paid breaks?

Yes. Most people get paid breaks.
85% of people say they get paid breaks.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Concentrix pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
78% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 76 people who took the Breakroom Quiz between July 2025 and July 2026.

At Concentrix, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
70% of people say they have to use vacation days when they’re out sick.
Based on data from 77 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from Concentrix affordable enough for their workers?

Only some people say the health insurance costs are okay.
66% of people say the health insurance costs are okay
Based on data from 50 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get paid time off at Concentrix?

Most people get paid time off work.
99% of people say they get paid time off.
Based on data from 79 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 36% of people with changing schedules find out their shifts one week or less ahead of time.
  • 41% of people with changing schedules find out their shifts two weeks ahead of time.
  • 9% of people with changing schedules find out their shifts three weeks ahead of time.
  • 14% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 128 people who took the Breakroom Quiz between November 2024 and August 2026.

Do workers at Concentrix worry about hours?

Most people don’t worry about getting enough hours.
84% of people report they don’t worry about getting enough hours.
Based on data from 148 people who took the Breakroom Quiz between November 2024 and August 2026.

Do Concentrix workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
52% report that they don’t have enough control over which shifts they work.
Based on data from 152 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it for Concentrix workers to change shifts?

Some people find it hard to change shifts.
59% of people report that it’s hard to change shifts if they need to.
Based on data from 32 people who took the Breakroom Quiz between June 2025 and June 2026.

How easy is it to get time off at Concentrix?

Some people find it hard to get time off.
43% of people report it’s hard to get time off.
Based on data from 60 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Concentrix managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
89% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 155 people who took the Breakroom Quiz between November 2024 and August 2026.

Do jobs at Concentrix spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
21% of people report that their job takes up time that they don’t get paid for.
Based on data from 155 people who took the Breakroom Quiz between November 2024 and August 2026.

How easy is it to take sick days at Concentrix?

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 72 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a Concentrix job good for students?

Only some students say this is a good place to work if you’re studying.
55% of students report this isn’t a good place to work if you’re studying.
Based on data from 20 people who took the Breakroom Quiz between November 2024 and August 2026.

Is working at Concentrix good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
35% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 46 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at Concentrix feel treated with respect by their managers?

Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 72 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Concentrix get to take their breaks without interruption?

Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 77 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Concentrix?

Most people feel stressed out here.
74% of people say they often feel stressed out at work.
Based on data from 82 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Concentrix enjoy their jobs?

Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 60 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Concentrix recommend working with their team?

Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 80 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Concentrix?

Some people didn’t get enough training when they started.
46% of people report they didn’t get enough training when they started working here.
Based on data from 76 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Concentrix?

Only some people are given support to advance their career here.
In the last year, 53% of people report not being given support to advance their career here.
Based on data from 66 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Concentrix’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 71 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how Concentrix is doing?

Only some people feel well informed about how the company is doing.
55% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 69 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Call Center Supervisor jobs?

What are the most popular jobs at Concentrix?

What are the most popular categories at Concentrix?

Infographic showing various Call Center Supervisor job openings at Concentrix in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 95% Physical, and 5% Remote job distribution.

Call Center Supervisor

Tri State Urologic Services

Cincinnati, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Description:

Join a company that has been voted Top Workplaces, Best Places to Work, Healthiest Employers and Best Workplaces in Ohio!!! Click on the link to our video below to learn more about us!


https://www.youtube.com/watch?v=SdY7gWpaQ0o


This position is in our office located at:

10220 Alliance Road

Cincinnati OH 45242


NO WEEKENDS, NO EVENINGS, NO HOLIDAYS


We offer competitive pay as well as PTO, Holiday pay, and comprehensive benefits package!

Benefits:

· Health insurance

· Dental insurance

· Vision insurance

· Life Insurance

· Pet Insurance

· Health savings account

· Paid sick time

· Paid time off

· Paid holidays

· Profit sharing

· Retirement plan


GENERAL SUMMARY

The Call Center Supervisor is in charge of overseeing a team of call center representatives, monitoring their performance, providing feedback and coaching, and resolving any issues that arise during the calls. The Call Center Supervisor also communicates with other supervisors and managers to ensure consistency and alignment across the call center.

Requirements:

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

  • Answers staff questions and provides guidance and feedback.
  • Takes over calls when needed if escalated for customer service satisfaction.
  • Measures performance with key metrics such as call abandonment and call waiting.
  • Oversees staff work schedule to ensure proper skill mix and adequate staffing levels are maintained during each workday.
  • Manages staff performance, provides real-time coaching and feedback, and holds individuals accountable to meet or exceed the performance standards.
  • Resolves any technical issues that affect the call center representatives or the customers.
  • Performs other position related duties as assigned.
  • Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

  • N/A

KNOWLEDGE | SKILLS | ABILITIES

  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Customer-oriented with ability to remain calm in difficult situations.
  • Strong problem-solving skills.
  • Skill in using computer programs and applications including Microsoft Office.
  • Complies with HIPAA regulations for patient confidentiality.
  • Ability to work independently and manage deadlines.

EDUCATION REQUIREMENTS

  • High School Diploma or equivalent required. Associate or higher degree preferred.

EXPERIENCE REQUIREMENTS

  • Must have previous call center experience.
  • Must have previous work experience in healthcare - medical group practice strongly preferred.

REQUIRED TRAVEL

  • N/A

PHYSICAL DEMANDS

Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Floor to Waist, 1-25 lbs. Occasional: from 2% to 33%

Floor to Waist, 26-50 lbs. Seldom: up to 2%

Tri State Urologic Services P.S.C. logo

About Tri State Urologic Services P.S.C.

Sourced by ZipRecruiter

The Urology Group is one of the largest single specialty groups of urologists in the United States. Our group consists of more than 35 board-certified urologists with convenient neighborhood offices and a state-of-the-art outpatient surgery center in Norwood. Together, we offer our patients a comprehensive team of urologic healthcare providers – Greater Cincinnati’s and Northern Kentucky’s premier healthcare resource in this specialty. As dedicated urologists, we provide the most advanced medical and surgical care of the urinary tract in men and women, and the reproductive system in men. And as caregivers, we understand that the healing process is much more than a diagnosis and treatment protocol. For more than 25 years, our 45+ physicians in 15 locations have had one mission: to partner with our patients to improve their lives. We accomplish this every day by: Partnering with our patients to help find long-term solutions to their conditions Focusing on patient care as our primary responsibility Fostering respect for patients and employees Embracing diversity Pursuing advanced patient care options Giving back to our community Seeking corporate excellence A premier network of urology specialists

Industry

Health care and social assistance

Company size

201 - 500 Employees

Headquarters location

Norwood, OH, US

Social media

Facebook

View All Tri State Urologic Services P.S.C. Jobs