Job Summary We are seeking a highly skilled and motivated Technical Support Engineer 2 to join our dynamic support team. In this role, you will be responsible for providing advanced technical support ...
61 Cloudera Technical Support Engineer Jobs Hiring Near You
Job Summary We are seeking a highly skilled and motivated Technical Support Engineer 2 to join our dynamic support team. In this role, you will be responsible for providing advanced technical support ...
Technical Support Engineer Department: Engineering Employment Type: Full Time Location: US - Remote Reporting To: Dave Johnson Description Join Franklin Electric on our mission to empower communities ...
Technical Support Engineer Department: Engineering Employment Type: Full Time Location: US - Remote Reporting To: Dave Johnson Description Join Franklin Electric on our mission to empower communities ...
Technical Support Engineer
Austin, TX · On-site
An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID: 46288 As a Technical Support Engineer, you will be responsible for analyzing and resolving technical ...
Technical Support Engineer
Austin, TX · On-site
An Amazing Career Opportunity for a Technical Support Engineer!! Location: Austin, Texas Job ID: 46288 As a Technical Support Engineer, you will be responsible for analyzing and resolving technical ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...
As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...
As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...
Technical Support Engineer
Sunnyvale, CA · On-site
$90K - $110K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...
Technical Support Engineer
Orlando, FL · On-site
Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.
Technical Support Engineer
Orlando, FL · On-site
Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.
Technical Support Engineer
$44K - $60K/yr
As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments. You'll diagnose complex technical ...
Technical Support Engineer
$44K - $60K/yr
As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments. You'll diagnose complex technical ...
Technical Support Engineer
Sunnyvale, CA · On-site
$88K - $107K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...
Technical Support Engineer
Sunnyvale, CA · On-site
$88K - $107K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...
Technical Support Engineer
Orlando, FL · On-site
Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.
Quick apply
Technical Support Engineer
Orlando, FL · On-site
Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.
Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.
Quick apply
Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.
Technical Support Engineer
Orlando, FL · On-site
Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.
Technical Support Engineer
Orlando, FL · On-site
Job Overview The Technical Support Engineer is a key member of the Technical Support team, providing critical assistance to Christie Lites customers, internal repair technicians, and operations staff.
Technical Support Engineer
San Francisco, CA · On-site +1
$90K - $120K/yr
The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...
Technical Support Engineer
San Francisco, CA · On-site +1
$90K - $120K/yr
The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...
Technical Support Engineer
Sunnyvale, CA · On-site
$88K - $107K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...
Technical Support Engineer
Sunnyvale, CA · On-site
$88K - $107K/yr
As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...
Technical Support Engineer
Warren, MI · On-site
A typical Technical Support Engineer is responsible for obtaining blueprints, inspecting hardware, tracking project updates, compiling data, and assisting engineering teams overcome project ...
Technical Support Engineer
Warren, MI · On-site
A typical Technical Support Engineer is responsible for obtaining blueprints, inspecting hardware, tracking project updates, compiling data, and assisting engineering teams overcome project ...
Technical Support Engineer
Italy, TX · On-site
As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring ...
Technical Support Engineer
Italy, TX · On-site
As we expand our product portfolio and global presence, our Delivery department is hiring a Technical Support Engineer to execute on delivering excellent support to resolve technical issues and bring ...
Technical Support Engineer
$39.21 - $44.13/hr
Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers ...
Quick apply
Technical Support Engineer
$39.21 - $44.13/hr
Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers ...
Technical Support Engineer
Fremont, CA · On-site
$100K - $148K/yr
The technical support engineer will apply scientific methodologies and robust statistical techniques to optimize applications for the high-volume manufacturing (HVM) fab environment: and provide ...
Technical Support Engineer
Fremont, CA · On-site
$100K - $148K/yr
The technical support engineer will apply scientific methodologies and robust statistical techniques to optimize applications for the high-volume manufacturing (HVM) fab environment: and provide ...
Technical Support Engineer
Yonkers, NY · On-site
As a Tier 2 Technical Support Engineer, you are the bridge between our users and our engineering team. You will handle challenging technical escalations involving component failure, cut quality ...
Technical Support Engineer
Yonkers, NY · On-site
As a Tier 2 Technical Support Engineer, you are the bridge between our users and our engineering team. You will handle challenging technical escalations involving component failure, cut quality ...
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Medical, Life, Retirement, PTO
Posted 21 days ago
NetApp rating
9.4
Based on 5 frontline employees who took The Breakroom Quiz
2nd of 483 rated business services
Job description
Job Summary
We are seeking a highly skilled and motivated Technical Support Engineer 2 to join our dynamic support team. In this role, you will be responsible for providing advanced technical support to our customers, troubleshooting complex issues, and ensuring high levels of customer satisfaction. You will work closely with cross-functional teams, including engineering, product management, and sales, to resolve technical problems and improve our products and services.
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Troubleshoot and resolve complex technical issues related to software, hardware, and network configurations.
- Collaborate with engineering and product teams to identify, document, and escalate product bugs and feature requests.
- Develop and maintain technical documentation, knowledge base articles, and support resources.
- Conduct training sessions and webinars for customers and internal teams.
- Assist in the development and implementation of support processes and best practices.
- Monitor and report on support metrics and customer feedback to drive continuous improvement.
Job Requirements
- Resolve customer incidents reported via chat, phone, through the NetApp Support Site, or Active IQ with
customers, partners, and internal field engineers. - Read and analyze various system and application logs to determine where an issue is.
- Research customer issues in a timely manner and follow up directly with customers on recommendations and
action plans. - Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal
tools, to provide the most effective solutions to customer issues. - Provide timely updates to customers on status and progress of cases and properly set expectations.
- Prioritize and manage several open issues at one time.
- Participate actively in level 1 Swarming events.
- Collaborate with other Technical Support Engineers who may need assistance working a case.
- Achieve KCS Publisher within 12 months of start date.
- Create, link and/or improve Support Knowledge Base to document issues, errors, and solutions so repeated
problems can be solved quicker. - Ensure issues are documented thoroughly in the Case Management system, clearly citing customer's problem,
business impact, troubleshooting steps, any steps taken to reproduce the issue, resolution, and any other
pertinent information. - Share best practices with Technical Support Center staff and learn about new technologies and complimentary
storage applications. - Begin to focus on an area of technical specialization and attend classes, complete lab projects, collaborate with
other Technical Support Engineers on cases that will help cultivate that expertise
Competencies:
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing
environment. - Ability to follow standard process, technical product support principles, and practices, escalating when
necessary. - Follows instruction and process in their approach to problem solving.
- Good troubleshooting skills
Solid understanding of some of the following protocols and applications:
- NFS, the Network File System protocol
- SMB, the Server Message Block protocol
- SAN connectivity methodologies for storage systems
- TCP/IP and Networking
- RAID Levels and fundamentals
- NetApp Storage System operating systems such as ONTAP
- NetApp solutions developed around specific applications involving and/or FAS/AFF storage
systems
Education
A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field, or equivalent work
experience.
Compensation:
The target salary range for this position is 79,050 - 117,700 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.