Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...
61 Autodesk Customer Success Manager Jobs Hiring Near You
Customer Success Manager Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted ...
Customer Success Manager
Dallas, TX · On-site +1
Customer Success Manager Location: US, or Canada (Remote) Department: Customer Success Reports To: VP of Customer Success / Chief Operating Officer About Soutron Global Soutron Global is an ...
Customer Success Manager
Dallas, TX · On-site +1
Customer Success Manager Location: US, or Canada (Remote) Department: Customer Success Reports To: VP of Customer Success / Chief Operating Officer About Soutron Global Soutron Global is an ...
Customer Success Manager
$85K - $95K/yr
The Customer Success Manager (CSM) is actively involved with and takes ownership of customer relationships, promotes software adoption, addresses customer issues, identifies new business and ...
Customer Success Manager
$85K - $95K/yr
The Customer Success Manager (CSM) is actively involved with and takes ownership of customer relationships, promotes software adoption, addresses customer issues, identifies new business and ...
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients, ensuring their success and satisfaction with our products and services.
Customer Success Manager
Philadelphia, PA · Hybrid
$89K - $148K/yr
Customer Success Manager (CSM) Location: Philadelphia, PA/ Houston, TX Employment Type: Full time (Hybrid -2-3 days onsite) Customer Success Managers (CSM) are the customer's primary contact to help ...
Customer Success Manager
Philadelphia, PA · Hybrid
$89K - $148K/yr
Customer Success Manager (CSM) Location: Philadelphia, PA/ Houston, TX Employment Type: Full time (Hybrid -2-3 days onsite) Customer Success Managers (CSM) are the customer's primary contact to help ...
Customer Success Manager
$70K - $100K/yr
Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...
Customer Success Manager
$70K - $100K/yr
Customer Success Manager Oakland, CA Join the team that's building the future of work, today. At Bee Genius, we thrive on innovation and pushing the boundaries -- and we are pushing the boundaries of ...
Customer Success Manager
Chicago, IL · Hybrid
$100K - $115K/yr
In the Enterprise Customer Success Manager role, you will be managing a variety of named accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to ...
New
Customer Success Manager
Chicago, IL · Hybrid
$100K - $115K/yr
In the Enterprise Customer Success Manager role, you will be managing a variety of named accounts across our global customer base. You will be responsible for driving adoption and outcomes leading to ...
New
Customer Success Manager
$15K - $25K/mo
Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...
Customer Success Manager
$15K - $25K/mo
Customer Success Manager Captivea is a leading Odoo Gold Partner with a global presence across the USA, France, Switzerland, Canada, Singapore, and India. We help growing and mid-market companies ...
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager
New York, NY · On-site +1
$105K - $130K/yr
The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...
Customer Success Manager
New York, NY · On-site +1
$105K - $130K/yr
The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...
Customer Success Manager
New York, NY · Remote
$105K - $130K/yr
The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...
Customer Success Manager
New York, NY · Remote
$105K - $130K/yr
The core mission of the Customer Success Manager: Drives customer satisfaction, retention, and expansion with our current enterprise customers. Serves as a strategic advisor, ensuring they're seeing ...
Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success Manager, you'll play a pivotal role in ensuring that our customers are getting value and ...
Customer Success Manager Location: San Mateo, California Employment Type: Full Time As a Customer Success Manager, you'll play a pivotal role in ensuring that our customers are getting value and ...
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
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Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager
Draper, UT · On-site
Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...
Quick apply
Customer Success Manager
Draper, UT · On-site
Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...
Customer Success Manager
Dallas, TX · Remote
Customer Success Manager Location: US, or Canada (Remote) Department: Customer Success Reports To: VP of Customer Success / Chief Operating Officer About Soutron Global Soutron Global is an ...
Customer Success Manager
Dallas, TX · Remote
Customer Success Manager Location: US, or Canada (Remote) Department: Customer Success Reports To: VP of Customer Success / Chief Operating Officer About Soutron Global Soutron Global is an ...
