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61 Autodesk Customer Success Manager Jobs Hiring Near You

Autodesk

Business Customer Success Manager

Novi, MI

$72K - $128K/yr

Drive measurable ROI by aligning Autodesk solutions to customers' businessobjectivesand industry ... Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other ...

Autodesk

Business Customer Success Manager

Denver, CO

$72K - $128K/yr

Drive measurable ROI by aligning Autodesk solutions to customers' businessobjectivesand industry ... Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other ...

Autodesk

$72K - $128K/yr

Drive measurable ROI by aligning Autodesk solutions to customers' businessobjectivesand industry ... Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other ...

Autodesk

Manager, Customer Success

Portland, OR · On-site

$87K - $156K/yr

Autodesk is looking for a Manager, Customer Success to lead a team of Customer Success Managers (CSMs) supporting our AOS business in AMER. In this role, you will guide your team to help customers ...

Autodesk

$72K - $128K/yr

Job Requisition ID # 26WD97711 Customer Success Team @Autodesk In the Customer Success organization ... Proficiency in Salesforce or similar CRM systems * Experience with SaaS, cloud-based software, or ...

Autodesk

Senior Technical Account Manager

Montreal, QC · On-site

Job Requisition ID # 26WD96542 L'affichage de poste en francais suivra / The French job posting follows. 26WD96542, Senior Technical Account Manager Position overview Autodesk Customer Success is ...

Autodesk, Inc.

Manager, Customer Success

Portland, OR · On-site

$87K - $156K/yr

Autodesk is looking for a Manager, Customer Success to lead a team of Customer Success Managers (CSMs) supporting our AOS business in AMER. In this role, you will guide your team to help customers ...

Autodesk

Senior Technical Account Manager

Novi, MI

Job Requisition ID # 26WD96542 L'affichage de poste en francais suivra / The French job posting follows. 26WD96542, Senior Technical Account Manager Position overview Autodesk Customer Success is ...

Cupix

Customer Success Manager

Round Rock, TX · On-site +1

We are seeking a talented and passionate Customer Success Manager Your Responsibilities: We're ... Autodesk Revit, Navisworks, and ACC is preferred. * Experience with 4D simulation software ...

Mojo

Customer Success Manager

Richardson, TX · On-site

$40K - $42K/yr

Customer Success Manager Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power ...

Mojo

Customer Success Manager

Richardson, TX · On-site

$40K - $42K/yr

Customer Success Manager Our team is looking for a dynamic and excited candidate to join our Customer Success team. Our Customer experience team delivers innovative and reliable solutions to power ...

Decisions

Customer Success Manager

Virginia Beach, VA · On-site

Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...

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Autodesk Jobs Information

What is it like to work at Autodesk?

Autodesk is a company that values innovation, creativity, and collaboration, fostering a culture that encourages employees to think outside the box and push the boundaries of technology.

The company has a diverse range of teams, including software developers, designers, and engineers, working together to create cutting-edge products and solutions for industries such as architecture, engineering, and construction. Autodesk's offices often feature open workspaces, collaborative areas, and access to the latest technology, allowing employees to work efficiently and effectively.

Working at Autodesk may appeal to candidates who are passionate about technology, design, and innovation, and who are looking for a dynamic and challenging work environment that offers opportunities for growth and development in a rapidly evolving industry.
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Infographic showing various Customer Success Manager job openings at Autodesk in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 67% Physical, and 33% Remote job distribution.
Business Customer Success Manager

Business Customer Success Manager

Autodesk

Novi, MI

$72K - $128K/yr

Full-time

Posted 3 days ago

Autodesk rating

9.5

Company rating: 9.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

7th of 190 rated software companies

Job description

Job Requisition ID #

26WD99167

Position Overview

The Business Customer Success Manager (CSM) plays a strategic role in driving measurable business outcomes for Autodesk'sBusiness Plan customers. This role owns the post-sale customer relationship across the "Onboard," "Use," and "Extend" stages of the lifecycle, ensuring customers realize long-term value from their investment in Autodesk solutions.

You will manage a portfolio of accounts primarily within the Architecture, Engineering, and Construction (AEC) industry, partnering closely with customer stakeholders to build and execute tailored Customer Success Plans aligned to their strategic initiatives, operational priorities, and growthobjectives.

This role is ideal for someone who understands the unique challenges of construction and AEC organizations - including project-based workflows, digital transformation efforts, and evolving delivery models - and can translate Autodesk capabilities into tangible business impact.

You willoperatewithin a highly collaborative ecosystem that includes Sales, Technical Sales, Channel Partners, Technical Support, and Client Services, serving as thevoice of the customer and ensuring long-term customer health.

Responsibilities

  • Own the post-sale customer relationship for an assigned portfolio of customers

  • Drive measurable ROI by aligning Autodesk solutions to customers' businessobjectivesand industry-specific challenges

  • Co-create and execute Customer Success Plans that define success criteria,adoptionmilestones, and value realization outcomes

  • Establish success metrics and track progress through regular business reviews and strategic planning sessions

  • Monitor product usage, customer health signals, and engagement data -leveragingCustomer Success platforms (e.g., Gainsight or similar tools) to proactively mitigate risk andidentifygrowth opportunities

  • Identifyand support at-risk accounts through targeted adoption and enablement strategies

  • Document and articulate customer value realization through business cases and success stories

  • Collaborate cross-functionally with Sales and Channel Partners to drive expansion, retention, and long-term account growth

  • Engage confidently with stakeholders at all levels, from end users and IT administrators to executive decision-makers

Minimum Qualifications

  • Up to 5 years of experience in Customer Success, Account Management, Sales, Renewals, or other customer-facing roles

  • Demonstrated ability to uncover customer business challenges and align solutions to strategic outcomes

  • Experience building mutual success plans, business cases, or documented account strategies

  • Experience working with complex organizations managing multiple priorities and stakeholders

  • Strong executive-level communication and presentation skills

  • Customer-first mindset with high emotional intelligence

  • Ability to prioritize and manage multiple complex accounts simultaneously

  • Proven ability to collaborate across internal and external stakeholders

Preferred Qualifications

  • Experience within the Construction, Architecture, Engineering, or broader AEC industry

  • Understanding of construction project lifecycles, field-to-office workflows, or digital transformation initiatives

  • Experience using Customer Success platforms such as Gainsight (or similar tools) to manage health scoring, success plans, and proactive engagement strategies

  • Familiarity with usage analytics, health metrics, and value realization reporting

  • Experience working in a partner-led or channel ecosystem

Learn More

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary transparency

Salary is one part of Autodesk's competitive compensation package. For U.S.-based roles, we expect a starting base salary between $72,000 and $128,260. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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Please search for open jobs and apply internally (not on this external site).

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About Autodesk

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Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. For more information visit autodesk.com or follow @autodesk.

Industry

Software development

Company size

10,000+ Employees

Headquarters location

San Rafael, CA, US

Year founded

1982

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