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ASM Research

60 Asm Research User Experience Designer Jobs Hiring Near You

ASM Research

Application Developer (ServiceNow Developer)

$55.25 - $76/hr

Experience designing and maintaining integrations using REST/SOAP APIs in an enterprise environment ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Citrix Administrator - Senior

Monitor Citrix environment health, performance, and user experience. * Participate in 24x7 on-call ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Customer Support Lead

Fairfax, VA · On-site

Oversees service desk operations, incident and request management, and user experience initiatives ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Customer Support Lead

Fairfax, VA · On-site

Oversees service desk operations, incident and request management, and user experience initiatives ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Computer User Support Specialist

Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ... It is not designed to contain or be interpreted as a comprehensive inventory of all duties ...

ASM Research

Senior Tririga Developer

Alexandria, VA · On-site

$93K - $128K/yr

... Tririga UX Framework, Java development, and MS SQL Server. - Ability to obtain Public Trust ... for ASM Research positions vary depending on multiple factors; including but not limited to ...

ASM Research

Training Specialist Journeyman

Fairfax, VA · On-site

The Training Specialist Journeyman designs, develops, and delivers user training programs to ensure ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Business Analyst

Experience with Agile Lifecycle Management tools (such as Rational Team Concert (RTC) or JIRA ... for ASM Research positions vary depending on multiple factors; including but not limited to ...

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

Ability to document procedures and create end-user guides. * Experience working with cross ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

App Packaging Specialist

... established AFS user experience patterns (e.g., MAM job aids showing app protection flows ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Integration Engineer - Journeyman

San Antonio, TX · On-site

$94K - $127K/yr

Demonstrated experience designing and executing integration tests for APIs, middleware, and message ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Integration Engineer - Journeyman

San Antonio, TX · On-site

$89K - $120K/yr

Demonstrated experience designing and executing integration tests for APIs, middleware, and message ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

ASM Research

Systems Administrator

Experience providing user support for server-backed services such as login or access issues ... Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple ...

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ASM Research Jobs Information

Do workers at ASM Research get paid breaks?

Yes. Most people get paid breaks.
88% of people say they get paid breaks.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and April 2026.

Does ASM Research pay people when they’re sick?

Yes. Most people get paid when they’re sick.
77% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

At ASM Research, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
67% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Is the health insurance from ASM Research affordable enough for their workers?

Most people say the health insurance costs are okay.
83% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between April 2025 and May 2026.

Do people get paid time off at ASM Research?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 9 people who took the Breakroom Quiz between July 2025 and May 2026.

Do workers at ASM Research worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to get time off at ASM Research?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and May 2026.

Do ASM Research managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

Do jobs at ASM Research spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and December 2025.

How easy is it to take sick days at ASM Research?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research feel treated with respect by their managers?

Most people feel treated with respect by their managers.
92% of people say they’re treated with respect by their managers.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research get to take their breaks without interruption?

Most people get breaks without interruption.
93% of people report that they get to take their breaks without interruption.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Is it stressful to work at ASM Research?

Some people feel stressed out here.
43% of people say they often feel stressed out at work.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research enjoy their jobs?

Most people enjoy their job.
82% of people report they enjoy their job.
Based on data from 11 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people at ASM Research recommend working with their team?

Most people recommend working with their team.
79% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get enough training when they start at ASM Research?

Most people got enough training when they started.
77% of people report they got enough training when they started working here.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people get support to advance at ASM Research?

Most people are given support to advance their career here.
In the last year, 67% of people report being given support to advance their career here.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and May 2026.

Do people think ASM Research’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between February 2025 and May 2026.

Do workers feel well informed about how ASM Research is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 12 people who took the Breakroom Quiz between February 2025 and April 2026.

What other companies are hiring for User Experience Designer jobs?

What are the most popular jobs at Asm Research?

What are the most popular categories at Asm Research?

Infographic showing various User Experience Designer job openings at Asm Research in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 62% Physical, and 38% Remote job distribution.

User Support Specialist - Journeyman

ASM Research

Washington, DC • On-site

Full-time

Re-posted 16 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

32nd of 224 rated it services

Job description

The User Support Specialist - Journeyman provides tiered technical support to end users in a mission-critical enterprise environment, resolving hardware, software, and network issues while maintaining high levels of customer service and system availability. The role focuses on managing support requests through IT service management tools, ensuring timely resolution, accurate documentation, and adherence to service level agreements for "Basic Support" tier services. The specialist also supports user onboarding, access management, training, and knowledge base development to improve user experience and overall support quality.
Key Responsibilities
  • Troubleshoot hardware, software, and network issues using structured diagnostic methodologies, resolving problems within defined scope and escalating complex issues to specialized teams as appropriate.
  • Manage incidents and service requests using ITSM tools such as ServiceNow or Jira, ensuring all interactions are logged, tracked, and updated with clear status and resolution details.
  • Provide multi-channel support to users (phone, email, chat, and in-person), delivering clear, professional communication and maintaining a strong customer service orientation.
  • Handle user account provisioning, password resets, and basic access control in secure environments, following established access management and DoD 8140 compliance procedures.
  • Contribute to the creation and maintenance of knowledge base content, including support articles and FAQs, based on resolved tickets and recurring issues.
  • Monitor ticket queues to meet established service level agreements (SLAs) for response and resolution times, performing trend analysis on recurring issues to inform process improvements.
  • Participate in user training and adoption activities for enterprise systems and tools, helping users understand common procedures, best practices, and self-service options.
  • Collect and report user feedback related to support interactions, using this information to recommend improvements to support processes and documentation.

Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience.
  • 4-7 years of experience providing end-user support or help desk services in technical environments, ideally within enterprise or government IT settings.
  • Demonstrated ability to perform basic to intermediate troubleshooting of hardware, software, and network connectivity issues and to resolve standard user requests.
  • Experience using ticketing systems (e.g., ServiceNow, Jira) to document, track, and close incidents and service requests in accordance with SLAs and support standards.
  • Proficiency in multi-channel communication, including phone, email, chat, and in-person interactions, with strong customer service and documentation skills.
  • Experience with user account management, password resets, and basic access control in secure environments, with the ability to follow established security and compliance procedures.
  • Must meet DoD 8140 requirements and hold an active Secret clearance, and must be a U.S. citizen eligible to work in a federal IT environment.

Preferred Qualifications
  • Familiarity with ITIL service management frameworks and best practices for incident, request, and knowledge management.
  • Experience supporting enterprise or government IT systems, including remote and distributed user bases.
  • Professional certification such as CompTIA A+, Network+, Security+, or ITIL Foundation.
  • Experience identifying recurring issues from ticket data and contributing to continuous improvement initiatives in support operations.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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