Customer Success ManagerCompany: Recruit CRM Recruit CRM is an all-in-one software solution tailored for recruitment and headhunting/executive search firms. Trusted by agencies in over 100 countries ...
Quick apply
Customer Success ManagerCompany: Recruit CRM Recruit CRM is an all-in-one software solution tailored for recruitment and headhunting/executive search firms. Trusted by agencies in over 100 countries ...
The Customer Success Manager is responsible for ensuring the success, satisfaction, and ongoing value realization of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires a ...
The Customer Success Manager is responsible for ensuring the success, satisfaction, and ongoing value realization of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires a ...
Customer Success Manager
Kalamazoo, MI · Remote
Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...
Customer Success Manager
Kalamazoo, MI · Remote
Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...
Customer Success Manager
OR · Remote
Customer Success Manager (CSM) Location: Remote Northeast, US (with travel to customer locations up to 50%) About Canopy Canopy is the Connected Safety Platform dedicated to keeping medical personnel ...
Customer Success Manager
OR · Remote
Customer Success Manager (CSM) Location: Remote Northeast, US (with travel to customer locations up to 50%) About Canopy Canopy is the Connected Safety Platform dedicated to keeping medical personnel ...
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager - Enterprise * Manage a portfolio of 25-30 enterprise accounts * Focus on scalable engagement, retention, and expansion * Balance strategic conversations with operational ...
Customer Success Manager
Atlanta, GA · On-site
Customer Success Manager - Enterprise * Manage a portfolio of 25-30 enterprise accounts * Focus on scalable engagement, retention, and expansion * Balance strategic conversations with operational ...
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Working at Autodesk may appeal to candidates who are passionate about technology, design, and innovation, and who are looking for a dynamic and challenging work environment that offers opportunities for growth and development in a rapidly evolving industry.
The company has a diverse range of teams, including software developers, designers, and engineers, working together to create cutting-edge products and solutions for industries such as architecture, engineering, and construction. Autodesk's offices often feature open workspaces, collaborative areas, and access to the latest technology, allowing employees to work efficiently and effectively.
Working at Autodesk may appeal to candidates who are passionate about technology, design, and innovation, and who are looking for a dynamic and challenging work environment that offers opportunities for growth and development in a rapidly evolving industry.
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Posted 8 days ago
Job description
Customer Success Manager
Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development.
The Customer Success Manager is responsible for proactively and prescriptively driving customer post sale activities to ensure customers receive maximum value from their purchases. This role acts as an advocate and consultant, leveraging account and industry knowledge to drive growth. The Customer Success Manager orchestrates an organization's capability to deliver an appropriate and integrated customer experience and executes programs to drive adoption and positive business outcomes, ensuring retention, expansion, and customer loyalty. The Customer Success Manager is responsible for proactively and prescriptively driving customer post sale activities to ensure customers receive maximum value from their purchases. This role acts as an advocate and consultant, leveraging account and industry knowledge to drive growth. The Customer Success Manager orchestrates an organization's capability to deliver an appropriate and integrated customer experience and executes programs to drive adoption and positive business outcomes, ensuring retention, expansion, and customer loyalty.
Roles/Responsibilities:
Skills:
Decisions is a fast-growing, private-equity-backed technology company that provides an integrated workflow and rules platform for business process automation (BPA). Trusted by top Fortune 500 firms and SMBs worldwide, Decisions empowers diverse industries around the globe to streamline and improve their processes, enhancing efficiency and yielding results, regardless of technical expertise. This no-code automation platform seamlessly integrates AI tools, rules engines, and workflow management, enabling the transformation of customer experiences, modernization of legacy systems, and the achievement of automation goals three times faster than traditional software development.
