About Wildhorse Resort Casino
Sourced by ZipRecruiter
Industry
Arts, entertainment, and recreation
Company size
501 - 1,000 Employees
Headquarters location
Pendleton, OR, US
Year founded
1995
$15 - $20/hr
Full-time
Posted 7 days ago
Wildhorse Resort & Casino rating
6.8
Based on 15 frontline employees who took The Breakroom Quiz
70th of 132 rated casinos
Job description
OPEN UNTIL FILLED: 1ST CLOSING DATE MAY 28th, 2026
Wage Range $15.00-$20.00
ESSENTIAL JOB FUNCTIONS:
PROMOTE WRC QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience -a clean and cared-for resort.
SUPERVISORY AUTHORITY:
SIGNATORY ABILITY:
ACCESS TO SENSITIVE AREAS:
MINIMUM QUALIFICATIONS:
Wage Range $15.00-$20.00
ESSENTIAL JOB FUNCTIONS:
- Promotes exemplary guest service standards through prompt, efficient, and friendly service.
- Check the ID of all guests who look below the age of 30.
- Helps keep assigned areas and walkways clear of empty cups and trash.
- Prevents customers from leaving or entering the casino and alcoholic-free areas with alcoholic beverages.
- Assists management in identifying potential issues, including intoxicated customers, possible altercations involving customers, and/or any illegal activity.
- Cuts off and removes any alcoholic drinks from an intoxicated customer. Follows established notification procedures.
- Assists casino security in the removal of problem customers from the casino.
- Enforces alcohol service times with guests, assists with closing time, and removes alcoholic beverages.
- Fill out the alcohol incident log book at the end of each shift and any security reports as needed.
- Make sure minors stay on the assigned pathway through the casino floor.
- Promotes a clean, safe, and healthy work environment for employees and guests. Promptly reports all concerns to the manager.
- Adheres to company policies, regulatory laws, codes, department procedures, safety codes, etc.
- Ensures that operations of equipment, tools, and materials are handled safely.
- Promotes internal guest service standards with courteous and respectful behavior with co-workers.
- Keeps calm and level-headed under stressful situations.
- Obtains a First Aid and CPR certification within 30 days of employment.
- Performs other duties as assigned.
PROMOTE WRC QUALITY SERVICE STANDARDS:
SAFETY: Ensuring a safe experience by protecting the welfare of all.
INTEGRITY: Expecting personal accountability at every level.
COURTESY: Creating an exceptional customer service experience for everyone.
TEAM: Functioning together to create a cooperative and positive experience.
SHOW: Providing flawless experience -a clean and cared-for resort.
SUPERVISORY AUTHORITY:
- None
SIGNATORY ABILITY:
- None.
ACCESS TO SENSITIVE AREAS:
- Food and Beverage storage area.
MINIMUM QUALIFICATIONS:
- Six (6) months of Security, Law Enforcement, or Military service experience.
- Effective communication auditory acuity, able to respond to questions and provide information.
- High School Diploma or GED.
- Stand or walk for long periods; physically detain disorderly guests as needed, perform routine bending and lifting of product up to 20lbs.; perform repetitive motions of arms, hands, wrists, and fingers; occasionally lift and maneuver up to 50lbs.; and works in the varied (hot, cold, noisy, smoky) environment.
- Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
- Must possess or obtain Food Handlers and OLCC certificates within 30 days of employment.
- Requires a High-Security Gaming License clearance.
- Must be at least 21 years of age.
What Wildhorse Resort & Casino employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
wildhorseresort.com
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Frequently asked questions
Q: What skills or qualities help someone succeed as a Security Guard?
A: To succeed as a Security Guard, key technical skills include proficiency in surveillance systems, emergency response procedures, and basic first aid. Soft skills such as strong communication, attention to detail, and the ability to remain calm under pressure are also crucial, as they enable effective interaction with colleagues, management, and the public. These strengths support career growth and effectiveness in the role by enabling Security Guards to respond to threats, maintain a safe environment, and build trust with the community they serve.
Q: What is the career path for a Security Guard?
A: A Security Guard's typical career progression involves starting as an Entry-Level Security Guard, where they gain hands-on experience and develop essential skills in surveillance, communication, and conflict resolution. As they gain experience, they can move into mid-level roles such as Security Supervisor or Team Lead, where they oversee teams, manage security operations, and develop leadership skills. Senior roles like Security Manager or Director of Security often involve strategic planning, risk assessment, and team management, providing opportunities for advanced skill development and professional growth.
