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For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Job Summary
The Data analyst is a client-facing role responsible for understanding client programs, reviewing and analyzing data, and making recommendations on insights to assist clients in setting priorities to improve their organizations.
In addition, the Data Analyst must develop an in-depth understanding of the Brand Standards business, Steritech protocols and procedures and specific customer brand requirements to ensure a high level of service to the client and to facilitate excellent communication between Steritech and all levels of the client organization.
Key Performance Indicators
Client Satisfaction, Reviews completed, Quality of reviews
Principal Duties and Responsibilities
Interpret data, analyze results using statistical techniques and provide ongoing reports
Proficiency with spreadsheet applications, including Excel.
Extrapolation of data patterns to derive meaningful results. Ability to create visualizations that clearly illustrate results for non-technical personnel
Ability to clearly communicate complex analysis to non-technical personnel both verbally and in written forms
Must display critical thinking skills, including the ability to assess numbers, trends, and data in order to reach new conclusions based on the findings
Proactively assesses company performance on quality, calibration, round spread, day-parting, survey results, Specialist feedback and manages SLAs
Suggests new methods of data capture, analysis and reporting to provide continuous improvement and value to clients served
Able to interface closely with internal/external clients to identify the requirements for embedded Qlik reports
SQL database query capabilities
Qlik dashboard and reporting knowledge and skill
Proactively assesses, clarifies, validates customer needs and adds value to customers programs on an ongoing basis.
Establishes productive, professional and consultative relationships with key personnel throughout assigned client organizations (at both the franchise and corporate level).
Perform UAT testing on new IT functions or enhancements to ensure it is functioning as designed.
Ensure the effective collection, organization, and distribution of data, from a variety of data sources.
Pursues a variety of issues ranging from understanding our customers and contractors to ensuring profitable product portfolio management.
Retrieve, synthesize, and present critical data in a format that is immediately useful to answering specific questions.
Creates and statistically analyze large data sets of internal and external data.
Performs data analysis and rigorous testing to ensure high quality assets.
Analyses new data sources for availability and quality and integrates with internal sources to support research or analytics.
Regularly review and update our existing data, models and algorithms to ensure that they remain relevant and to the changes in the broader economy as well as Steritech business.
Performs all other duties as assigned.
CANDIDATE SUMMARY
Required Experience
Must be a self-starter with the ability to perform independently in high pressure and dynamic situations with skill and tact
Demonstrated ability to execute on projects and initiatives
Excellent communication skills, both verbal and written
Ability to demonstrate data analysis skill and ability to apply this to business situations
Attention to detail.
Sound decision making skills.
Proficiency with Google applications (docs, sheets, calendar, drive, etc.).
Experience in handling data in large quantities (e.g. SQL, etc) and building associated pipelines.
Experience with analytical (visualization) software such as SAS, Python and Qlik
Experience with computer applications used in a training environment.
Must pass pre-employment background screenings (DMV, criminal, drug).
Up to 25% Travel required
Must be ok with client facing interactions and communications
Required Leadership Traits and Characteristics
Understand statistics as applied to data analytics.
Receives instruction, guidance, and direction from others.
Ability to develop strong working relationships with business colleagues to understand training needs.
Abilities to get to root cause issues and identify effective solutions regarding training content and plans.
Thrive in a fast-paced and changing environment while focusing on delivering repeatable, reliable solutions with flawless execution and superior customer service.
Ability to work independently with minimal supervision to execute on functional objectives.
Strong creativity and innovation, detail-oriented, highly organized, and able to effectively manage multiple priorities simultaneously.
Excellent written and verbal communication skills, including technical writing
Ability to read situations, adjust and influence others.
Attention to detail with strong organizational and prioritization skills; ability to manage multiple tasks/projects and deadlines simultaneously.
Ability to articulate ideas and recommendations based on assessment data and observations, utilizing knowledge of best practices for improved performance.
Formal Education, Qualifications or Training
Must have a Bachelor's Degree in data science or a related field or three years progressive experience in a data analysis role
Experience in handling data in large quantities (e.g. SQL, etc) and building associated pipelines.
Experience with analytical (visualization) software such as SAS, Python and Qlik
Understand statistics as applied to data analytics.
Proficiency in Google applications (docs, sheets, calendar, drive, etc) and Microsoft products (Excel, Powerpoint).
***No OPT or sponsorship available***
Base Pay Range - $58,500 - $76,000 / year
While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).
Base Pay RangeYearly: $58,500.00 - $76,000.00
While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.