The Customer Success Manager is responsible for proactively and prescriptively driving customer post sale activities to ensure customers receive maximum value from their purchases. This role acts as an advocate and consultant, leveraging account and industry knowledge to drive growth. The Customer Success Manager orchestrates an organization's capability to deliver an appropriate and integrated customer experience and executes programs to drive adoption and positive business outcomes, ensuring retention, expansion, and customer loyalty. The Customer Success Manager is responsible for proactively and prescriptively driving customer post sale activities to ensure customers receive maximum value from their purchases. This role acts as an advocate and consultant, leveraging account and industry knowledge to drive growth. The Customer Success Manager orchestrates an organization's capability to deliver an appropriate and integrated customer experience and executes programs to drive adoption and positive business outcomes, ensuring retention, expansion, and customer loyalty.
Roles/Responsibilities:
- Proactively build strategic relationships with decision-makers, influencers, and key stakeholders and identify new opportunities where the solution will add value.
- Engage with customer on Quarterly Business Reviews
- Drive product adoption and success
- Consistently deliver on economic and customer centric performance measures
- Understand a customer's overall use of the organization's products, services, education, and support services
- Capture a customer's business priorities, overall technology landscape, and organization to drive positive business outcomes through joint customer success plans
- Attentively monitor customer health and manage potential risks before they manifest
- Act as an internal advocate between customers and business functions (e.g., customer support, professional services, education) to ensure the appropriate resources are engaged to address specific obstacles impeding product/service adoption
- Provide proactive onboarding support to ensure a positive customer experience and expedite time to first value with a new product or solution
- Identify customer case studies and recruit potential advocates to serve as references, and facilitate introductions to the appropriate program team
- Leverage customer health data to identify expansion opportunities, churn risks, and impacts on outcomes achievement and value realization
- Drive renewal readiness efforts and align account teams by documenting licensed technology; executive sponsors, champions, and/or retention group members; outcomes achievement; usage status; and adoption
- Forecast renewals, identify risk, and maintain a strong customer renewal rate in partnership with the account team
- Understand and document the adoption and relevance of all licensed products or services for assigned accounts through customer success platforms and/or sales account management software; ensure internal stakeholders are aware of any limitations to adoption or risks to renewal
- Coordinate adoption-enhancing activities to mitigate any identified risk
- Build and maintain strong working relationships with colleagues in sales, customer marketing, services, support, operations, product development, and product marketing to cultivate cooperation in customer activities
- Customer retention rate
- Customer churn rate
- Predetermined expansion goals
- Development of customer advocates and/or references
- Multithreaded account profiles
- Customer value attainment
- Customer health
- Bachelor's degree or equivalent is required
- Master's degree/MBA or equivalent is a plus
- Three to five years of experience in customer success, account management, sales, service/support, or a related area in the same industry or a similar/adjacent industry
- Experience in managing a book of customer relationships with proven ability to drive alignment within customer environments at executive and functional levels
- Management and achievement of retention, growth, and profitability goals
- Experience in driving customers toward achievement of desired business outcomes
- Experience in building collaborative relationships internally across sales, marketing, product, and support to facilitate a seamless customer experience
Skills:
- Ability to communicate effectively at all levels - including senior management and technical personnel
- Ability to work within a fast-paced and dynamic environment
- Ability to multitask and stay organized
- Proven time-management skills
- Proven customer-relationship skills
- Demonstrated strong communication, collaboration, and presentation skills
- Ability to be agile and manage change
- Demonstrated proficiency in Microsoft 365, relevant SFA systems, and customer success technologies
- Demonstrated consultative skills
- Strong analytical skills
- Ability to manage and coordinate escalations
- Collaborative
- Customer-centric orientation
- Cross-functional leader
- Strong decision-maker
- Desire to design and improve processes
- Data and insights driven
- Goal oriented
- Empathetic
- Clear communicator
- High level of intellectual curiosity
- Comfortable working under tight deadlines
- Able to solve problems and meet goals in creative ways - sometimes with limited resources
- Able to identify and leverage resources outside the direct reporting structure
- The organization, its product/solution offerings, and its value proposition
- Key industries and market segments
- Customer lifecycle methodology and key processes
- Customer account buying and retention roles and personas
- Customer success technologies, platforms, and tools
- Customer success metrics