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The IT Professional - Business Systems Analysis leads the identification, evaluation, and documentation of technical solutions to meet customer requirements. Leads prioritizing, impact analysis, and requirements definition activities. Coordinates with design, development, and testing teams on in-flight changes. Performs defect root cause analysis and identification of corrective actions. Performs business process analysis in response to inquiries from clients and functional domains. Provides mentoring to more junior BSAs. Focus of this role is on complex business processes and solutions which may span multiple functional domains and applications.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Leads requirements management process through evaluation of Change Requests with respect to solution options, estimating, and impact analysis for large complexity business processes and solutions.
• Leads collaborators and aligns technical and functional domains through development of business requirements.
• Participate in project planning, status, and review meetings.
• Supports development life cycle activities through coordination with design and development teams. Provides input to release managers to support deployment planning activities.
• Provides input into testing scenarios to ensure appropriate test coverage and traceability of test scenarios back to requirements. Reviews test plans and results to confirm proper coverage, validity, and encouraged results are achieved.
• Ensures the overall technical delivery for aligned projects meets the defined success criteria.
• Maintains working relationships with internal and client operational and technical contacts in support of ongoing operational efficiency.
• Analyzes business processes and develops insights and recommends actions in support of issue resolution and continuous improvement.
• Participates in Root Cause analysis for defects and process issues including identification and assessment of options for corrective action/continuous improvement.
• Provides mentorship and mentor to junior BSAs; Serves as a recognized Domain Expert in focus area.

Skills and experience that will lead to success.

Technical skills:

• Client implementation and understanding of business systems
• Clear understanding of various technology disciplines (.NET, SQL, Mainframe, Server, Network and Telecommunications as it pertains to business processes)
• Experience in using DEVOPS
• Previous IT experience as a Developer is a plus
• Previous experience defining requirements for web application, web services, integration engines and back-office processing
• Knowledge of creating SQL Queries from scratch and querying SQL tables
• MS-Project; VISIO; Excel; Word or equivalent tools are pluses
• Solid understanding in Agile/Scrum environment
• Knowledge of project management methodologies and tools

Soft skills:

• Excellent communication and interpersonal skills
• Ability to lead cross-functional teams and influence stakeholders
• High attention to detail and commitment to quality
• Strong analytical and problem-solving skills
• Strong ability to work optimally within time constraints, changing priorities, and independently
• Excellent time management
• Think Innovatively

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

The salary range for this position (intended for U.S. applicants) is $89000 - $115000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location.

This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance. This role does not accrue vacation. Rather, this role is eligible to take paid time off at the discretion of the employee and management in accordance with company policy and practices. Various other types of leaves of absence; paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

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